Dell B1165nfw Multifunction Mono Laser Printer User Manual Page 277
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- Table of contents
- TROUBLESHOOTING
- BOOKMARKS
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277
6. Troubleshooting
Scanning problems
Condition Suggested solutions
The scanner does not work. • Make sure that you place the original to be scanned face down on the scanner glass, or face up in the document feeder (see
"Loading originals" on page 46).
• There may not be enough available memory to hold the document you want to scan. Try the Prescan function to see if that works.
Try lowering the scan resolution rate.
• Check that the machine printer cable is connected properly.
• Make sure that the machine printer cable is not defective. Switch the printer cable with a known good cable. If necessary, replace
the printer cable.
The unit scans very slowly. • Check if the machine is printing received data. If so, scan the document after the received data has been printed.
• Graphics are scanned more slowly than text.
• Communication speed slows in scan mode because of the large amount of memory required to analyze and reproduce the scanned
image. Set your computer to the ECP printer mode through BIOS setting. It will help to increase the speed. For details about how
to set BIOS, refer to your computer user’s guide.
Message appears on your
computer screen:
• Device can’t be set to the H/W
mode you want.
• Port is being used by another
program.
•Port is disabled.
• Scanner is busy receiving or
printing data. When the
current job is completed, try
again.
• Invalid handle.
• Scanning has failed.
• There may be a copying or printing job in progress. Try your job again when that job is finished.
• The selected port is currently being used. Restart your computer and try again.
• The machine printer cable may be improperly connected or the power may be off.
• The scanner driver is not installed or the operating environment is not set up properly.
• Ensure that the machine is properly connected and the power is on, then restart your computer.
• The USB cable may be improperly connected or the power may be off.
- User’s Guide 1
- 1. Introduction 2
- 3. Maintenance 2
- Key benefits 5
- (www.Dell.com) 7
- Features by models 8
- Useful to know 10
- About this user’s guide 11
- Warning 12
- Caution 13
- Machine overview 17
- Control panel overview 21
- Turning on the machine 23
- Installing the driver locally 24
- Reinstalling the driver 27
- 2. Menu Overview and 28
- Basic Setup 28
- Menu overview 29
- Machine’s basic settings 35
- 1 Paper width guide 37
- Media and tray 38
- Envelope 41
- 1 Acceptable 42
- 2 Unacceptable 42
- Preprinted paper 43
- On the scanner glass 46
- In the document feeder 47
- Using a favorite setting 51
- Basic copying 54
- Basic scanning 59
- Basic faxing 60
- Resolution 63
- Darkness 64
- Available supplies 67
- Available maintenance parts 68
- Installing accessories 69
- Storing the toner cartridge 70
- Redistributing toner 72
- Replacing the toner cartridge 74
- Monitoring the supplies life 76
- Setting the toner low alert 77
- Cleaning the machine 78
- Tips for avoiding paper jams 86
- Clearing paper jams 92
- Understanding the status LED 96
- Paper Jam-related messages 98
- Toner-related messages 99
- 4. Troubleshooting 100
- Tray-related messages 101
- Network-related messages 101
- Misc. messages 102
- 5. Appendix 103
- Specifications 104
- Warning 113
- Regulatory information 114
- FCC information to the user 116
- You should also know that: 120
- Important 121
- Important warning: 121
- Approvals and Certifications 122
- EC Certification 122
- Wireless guidance 123
- Copyright 126
- ADVANCED 128
- 1. Software Installation 130
- Installation for Mac 131
- Reinstallation for Mac 132
- Installation for Linux 133
- Reinstallation for Linux 135
- 2. Using a Network 136
- Connected Machine 136
- Useful network programs 137
- Wired network setup 138
- Add a network printer 145
- IPv6 configuration 146
- Setting IPv6 addresses 147
- Wireless network setup 148
- Items to prepare 150
- Choosing your type 150
- Re-connecting to a network 153
- Disconnecting from a network 153
- Setting up Wi-Fi Direct 169
- Setting up the mobile device 169
- Other problems 172
- 3. Useful Setting Menus 174
- 3. Useful Setting Menus 175
- Print menu 176
- Copy menu 177
- Fax menu 184
- Scan menu 188
- System setup 190
- Doc Box Feature 200
- Doc Box Setup 200
- 4. Special Features 202
- 1 High 3 203
- 2 High 2 203
- 3 High 1 203
- 4 Normal 203
- Entering various characters 204
- Using speed dial numbers 205
- Editing speed dial numbers 206
- Editing group dial numbers 207
- Printing address book 208
- Printing features 209
- Printing to a file (PRN) 210
- Scan features 222
- Fax features 230
- From the printer driver 241
- From the control panel 241
- 5. Useful Management 242
- Accessing management tools 243
- Using Firmware update utility 244
- For Mac 245
- Utility 245
- Using Embedded Web Service 246
- Settings tab 247
- Security tab 247
- Maintenance tab 247
- Using Dell Printer Manager 248
- Device Settings 250
- Scan to PC Settings 250
- Fax to PC Settings 250
- Alert Settings (Windows only) 250
- Using Dell Printer Status 251
- 5. Useful Management Tools 253
- Basic printing 254
- Using Dell Printer Experience 255
- 1 Printer Configuration 258
- 2 Port Configuration 258
- Printers tab 259
- Classes tab 260
- 6. Troubleshooting 261
- Paper feeding problems 262
- 6. Troubleshooting 263
- Printing problems 264
- Printing quality problems 268
- Copying problems 276
- Scanning problems 277
- Faxing problems 278
- Operating system problems 280
- Glossary 285
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