Dell U2414H Monitor User Manual download pdf (Page 60)

60 | Troubleshooting

Universal Serial Bus (USB) Specific Problems

Mobile High-Definition Link (MHL) Specific Problems

Specific

Symptoms

What You

Experience

Possible Solutions

USB interface is

not working

USB peripherals

are not working

• Check that your monitor is turned On.

• Reconnect the upstream cable to your computer.

• Reconnect the USB peripherals (downstream connector).

• Switch Off and then turn On the monitor again.

• Reboot the computer.

• Some USB devices like external portable HDD require higher

electric current; connect the device directly to the

computer system.

High Speed

USB 3.0

interface is

slow

High Speed USB

3.0 peripherals

working slowly or

not working at all

• Check that your computer is USB 3.0-capable.

• Some computers have USB 3.0, USB 2.0, and USB 1.1 ports.

Ensure that the correct USB port is used.

• Reconnect the upstream cable to your computer.

• Reconnect the USB peripherals (downstream connector).

• Reboot the computer.

Specific

Symptoms

What You

Experience

Possible Solutions

MHL interface

is not working

Can not see MHL

device image

shown on

monitor

• Ensure your MHL cable and MHL device are MHL certified.

• Check your MHL device is turned On.

• Check your MHL device is not in Standby mode.

• Check physical MHL cable connection is corresponding to

input source selected on OSD Menu i.e., HDMI (MHL) 1 or

HDMI (MHL) 2.

• Wait for 30 seconds after connecting MHL cable as some

MHL devices require longer recovery time.

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Dell U2414H Monitor User Manual Page 60

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