Dell E2015Hv Monitor User Manual download pdf (Page 61)

Troubleshooting  61

Common Problems

The following table contains general information about common monitor

problems you might encounter and the possible solutions.

Common Symptoms What You

Experience

Possible Solutions

No Video/Power LED

o

No picture •Ensure that the video cable

connecting the monitor and

the computer is properly

connected and secure.

•Verify that the power outlet is

functioning properly using any

other electrical equipment.

•Ensure that the power button is

depressed fully.

•Ensure that the correct input

source is selected via the Input

Source Select button.

•Check the “Power LED Button”

option under Energy in OSD

Menu.

No Video/Power LED

No picture or no

brightness

•Increase brightness & contrast

controls via OSD.

•Perform monitor self-test

feature check.

•Check for bent or broken pins

in the video cable connector.

•Ensure that the correct input

source is selected via the Input

Source Select menu.

•Run the built-in diagnostics.

Poor Focus Picture is fuzzy, blurry,

or ghosting

•Perform Auto Adjust via OSD.

•Adjust the Phase and Pixel

Clock controls via OSD.

•Eliminate video extension

cables.

•Reset the monitor to Factory

Settings.

•Change the video resolution to

the correct aspect ratio (16:9).

Shaky/Jittery Video Wavy picture or ﬁne

movement

•Perform Auto Adjust via OSD.

•Adjust the Phase and Pixel

Clock controls via OSD.

•Reset the monitor to Factory

Settings.

•Check environmental factors.

•Relocate the monitor and test

in another room.

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Dell E2015Hv Monitor User Manual Page 61

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