Dell Portable Computers Specifications download pdf (Page 38)

Before You Call

NOTE: Have your Express Service Code ready when you call. The code helps Dell's automated-support telephone system direct your call more efficiently.

Remember to fill out the Diagnostics Checklist. If possible, turn on your computer before you call Dell for assistance and call from a telephone at or near the

computer. You may be asked to type some commands at the keyboard, relay detailed information during operations, or try other troubleshooting steps

possible only at the computer itself. Ensure that the computer documentation is available.

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Contacting Dell

To contact Dell electronically, you can access the following websites:

l www.dell.com

l support.dell.com (support)

For specific web addresses for your country, find the appropriate country section in the table below.

When you need to contact Dell, use the electronic addresses, telephone numbers, and codes provided in the following table. If you need assistance in

determining which codes to use, contact a local or an international operator.

CAUTION: Before working inside your computer, follow the safety instructions in your Product Information Guide.

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Diagnostics Checklist

Name:

Date:

Address:

Phone number:

Service Tag (bar code on the back of the computer):

Express Service Code:

Return Material Authorization Number (if provided by Dell support technician):

Operating system and version:

Devices:

Expansion cards:

Are you connected to a network? Yes No

Network, version, and network adapter:

Programs and versions:

See your operating system documentation to determine the contents of the system's start-up files. If the computer is connected to a printer, print each file.

Otherwise, record the contents of each file before calling Dell.

Error message, beep code, or diagnostic code:

Description of problem and troubleshooting procedures you performed:

NOTE: Toll-free numbers are for use within the country for which they are listed.

NOTE: Incertaincountries,supportspecifictoDellXPS™portablecomputersisavailableataseparatetelephonenumberlistedforparticipating

countries. If you do not see a telephone number listed that is specific for XPS portable computers, you may contact Dell through the support number

listed and your call will be routed appropriately.

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Country (City)

International Access Code

Country Code

City Code