Dell PP14L User Manual Page 59
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- Table of contents
- BOOKMARKS
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Solving Problems 59
Solving Problems
Dell™ Diagnostics
CAUTION: Before you begin any of the procedures in this section, follow the safety instructions in the
Product Information Guide.
When to Use the Dell Diagnostics
If you experience a problem with your computer, perform the checks in this chapter and run the
Dell Diagnostics before you contact Dell for technical assistance.
NOTICE: The Dell Diagnostics works only on Dell™ computers.
Start the Dell Diagnostics from your hard drive. The Dell Diagnostics is located on a hidden
diagnostic utility partition on your hard drive.
NOTE: If your computer cannot display a screen image, see "Contacting Dell" on page 113.
1
Shut down the computer.
2
If the computer is connected to a docking device (docked), undock it. See the documentation
that came with your docking device for instructions.
3
Connect the computer to an electrical outlet.
4
Turn on the computer. When the DELL™ logo appears, press <F12> immediately.
If you wait too long and the operating system logo appears, continue to wait until you see the
Microsoft
®
Windows
®
desktop. Then shut down your computer (see "Turning Off Your
Computer" on page 83) and try again.
5
When the boot device list appears, highlight
Diagnostics
and press <Enter>.
The computer runs the Pre-boot System Assessment, a series of initial tests of your system
board, keyboard, hard drive, and display.
• During the assessment, answer any questions that appear.
• If a failure is detected, the computer stops and beeps. To stop the assessment and restart
the computer, press <n>; to continue to the next test, press <y>; to retest the
component that failed, press <r>.
- Owner’s Manual 1
- Notes, Notices, and Cautions 2
- Abbreviations and Acronyms 2
- Contents 3
- 6 Using PC Cards 5
- 8 Solving Problems 5
- 9 Adding and Replacing Parts 7
- 10 Appendix 7
- 8 Contents 8
- Finding Information 9
- 10 Finding Information 10
- 12 Finding Information 12
- A Tour of Your Computer 13
- 14 A Tour of Your Computer 14
- 16 A Tour of Your Computer 16
- Left Side View 17
- 18 A Tour of Your Computer 18
- Right Side View 19
- Back View 20
- 22 A Tour of Your Computer 22
- Bottom View 23
- 24 A Tour of Your Computer 24
- Setting Up Your Computer 25
- Customizable Lights 26
- Setting Up a Printer 27
- Power Protection Devices 28
- Setting Up Your Computer 29 29
- 30 Setting Up Your Computer 30
- Using a Battery 31
- Checking the Battery Charge 32
- Charging the Battery 33
- Removing a Battery 33
- Installing a Battery 34
- Storing a Battery 34
- Using CDs and DVDs 35
- Copying CDs and DVDs 35
- Using Blank CD-Rs and CD-RWs 36
- Helpful Tips 36
- Using Dell MediaDirect 37
- S-Video and Standard Audio 39
- Changing Your Audio Settings 45
- Numeric Keypad 47
- Key Combinations 47
- Speaker Functions 49
- Microsoft 49
- Windows 49
- Logo Key Functions 49
- Touch Pad 50
- Using PC Cards 51
- Removing a PC Card or Blank 52
- Using PC Cards 53 53
- Product Information Guide 53
- 54 Using PC Cards 54
- Network Setup Wizard 56
- Solving Problems 59
- Dell Diagnostics Main Menu 60
- Drive Problems 61
- DVD drive problems 62
- Hard drive problems 63
- 64 Solving Problems 64
- Error Messages 65
- IEEE 1394 Device Problems 66
- Keyboard Problems 66
- Lockups and Software Problems 67
- The computer stops responding 68
- A program stops responding 68
- A program crashes repeatedly 68
- A solid blue screen appears 69
- Other software problems 69
- Memory Problems 70
- Network Problems 70
- Power Problems 71
- PC Card Problems 71
- Printer Problems 72
- Scanner Problems 73
- Sound and Speaker Problems 74
- Touch Pad or Mouse Problems 75
- Video and Display Problems 76
- What Is a Driver? 78
- Identifying Drivers 78
- Reinstalling Drivers 78
- Solving Problems 79 79
- Using Microsoft 80
- Windows XP System Restore 80
- Enabling System Restore 81
- 82 Solving Problems 82
- Hard Drive 85
- Mini PCI Card 91
- Hinge Cover 94
- Keyboard 95
- Coin-Cell Battery 96
- Mini PCI card 98
- Optical Drive 99
- Internal Card With Bluetooth 100
- Wireless Technology 100
- Adding and Replacing Parts 102
- Appendix 103
- 104 Appendix 104
- 106 Appendix 106
- 108 Appendix 108
- Overview 109
- System Setup Screen 109
- Commonly Used Options 110
- Appendix 111 111
- FCC Notices (U.S. Only) 112
- Macrovision Product Notice 113
- Contacting Dell 113
- 114 Appendix 114
- 116 Appendix 116
- 118 Appendix 118
- 120 Appendix 120
- 122 Appendix 122
- 124 Appendix 124
- 126 Appendix 126
- 128 Appendix 128
- 130 Appendix 130
- TV, Printers, and 130
- Projectors 130
- Index 131 131
- 132 Index 132
- Index 133 133
- 134 Index 134
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