Dell 720 Color Printer User Manual download pdf (Page 31)

Troubleshooting 31

Troubleshooting

Setup Problems

Computer Problems

VERIFY THAT YOUR PRINTER IS COMPATIBLE WITH YOUR COMPUTER — The Dell Photo

Printer 720 supports Windows 2000 and Windows XP.

MAKE SURE YOU TURNED ON BOTH YOUR PRINTER AND YOUR COMPUTER

CHECK THE USB CABLE —

• Ensure that the USB cable is firmly connected to your printer and your computer.

• Shut down the computer, reconnect the USB cable as shown on the setup diagram for your printer,

and then restart the computer.

IF THE SOFTWARE INSTALLATION SCREEN DOES NOT APPEAR AUTOMATICALLY, INSTALL

THE SOFTWARE MANUALLY —

1 Insert the Drivers and Utilities CD.

2 Click Install.

DETERMINE IF THE PRINTER SOFTWARE IS INSTALLED — Click Start→Programs or All

Programs→ Dell Printers→ Dell Photo Printer 720. If the Dell Photo Printer 720 does not appear in

the list of programs, the printer software is not installed. Install the printer software. For more

information, see "Removing and Reinstalling Software" on page 32.

CORRECT COMMUNICATION PROBLEMS BETWEEN THE PRINTER AND THE COMPUTER —

• Remove the USB cable from your printer and your computer. Reconnect the USB cable to your

printer and your computer.

• Turn off the printer. Unplug the printer power cable from the electrical outlet. Reconnect the printer

power cable into the electrical outlet and turn on the printer.

• Restart your computer.

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Dell 720 Color Printer User Manual Page 31