Dell PowerEdge 2650 Troubleshooting Guide

Dell™PowerEdge™2650SystemsInstallationandTroubleshootingGuide Introduction Indicators, Messages, and Codes Finding Software Solutions Running

ID identification IDE integrated drive electronics IRQ interrupt request K kilo- (1024) KB kilobyte(s) KB/sec kilobyte(s) per second Kb kilobit(s) Kbp

mAh milliampere-hour(s) MB megabyte(s) Mb megabit(s) Mbps megabit(s) per second MBR master boot record MDA monochrome display adapter MGA monochrome g

programmable array logic PCI Peripheral Component Interconnect PCMCIA Personal Computer Memory Card International Association PDB power distribution

read-only memory rpm revolutions per minute RTC real-time clock SBE single bit ECC SCSI small computer system interface sec second(s) SEC single-edge

VAC volt(s) alternating current VDC volt(s) direct current VGA video graphics array VLSI very-large-scale integration VRAM video random-access memory

Back to Contents Page Introduction Dell™PowerEdge™2650SystemsInstallationandTroubleshootingGuide Other Documents You May Need Obtaining

Back to Contents Page Indicators, Messages, and Codes Dell™PowerEdge™2650SystemsInstallationandTroubleshootingGuide System-Status Indicato

System Identification Indicators The identification buttons on the front and back panels can be used to identify a particular system within a rack.

Back-Panel Indicators and Features Figure2-3 shows the back-panel features of the system. Table2-3 describes the back-panel features. Figure 2-3. Ba

The power button controls the power input to the system's power supplies. The power button indicator can provide information on power status (see

Back to Contents Page Jumpers and Connectors Dell™PowerEdge™2650SystemsInstallationandTroubleshootingGuide Jumpers—AGeneralExplanation 

Table2-6 lists the drive indicator codes. Different codes display as drive events occur in the system. For example, in the event of a hard-drive fa

 LCD Status Messages The system's bezel indictor can signify when the system is operating correctly or when the system needs attention (see Fi

E0212 VOLT CPU VRM Microprocessor VRM voltage is out of acceptable range; faulty or improperly installed microprocessor VRM; faulty system board. En

Solving Problems Described by LCD Status Messages When a single message appears on the status LCD, locate the code in Table2-9 and perform the sugge

redundant memory. Redundant memory is disabled. same type and size in all banks; faulty memory module(s). type and size and that they are properly in

expecting value Memory parity failure at start address to end address Faulty or improperly installed memory modules. See "Troubleshooting Syste

System Beep Codes When an error that cannot be reported on the monitor occurs during a boot routine, the system may emit a series of beeps that identi

Warning Messages A warning message alerts you to a possible problem and asks you to take corrective action before the system continues a task. For exa

Back to Contents Page Finding Software Solutions Dell™PowerEdge™2650SystemsInstallationandTroubleshootingGuide Installing and Configuring

Back to Contents Page    Table 3-1. IRQ Line Assignment DefaultsIRQ Line Used By/Available IRQ0 Used by the system timer IRQ1 Used by the keyboard

System Board Connectors See FigureA-3 and TableA-2 for the location and description of system board connectors. Figure A-3. System Board Connecto

Back to Contents Page Running System Diagnostics Dell™PowerEdge™2650SystemsInstallationandTroubleshootingGuide Features of the System Diag

To check a particular area of the system, choose Advanced Testing. When you select Advanced Testing, the main screen of the diagnostics appears. This

Select The Select option in the Device Groups menu allows you to choose one or more devices from a particular device group. Three options are display

Back to Contents Page TroubleshootingYourSystem Dell™PowerEdge™2650SystemsInstallationandTroubleshootingGuide Safety First—For You and Y

solve these problems. See Figure2-3 for the back-panel features and connectors. Checking Specific System Problems 1. Turn off the system, including

Bezel The bezel has a system status indicator. A lock on the bezel restricts access to the power button, diskette drive, CD drive, hard drive(s), an

2. Observe the precautions in "Safety First—For You and Your System." 3. Loosen the three thumbscrews that secure the cover to the chass

Action 1. Determine whether the system has monitors attached to both the front and rear video connectors. The system supports only one monitor att

Action 1. Enter the System Setup program (see "Using the System Setup Program" in the User's Guide for instructions) and check the Se

Action 1. Check the appropriate indicator on the NIC connector (see Figure2-6). A green indicator shows that the adapter is connected to a valid l

Expansion-Card Riser-Board Components and PCI Buses FigureA-4 shows the components on the expansion-card riser board, including the expansion-card

l Liquid spills l Splashes l Excessive humidity Action 1. Turn off the system, including any attached peripherals, and disconnect the system from

4. Enter the System Setup program. If the date and time are not correct in the System Setup program, replace the battery (see "Replacing the S

1. Remove the cover (see "Removing the Cover"). 2. Locate the faulty fan. The fan's indicator is amber blinking (see Figure2-7).

l Error message indicates an expansion-card problem l Expansion card seems to perform incorrectly or not at all l Front-panel status LCD indicating

6. Reseat the memory modules in their connectors (see "Installing Memory Modules" in "Installing System Options"). 7. Replace

19. Reconnect the system to its electrical outlet and turn the system on, including any attached peripherals. 20. Run the diskette drive tests fr

1. Remove the tape that was in use when the problem occurred and replace it with a tape that you know is not defective. 2. Verify that any require

Troubleshooting the Integrated RAID Controller Problem l Error message indicates integrated RAID controller problem Action 1. Enter the System Setup

Back to Contents Page Installing System Options Dell™PowerEdge™2650SystemsInstallationandTroubleshootingGuide System Fans Power Supplies

1. Lower the fan into the retention base until the fan snaps into position (see Figure6-1). 2. Replace the cover (see "Replacing the Cover&q

SCSI Backplane Board Connectors FigureA-5 shows the location of the connectors on the SCSI backplane board. Figure A-5. SCSI Backplane Board Componen

Replacing the Expansion-Card Cage 1. With the expansion-card cage lever in the upright position, lower the cage into the chassis until it is align

Installing an Expansion Card 1. Unpack the expansion card, and prepare it for installation. For instructions, see the documentation accompanying

9. Replace the expansion-card cage (see "Replacing the Expansion-Card Cage"). 10. Reconnect all expansion-card cables, including those

Thesixmemorymoduleconnectorsonthesystemboardcanaccommodate256MBto6GBofregisteredmemorymodules.Thememorymoduleconnectorsarearr

2. Remove the cover (see "Removing the Cover" in "Troubleshooting Your System"). 3. Locate the memory module connectors in wh

4. Pull the system board tray straight back until it stops. 5. Lift the front of the system board tray upward slightly and then pull the tray st

3. Remove the microprocessor heat sink: a. Press down on the heat-sink securing clips to release the clips from the retaining tabs on the ZIF sock

8. Align pin 1 on the microprocessor (see Figure6-8) with pin 1 on the microprocessor socket. 9. Install the microprocessor in the socket (see Fi

Replacing the System Battery 1. Turn off the system, including any attached peripherals, and disconnect the system from the electrical outlet. 2.

Back to Contents Page Installing Drives Dell™PowerEdge™2650SystemsInstallationandTroubleshootingGuide SCSI Interface Cables SCSI Configu



SCSI Hard Drives This subsection describes how to install and configure SCSI hard drives in the system's internal hard-drive bays. Before You Beg

3. Insert the hard-drive carrier into the drive bay (see Figure7-1). 4. Close the hard-drive carrier handle to lock it in place. 5. Replace

Installing the CD/Diskette Drive Tray 1. Align the CD/diskette drive tray with the opening in the front panel. 2. Press the CD/diskette drive t

6. Push the ejectors on the RAID hardware key connector down and outward to allow the key to be inserted into the connector (see Figure7-4). 7.

"Using the System Setup Program" in your User's Guide). 14. Install the RAID software. See the RAID controller documentation for m

5. Reconfigure the SCSI cable connections to the SCSI backplane as necessary to operate the backplane as a 2/3 split backplane: l If a RAID contr

Back to Contents Page Getting Help Dell™PowerEdge™2650SystemsInstallationandTroubleshootingGuide Help Overview Dell Contact Numbers Hel

[email protected] [email protected] (for Asian/Pacific countries only) l Electronic Information Service [email protected] AutoTech Service Dell's a

Dell Contact Numbers The following table provides country-specific access codes and telephone numbers, websites, and email addresses that you can us

900 Country Code: 43 City Code: 1 Home/Small Business Customer Care 0179567603 Preferred Accounts/Corporate Customer Care 06608056 Home/Small Busin

Back to Contents Page Abbreviations and Acronyms Dell™PowerEdge™2650SystemsInstallationandTroubleshootingGuide A ampere(s) AC alternating c

City Code: 2 Switchboard 02 22 83 27 11 Website: support.euro.dell.com  E-mail: [email protected]  Denmark (Horsholm) International Access Code: 0

Country Code: 353 City Code: 1 Small Business Customer Care 012044026 Corporate Customer Care 01 279 5011 Sales 01 204 4444 SalesFax 012040144 Fax

Website: support.euro.dell.com  E-mail: [email protected]  Macau Country Code: 853 Technical Support tollfree:0800582 Customer Service (Penang,

351 214 220 710 Fax 351214240112 E-mail: support.euro.dell.com/es/es/emaildell/  Puerto Rico General Support 1-800-805-7545 St. Lucia General Sup

Back to Contents Page    or080033555 Thailand International Access Code: 001 Country Code: 66 Technical Support tollfree:088006007 Customer

characters per line CPU central processing unit DAC digital-to-analog converter DAT digital audio tape dB decibel(s) dBA adjusted decibel(s) DC direct

enhanced graphics adapter EIDE enhanced integrated drive electronics EMI electromagnetic interference EMM expanded memory manager EMS Expanded Memory