Dell PowerEdge 2650 Troubleshooting Guide download pdf (Page 67)

[email protected]

[email protected] (for Asian/Pacific countries only)

l Electronic Information Service

[email protected]

AutoTech Service

Dell's automated technical support service—AutoTech—provides recorded answers to the questions most frequently asked by Dell customers about their

portable and desktop computer systems.

When you call AutoTech, you use your touch-tone telephone to select the subjects that correspond to your questions.

The AutoTech service is available 24 hours a day, seven days a week. You can also access this service through the technical support service. For the telephone

number to call, see "Dell Contact Numbers."

TechFax Service

Dell takes full advantage of fax technology to serve you better. Twenty-four hours a day, seven days a week, you can call the Dell TechFax line toll-free for all

kinds of technical information.

Using a touch-tone phone, you can select from a full directory of topics. The technical information you request is sent within minutes to the fax number you

designate. For the TechFax telephone number to call, see "Dell Contact Numbers."

Automated Order-Status System

You can call this automated service to check on the status of any Dell products that you have ordered. A recording prompts you for the information needed to

locate and report on your order. For the telephone number to call, see "Dell Contact Numbers."

Technical Support Service

Dell's industry-leading hardware technical-support service is available 24 hours a day, seven days a week, to answer your questions about Dell hardware. Our

technical support staff use computer-based diagnostics to provide fast, accurate answers to questions.

To contact Dell's technical support service, see "Before You Call" and then call the number for your country as listed in "Dell Contact Numbers."

Problems With Your Order

If you have a problem with your order, such as missing parts, wrong parts, or incorrect billing, contact Dell for customer assistance. Have your invoice or

packing slip handy when you call. For the telephone number to call, see "Dell Contact Numbers."

Product Information

If you need information about additional products available from Dell, or if you would like to place an order, visit the Dell website at www.dell.com/. For the

telephone number to call to speak to a sales specialist, see "Dell Contact Numbers."

Returning Items for Warranty Repair or Credit

Prepare all items being returned, whether for repair or credit, as follows:

1. Call Dell to obtain an authorization number, and write it clearly and prominently on the outside of the box.

For the telephone number to call, see "Dell Contact Numbers."

2. Include a copy of the invoice and a letter describing the reason for the return.

3. Include a copy of the Diagnostics Checklist indicating the tests you have run and any error messages reported by the system diagnostics.

4. Include any accessories that belong with the item(s) being returned (such as power cables, software floppy disks, and guides) if the return is for credit.

5. Pack the equipment to be returned in the original (or equivalent) packing materials.

You are responsible for paying shipping expenses. You are also responsible for insuring any product returned, and you assume the risk of loss during

shipment to Dell. Collect-on-delivery (C.O.D.) packages are not accepted.

Returns that are missing any of the preceding requirements will be refused at our receiving dock and returned to you.

Before You Call

Remember to fill out the Diagnostics Checklist. If possible, turn on your system before you call Dell for technical assistance and call from a telephone at or near

the computer. You may be asked to type some commands at the keyboard, relay detailed information during operations, or try other troubleshooting steps

possible only at the computer system itself. Make sure that the system documentation is available.



NOTE: Have your Express Service Code ready when you call. The code helps Dell's automated- support telephone system direct your call more

efficiently.

CAUTION: Before servicing any components inside your computer, see "Safety First—For You and Your System."