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HelpOverview:Dell™Latitude™CSPortableComputersUser'sGuide
Technical Assistance
If you need assistance with a technical problem, perform the following steps:
1. Run the Dell Diagnostics as described in "Running the Dell Diagnostics."
2. Make a copy of the Diagnostics Checklist and fill it out.
3. Use Dell's extensive suite of online services available at Dell's World Wide Web site (http://www.dell.com) for help with installation and
troubleshooting procedures.
4. If the preceding steps have not resolved the problem and you need to talk to a Dell technician, call Dell's technical support service.
When prompted by Dell's automated telephone system, enter your Express Service Code to route the call directly to the proper support
personnel. If you do not have an Express Service Code, open the Dell Accessories folder, double-click the Express Service Code
icon, and follow the directions.
For instructions on using the technical support service, refer to "Technical Support Service" and "Before You Call."
Help Tools
Dell provides a number of tools to assist you. These tools are described in the following sections.
World Wide Web on the Internet
The Internet is your most powerful tool for obtaining information about your computer and other Dell products. Through the Internet, you can access
most of the services described in this section, including AutoTech, TechFax, order status, technical support, and product information.
Everything you need to know about your system is presented on the system support page, including the following tools and information:
l Technical information — Details on every aspect of your system, including hardware specifications.
l Self-diagnostic tools — A system-specific troubleshooting application for resolving many computer-related issues by following interactive
flowcharts.
l Drivers, files, and utilities — The latest drivers and basic input/output system (BIOS) updates to keep your system functioning at its best.
l Component support — Technical information, documentation, and troubleshooting tips for different system components.
l Online communications center — Tool for submitting requests for both technical and nontechnical information on Dell products. Avoid
telephone delays by receiving an e-mail response to your request for information if your computer is not functioning properly or if you have
questions regarding your computer's hardware or operation.
Dell can be accessed electronically using the following addresses:
l World Wide Web
http://www.dell.com/
Technical Assistance
Product Information
Help Tools
Returning Items for Warranty Repair or Credit
Problems With Your Order
Before You Call
NOTE: Dell's Express Service Code system may not be available in all countries.
NOTE: Some of the following tools are not always available in all locations outside the continental U.S. Please call your local Dell
representative for information on availability.
From Dell's World Wide Web home page (http://www.dell.com), click the Support icon, and click Support Your Dell. Enter your service
tag number (or, if you have one, your Express Service Code) and click Submit. If you don't have your service tag number or Express
Service Code available, you can also select support information by system.
- Dell™Latitude™CS/CS 1
- Using the AC Adapter 2
- Connecting the AC Adapter 2
- Turning On the Computer 2
- Using Key Combinations 3
- Closing the Display 3
- Suspend Mode 4
- Standby Mode 4
- Suspend-to-Disk Mode 4
- About the Batteries 6
- Using the Battery 6
- Charging the Battery 7
- Charging a Hot Battery 7
- Replacing the Battery 7
- Battery Charge Gauge 8
- First Low-Battery Warning 9
- Second Low-Battery Warning 9
- Detecting Battery Problems 9
- Battery Disposal 10
- About Battery Power 10
- Turning On the Computer 10
- Caring for CDs and DVDs 11
- Types of Supported Discs 11
- International Dialing Codes 13
- Americas Contact Numbers 14
- Europe Contact Numbers 16
- Before You Start Testing 23
- How to Use Dell Diagnostics 25
- Adjusting the Brightness 28
- Expanded Video Mode 28
- Customizing Video Resolution 29
- Dual-Display Mode 30
- If You Have Display Problems 30
- Error Messages 32
- System Flash Codes 34
- Memory Allocations 36
- I/O Memory Map 37
- About the I/O Connectors 39
- USB Devices 40
- Parallel Devices 40
- Docking Devices 41
- External Monitor 41
- AC Adapter 42
- Audio Devices 42
- ExternalMediaOptions 42
- Back to Contents Page 44
- Help Overview 44
- Contacting Dell 44
- Technical Assistance 45
- Help Tools 45
- Problems With Your Order 46
- Product Information 47
- Before You Call 47
- Overview 49
- Features 50
- Available Options 51
- Getting Help 52
- Embedded Numeric Keypad 53
- Display Key Combinations 53
- Speaker Key Combinations 55
- Using the External Media Bay 56
- External Media Bay 58
- CD-ROM and DVD-ROM Drives 58
- Diskette Drive 58
- About PC Cards 59
- Installing PC Cards 59
- Removing PC Cards 60
- Configuring PC Cards 60
- Power Management Settings 62
- Batteries 62
- About This Guide 63
- Notational Conventions 64
- Typographical Conventions 64
- Installing Memory Modules 66
- Suspend-to-Disk Utility 68
- Removing the S2D Partition 68
- Creating the S2D Partition 68
- About Passwords 70
- Using a Primary Password 70
- Asset Tag Utility 72
- Admin Password 76
- Alarm Resume 76
- Boot Second Device 78
- Boot Third Device 78
- Boot Speed 78
- Ring/Event Resume 83
- S2D Time-out 83
- Serial Port 83
- Service Tag 84
- Smart CPU Mode 84
- Suspend Time-out 84
- System Memory 84
- System Primary 85
- Universal Connect 85
- Video Memory 85
- Chip Set and Bus 86
- PC Cards 86
- Connectors 87
- Display 87
- Keyboard 88
- Battery 88
- Physical 89
- Environmental (Computer) 89
- Touch Pad 89
- Using the Touch Pad 92
- Customizing the Touch Pad 92
- Identifying Your Computer 93
- Travel Tips 95
- Dell Diagnostics 96
- Installing Touch Pad Drivers 100
- Overview 102
- Installing Video Drivers 102
- Installing Audio Drivers 104
- Installing System Utilities 104
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