Dell 3100 User Manual

www.dell.com | support.dell.comDell™ Dimension™ 3100/E310Owner’s Manual1234FlexBay for optionalfloppy drive or Media Card Readerhard drive activity li

10 Finding Information• Service Tag and Express Service Code • Microsoft Windows License LabelService Tag and Microsoft® Windows® LicenseThese labels

98 Removing and Installing Parts

Appendix 99AppendixSpecificationsProcessorProcessor type Intel® Pentium® 4 with Hyper-Threading technologyNOTE: Not all Pentium 4 processors support H

100 AppendixVideoType IntegratedAudioType HDA 2Expansion BusBus type PCI 2.3PCI Express x1Bus speed PCI: 33 MHzPCI Express: 500 MB/s bidirectional spe

Appendix 101ConnectorsExternal connectors:Video 15-hole connectorNetwork adapter RJ45 connectorUSB two front-panel and four back-panel USB 2.0-complia

102 AppendixPowerDC power supply:Wattage 230 WHeat dissipation 785 BTU/hrNOTE: Heat dissipation is calculated based upon the power supply wattage rati

Appendix 103System SetupOverviewUse system setup as follows: • To change the system configuration information after you add, change, or remove any har

104 AppendixSystem Setup Options NOTE: Depending on your computer and installed devices, the items listed in this section may not appear, or may not

Appendix 105Memory Info Indicates amount of installed memory, memory speed, channel mode (dual or single), and type of memory installed.Date/Time Disp

106 AppendixPerformanceHyperThreading If your computer’s processor supports Hyper-Threading, this option appears in the Options List.Hard Drive Acoust

Appendix 107Boot SequenceThis feature allows you to change the boot sequence for devices.Option Settings•Diskette Drive — The computer attempts to boo

Finding Information 11• How to use Windows XP• How to work with programs and files• How to personalize my desktopWindows Help and Support Center1Click

108 Appendix•USB Flash Device — Insert the memory device into a USB port and restart the computer. When F12 = Boot Menu appears in the upper-right cor

Appendix 109Clearing Forgotten Passwords CAUTION: Before you begin any of the procedures in this section, follow the safety instructions located in t

110 Appendix NOTICE: To connect a network cable, first plug the cable into the network port or device, and then plug it into the computer.11Connect y

Appendix 111MouseIf your screen cursor skips or moves abnormally, clean the mouse. To clean a non-optical mouse:1Turn the retainer ring on the undersi

112 AppendixDell Technical Support Policy (U.S. Only)Technician-assisted technical support requires the cooperation and participation of the customer

Appendix 113Once you have determined your system’s FCC classification, read the appropriate FCC notice. Note that FCC regulations provide that changes

114 AppendixFCC Identification InformationThe following information is provided on the device or devices covered in this document in compliance with F

Appendix 115Country (City)International Access Code Country CodeCity CodeDepartment Name or Service Area,Website and E-Mail AddressArea Codes,Local Nu

116 AppendixAustria (Vienna)International Access Code: 900Country Code: 43City Code: 1Website: support.euro.dell.comE-mail: tech_support_central_europ

Appendix 117BruneiCountry Code: 673Customer Technical Support (Penang, Malaysia)604 633 4966Customer Service (Penang, Malaysia)604 633 4949Transaction

12 Finding Information

118 AppendixChina (Xiamen)Country Code: 86City Code: 592Technical Support website: support.dell.com.cnTechnical Support E-mail: [email protected]

Appendix 119Czech Republic (Prague)International Access Code: 00Country Code: 420Website: support.euro.dell.comE-mail: [email protected] Su

120 AppendixFrance (Paris) (Montpellier)International Access Code: 00Country Code: 33City Codes: (1) (4)Website: support.euro.dell.comE-mail: support.

Appendix 121GreeceInternational Access Code: 00Country Code: 30Website: support.euro.dell.comE-mail: support.euro.dell.com/gr/en/emaildell/Technical S

122 AppendixIreland (Cherrywood)International Access Code: 16Country Code: 353City Code: 1Website: support.euro.dell.comE-mail: dell_direct_support@de

Appendix 123Japan (Kawasaki)International Access Code: 001Country Code: 81City Code: 44Website: support.jp.dell.comTechnical Support (servers)toll-fre

124 AppendixLatin America Customer Technical Support (Austin, Texas, U.S.A.)512 728-4093Customer Service (Austin, Texas, U.S.A.)512 728-3619Fax (Techn

Appendix 125MexicoInternational Access Code: 00Country Code: 52Customer Technical Support001-877-384-8979or 001-877-269-3383Sales50-81-8800or 01-800-8

126 AppendixNicaragua General Support001-800-220-1006Norway (Lysaker)International Access Code: 00Country Code: 47Website: support.euro.dell.comE-mail

Appendix 127Singapore (Singapore)International Access Code: 005Country Code: 65Website: support.ap.dell.comTechnical Support (Dimension, Inspiron, and

Setting Up and Using Your Computer 13Setting Up and Using Your ComputerSetting Up a Printer NOTICE: Complete the operating system setup before you co

128 AppendixSpain (Madrid)International Access Code: 00Country Code: 34City Code: 91Website: support.euro.dell.comE-mail: support.euro.dell.com/es/es/

Appendix 129Tai wa nInternational Access Code: 002Country Code: 886Website: support.ap.dell.comE-mail: [email protected] Support (OptiPlex,

130 AppendixU.K. (Bracknell)International Access Code: 00Country Code: 44City Code: 1344Website: support.euro.dell.comCustomer Care website: support.e

Appendix 131U.S.A. (Austin, Texas)International Access Code: 011Country Code: 1Automated Order-Status Servicetoll-free: 1-800-433-9014AutoTech (portab

132 Appendix

Index 133IndexAaudio. See soundBbatteryproblems, 31replacing, 95BIOS, 103boot sequenceabout, 107changing, 108option settings, 107bootingto a USB devic

134 Index134 Indexdocumentation (continued)Product Information Guide, 9regulatory, 9safety, 9warranty, 9drive panel, 60, 73removing, 74replacing, 76dr

Index 135memoryDDR2 overview, 66installation guidelines, 66installing, 67problems, 38removing, 68type supported, 65messageserror, 34microphoneconnecto

136 Index136 IndexRregulatory information, 9reinstallingWindows XP, 54ResourceCDDell Diagnostics, 50Ssafety instructions, 9SATA. See serial ATAscanner

Index 137Windows XP (continued)reinstalling, 54scanner, 43System Restore, 53-54wizardsFiles and Settings Transfer Wizard, 30Network Setup Wizard, 22Pr

14 Setting Up and Using Your ComputerConnecting to the Internet NOTE: ISPs and ISP offerings vary by country.To connect to the Internet, you need a m

138 Index138 Index

Setting Up and Using Your Computer 15Setting Up Your Internet ConnectionTo set up an AOL or MSN connection:1Save and close any open files, and exit an

16 Setting Up and Using Your ComputerPlaying CDs and DVDs NOTICE: Do not press down on the CD or DVD tray when you open or close it. Keep the tray cl

Setting Up and Using Your Computer 17A DVD player includes the following basic buttons:For more information on playing CDs or DVDs, click Help on the

18 Setting Up and Using Your ComputerAdjusting the PictureIf an error message notifies you that the current resolution and color depth are using too m

Setting Up and Using Your Computer 193To copy the CD or DVD:•If you have one CD or DVD drive, ensure that the settings are correct and click the Disc

Notes, Notices, and Cautions NOTE: A NOTE indicates important information that helps you make better use of your computer. NOTICE: A NOTICE indicates

20 Setting Up and Using Your ComputerHelpful Tips• Use Microsoft® Windows® Explorer to drag and drop files to a CD-R or CD-RW only after you start Son

Setting Up and Using Your Computer 21For information on installing a Media Card Reader, see "Installing a Media Card Reader" on page 89.To u

22 Setting Up and Using Your Computer2Connect the other end of the network cable to a network device.Network Setup WizardThe Microsoft® Windows® XP op

Setting Up and Using Your Computer 23Standby ModeStandby mode conserves power by turning off the display and the hard drive after a time-out. When the

24 Setting Up and Using Your Computer3Under or pick a Control Panel icon, click Power Options.4Define your power settings on the Power Schemes tab, Ad

Setting Up and Using Your Computer 25Hibernate TabThe Hibernate tab allows you to enable hibernate mode. If you want to use the hibernate settings you

26 Setting Up and Using Your ComputerIf a drive failure occurs, subsequent read and write operations are directed to the surviving drive. A replacemen

Setting Up and Using Your Computer 274Press the left- and right-arrow keys to highlight RAID On, press <Enter>, and then press <Esc>. NOT

28 Setting Up and Using Your Computer3Use the up- and down-arrow keys to highlight the RAID volume you want to delete, and press <Delete>.4Press

Setting Up and Using Your Computer 292Right-click the Volume icon of the RAID volume you want to delete, and select Delete Volume.3On the Delete RAID

Contents 3ContentsFinding Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 91 Setting Up and Using Your ComputerSetting U

30 Setting Up and Using Your ComputerHyper-Threading NOTE: Not all processors support hyper-threading technology.Hyper-Threading is an Intel® technol

Solving Problems 31Solving ProblemsTroubleshooting TipsFollow these tips when you troubleshoot your computer:• If you added or removed a part before t

32 Solving ProblemsCD and DVD drive problems NOTE: High-speed CD or DVD drive vibration is normal and may cause noise, which does not indicate a defe

Solving Problems 33Hard drive problemsE-Mail, Modem, and Internet Problems CAUTION: Before you begin any of the procedures in this section, follow th

34 Solving ProblemsError MessagesIf the message is not listed, see the documentation for the operating system or the program that was running when the

Solving Problems 35Media Card Reader ProblemsNOT ENOUGH MEMORY OR RESOURCES. CLOSE SOME PROGRAMS AND TRY AGAIN — Close all windows and open the progra

36 Solving ProblemsKeyboard Problems CAUTION: Before you begin any of the procedures in this section, follow the safety instructions located in the P

Solving Problems 37A program stops respondingA program crashes repeatedly NOTE: Software usually includes installation instructions in its documentat

38 Solving ProblemsOther software problemsMemory Problems CAUTION: Before you begin any of the procedures in this section, follow the safety instruct

Solving Problems 39Mouse Problems CAUTION: Before you begin any of the procedures in this section, follow the safety instructions located in the Prod

4 ContentsConfiguring Your Computer for RAID Using the Intel Matrix Storage Manager. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28Hyp

40 Solving ProblemsNetwork Problems CAUTION: Before you begin any of the procedures in this section, follow the safety instructions located in the Pr

Solving Problems 41Printer Problems CAUTION: Before you begin any of the procedures in this section, follow the safety instructions located in the Pro

42 Solving ProblemsScanner Problems CAUTION: Before you begin any of the procedures in this section, follow the safety instructions located in the Pr

Solving Problems 43Sound and Speaker Problems CAUTION: Before you begin any of the procedures in this section, follow the safety instructions located

44 Solving ProblemsNo sound from headphonesVideo and Monitor Problems CAUTION: Before you begin any of the procedures in this section, follow the saf

Solving Problems 45If the screen is difficult to readCHECK THE MONITOR SETTINGS — See the monitor documentation for instructions on adjusting the cont

46 Solving Problems

Advanced Troubleshooting 47Advanced TroubleshootingDiagnostic Lights CAUTION: Before you begin any of the procedures in this section, follow the safe

48 Advanced TroubleshootingA possible graphics failure has occurred.If the problem persists, contact Dell for technical assistance.A possible floppy d

Advanced Troubleshooting 49A possible expansion card failure has occurred. 1Determine whether a conflict exists by removing a card and restarting the

Contents 5Video and Monitor Problems . . . . . . . . . . . . . . . . . . . . . . . . . . 44If the screen is blank . . . . . . . . . . . . . . . . .

50 Advanced TroubleshootingDuring normal operation, all of the diagnostic lights turn on and then turn off before the system starts.If all four diagno

Advanced Troubleshooting 51Dell Diagnostics CAUTION: Before you begin any of the procedures in this section, follow the safety instructions located i

52 Advanced Troubleshooting3If you run a test from the Custom Test or Symptom Tree option, click the applicable tab described in the following table f

Advanced Troubleshooting 53Identifying DriversIf you experience a problem with any device, identify whether the driver is the source of your problem a

54 Advanced TroubleshootingManually Reinstalling Drivers 1After copying the required driver files to your hard drive, click the Start button and right

Advanced Troubleshooting 55Using Microsoft® Windows® XP System RestoreThe Microsoft Windows XP operating system provides System Restore to allow you t

56 Advanced TroubleshootingUndoing the Last System Restore NOTICE: Before you undo the last system restore, save and close all open files and exit an

Advanced Troubleshooting 575When prompted, click Finish to reboot the computer. NOTE: Do not manually shut down the computer. Click Finish and let th

58 Advanced Troubleshooting

Removing and Installing Parts 57Removing and Installing PartsBefore You BeginThis chapter provides procedures for removing and installing the componen

6 ContentsCards . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 69Drive Panels . . . . . . . . . . . . . . . . . . . .

58 Removing and Installing PartsBefore Working Inside Your ComputerUse the following safety guidelines to help protect your computer from potential da

Removing and Installing Parts 59Front View of the Computer1 cover latch release Use this latch to remove the cover. See "Removing the Computer C

60 Removing and Installing Parts5 USB 2.0 connectors (2) Use the front USB connectors for devices that you connect occasionally, such as joysticks or

Removing and Installing Parts 61Back View of the Computer2315461 power connector Insert the power cable.2 sound card connectors (3)• Line-in connector

62 Removing and Installing PartsRemoving the Computer Cover CAUTION: Before you begin any of the procedures in this section, follow the safety instru

Removing and Installing Parts 634Locate the three hinge tabs on the bottom edge of the computer.5Grip the sides of the computer cover and pivot the co

64 Removing and Installing PartsInside View of Your Computer CAUTION: Before you begin any of the procedures in this section, follow the safety instr

Removing and Installing Parts 65System Board ComponentsMemoryIf your computer only has one memory module installed on the system board, you can increa

66 Removing and Installing PartsDDR2 Memory OverviewDDR2 memory modules should be installed in pairs of matched memory size, speed, and technology. If

Removing and Installing Parts 67 NOTICE: If you remove your original memory modules from the computer during a memory upgrade, keep them separate fro

Contents 7System Setup Options. . . . . . . . . . . . . . . . . . . . . . . . . . . 104Boot Sequence . . . . . . . . . . . . . . . . . . . . . . . .

68 Removing and Installing Parts NOTICE: To avoid damage to the memory module, press the module straight down into the connector while you apply equa

Removing and Installing Parts 69Cards CAUTION: Before you begin any of the procedures in this section, follow the safety instructions located in the

70 Removing and Installing PartsInstalling an Expansion Card1Follow the procedures in "Before You Begin" on page 57.2Gently push the release

Removing and Installing Parts 717Before you close the card retention door, ensure that:• The tops of all cards and filler brackets are flush with the

72 Removing and Installing Parts8Close the card retention door by snapping it into place. NOTICE: Do not route card cables over or behind the cards.

Removing and Installing Parts 73 NOTICE: To connect a network cable, first plug the cable into the network port or device, and then plug it into the

74 Removing and Installing PartsRemoving the Drive Panel1Follow the procedures in "Before You Begin" on page 57.2Grasp the sliding plate lev

Removing and Installing Parts 75Removing the Drive-Panel Insert1Remove the drive panel.2Press the drive-panel insert latch inwards to unlatch it from

76 Removing and Installing PartsReplacing the Drive Panel1Follow the procedures in "Before You Begin" on page 57.2Align the drive panel tabs

Removing and Installing Parts 77Connect CD/DVD drives to the connector labeled "IDE" on the system board. Serial ATA hard drives should be c

8 Contents

78 Removing and Installing PartsDrive Interface ConnectorsMost interface connectors are keyed for correct insertion; that is, a notch or a missing pin

Removing and Installing Parts 79Connecting and Disconnecting Drive CablesWhen removing an IDE drive data cable, grasp the colored pull tab and pull un

80 Removing and Installing PartsRemoving a Hard Drive1Follow the procedures in "Before You Begin" on page 57.2Disconnect the power and hard-

Removing and Installing Parts 81Installing a Hard Drive1Unpack the replacement hard drive, and prepare it for installation.2Check the documentation fo

82 Removing and Installing Parts NOTICE: To connect a network cable, first plug the cable into the network port or device, and then plug it into the

Removing and Installing Parts 83Floppy Drive CAUTION: Before you begin any of the procedures in this section, follow the safety instructions located

84 Removing and Installing Parts3Disconnect the power and data cables from the back of the floppy drive.4Grasp the sliding plate lever and push it tow

Removing and Installing Parts 85Installing a Floppy Drive NOTE: In the event that the replacement or new floppy drive does not have the shoulder scre

86 Removing and Installing Parts7Check all cable connections and fold cables out of the way, to avoid blocking the fan and cooling vents.8Replace the

Removing and Installing Parts 87Media Card ReaderFor information on using the Media Card Reader, see "Using a Media Card Reader (Optional)"

Finding Information 9Finding Information NOTE: Some features or media may be optional and may not ship with your computer. Some features or media may

88 Removing and Installing Parts3Disconnect the USB cable on the back of the Media Card Reader from the FlexBay USB connector on the system board (see

Removing and Installing Parts 89Installing a Media Card Reader CAUTION: Before you begin any of the procedures in this section, follow the safety ins

90 Removing and Installing Parts7Route the USB cable through the cable routing clip.8Replace the computer cover (see page 96).CD/DVD Drive CAUTION: B

Removing and Installing Parts 91Removing a CD/DVD Drive1Follow the procedures in "Before You Begin" on page 57.2Remove the drive panel (see

92 Removing and Installing Parts4Grasp the sliding plate lever and push it towards the base of the computer; then, hold it in place while you slide th

Removing and Installing Parts 933Gently slide the drive into place until you hear a click or feel the CD/DVD drive securely installed.drivescrews

94 Removing and Installing Parts4Connect the power and data cables to the drive.5Check all cable connections, and fold cables out of the way to avoid

Removing and Installing Parts 95BatteryReplacing the Battery CAUTION: Before you begin any of the procedures in this section, follow the safety instr

96 Removing and Installing Parts5Insert the new battery into the socket with the side labeled "+" facing up, and snap the battery into place

Removing and Installing Parts 976Ensure that the cover is seated correctly before setting the computer upright. NOTICE: To connect a network cable, f