Dell PowerEdge 2950 Owner's Manual

www.dell.com | support.dell.comDell™ PowerEdge™ 2950 SystemsHardware Owner’s ManualBook.book Page 1 Friday, February 3, 2006 11:09 AM

10 ContentsBook.book Page 10 Friday, February 3, 2006 11:09 AM

100 Installing System ComponentsRemoving the Central Riser Board CAUTION: Only trained service technicians are authorized to remove the system cover

Installing System Components 101Sideplane BoardRemoving the Sideplane Board CAUTION: Only trained service technicians are authorized to remove the sy

102 Installing System ComponentsFigure 3-33. Sideplane Removal and InstallationInstalling the Sideplane Board CAUTION: Only trained service technicia

Installing System Components 103SAS Backplane BoardRemoving the SAS Backplane Board CAUTION: Only trained service technicians are authorized to remov

104 Installing System ComponentsFigure 3-34. SAS Backplane Board RemovalInstalling the SAS Backplane Board CAUTION: Only trained service technicians

Installing System Components 1057Reinstall the SAS controller daughter card. See "Installing a SAS Controller Daughter Card" on page 70.8Rea

106 Installing System ComponentsbUsing a T10 Torx driver, remove the two screws that secure the display module to the system chassis.cRemove the displ

Installing System Components 1074Connect the display module cable to the control panel board. See Figure 3-35.5Connect the control panel cable to the

108 Installing System ComponentsFigure 3-36. System Board RemovalInstalling the System Board CAUTION: Only trained service technicians are authorized

Installing System Components 1095Replace the sideplane. See "Installing the Sideplane Board" on page 1026Reinstall the TOE key, if applicabl

About Your System 11About Your SystemThis section describes the physical, firmware, and software interface features that provide and ensure the essent

110 Installing System ComponentsBook.book Page 110 Friday, February 3, 2006 11:09 AM

Troubleshooting Your System 111Troubleshooting Your System Safety First—For You and Your SystemTo perform certain procedures in this document, you mus

112 Troubleshooting Your SystemChecking the EquipmentThis section provides troubleshooting procedures for external devices attached to the system, suc

Troubleshooting Your System 113Troubleshooting the Video Subsystem Problem• Monitor is not working properly.• Video memory is faulty.Action1Check the

114 Troubleshooting Your System4Run the appropriate online diagnostic test. See "Using Server Administrator Diagnostics" on page 131.If the

Troubleshooting Your System 115Troubleshooting a Serial I/O Device Problem• Device connected to the serial port is not operating properly.Action1Turn

116 Troubleshooting Your SystemTroubleshooting a NICProblem• NIC cannot communicate with network.Action1Run the appropriate online diagnostic test. Se

Troubleshooting Your System 1173Remove all expansion cards installed in the system. See "Removing an Expansion Card" on page 78.4Let the sys

118 Troubleshooting Your SystemTroubleshooting the System Battery Problem• System message indicates a problem with the battery.• System Setup program

Troubleshooting Your System 119 NOTICE: You can hot-plug the power supplies. One power supply must be installed for the system to operate. The system

12 About Your System• Updates are sometimes included with the system to describe changes to the system, software, and/or documentation. NOTE: Always

120 Troubleshooting Your SystemAction CAUTION: Only trained service technicians are authorized to remove the system cover and access any of the compon

Troubleshooting Your System 1213Enter the System Setup program and check the system memory setting. See "Entering the System Setup Program"

122 Troubleshooting Your SystemAction CAUTION: Only trained service technicians are authorized to remove the system cover and access any of the compon

Troubleshooting Your System 12323Repeat step 17 through step 23 until all expansion cards are reinstalled or one of the expansion cards causes the tes

124 Troubleshooting Your SystemAction1Remove the tape cartridge you were using when the problem occurred, and replace it with a tape cartridge that yo

Troubleshooting Your System 125Action CAUTION: Only trained service technicians are authorized to remove the system cover and access any of the compon

126 Troubleshooting Your SystemcVerify that the cable connections between SAS backplane(s) and the SAS daughter card are correct. See "Installing

Troubleshooting Your System 1279If you have a SAS RAID controller daughter card, ensure that the following RAID components are properly installed and

128 Troubleshooting Your System7Reconnect the system to the electrical outlet, and turn on the system and attached peripherals.If the problem persists

Troubleshooting Your System 1296Reconnect the system to the electrical outlet, and turn on the system and attached peripherals.7Run the appropriate on

About Your System 13Front-Panel Features and IndicatorsFigure 1-1 shows the controls, indicators, and connectors located behind the optional rack beze

130 Troubleshooting Your SystemBook.book Page 130 Friday, February 3, 2006 11:09 AM

Running the System Diagnostics 131Running the System DiagnosticsIf you experience a problem with your system, run the diagnostics before calling for t

132 Running the System DiagnosticsRunning the System DiagnosticsThe system diagnostics is run from the utility partition on your hard drive. NOTICE:

Running the System Diagnostics 133Selecting Diagnostics OptionsUse the Diagnostics Options area to select how you want to test a device. You can set t

134 Running the System DiagnosticsBook.book Page 134 Friday, February 3, 2006 11:09 AM

Jumpers and Connectors 135Jumpers and ConnectorsThis section provides specific information about the system jumpers and describes the connectors on th

136 Jumpers and ConnectorsFigure 6-1. System Board JumpersTable 6-1. System Board Jumper SettingsJumper Setting Description1 PWRD_EN(default)The passw

Jumpers and Connectors 137System Board ConnectorsSee Figure 6-2 and Table 6-2 for the location and description of system board connectors.Figure 6-2.

138 Jumpers and ConnectorsTable 6-2. System Board ConnectorsConnector Description1 RAC_CONN2 Remote Access Control (RAC) card 22 SATA_B SATA B connect

Jumpers and Connectors 139SAS Backplane Board ConnectorsFigure 6-3, Figure 6-4, and Figure 6-5 show the location of the connectors on the three SAS ba

14 About Your System4 LCD panel Provides system ID, status information, and system error messages. The LCD lights during normal system operation. Both

140 Jumpers and ConnectorsFigure 6-4. SAS Backplane Board Components: 3.5-inch x4 Option57frontback321641 drive 0 (SASDRV0) 2 SAS (SAS_A) 3 tape drive

Jumpers and Connectors 141Figure 6-5. SAS Backplane Board Components: 2.5-inch x8 Option3865frontback127291411101 drive 0 (SASDRV0) 2 drive 2 (SASDRV2

142 Jumpers and ConnectorsSideplane Board ConnectorsSee Figure 6-6 for the location and description of connectors on the sideplane board.Figure 6-6. S

Jumpers and Connectors 143Figure 6-7. Optional PCIe Left Expansion-Card Riser Board ComponentsFigure 6-8. Optional PCI-X Left Expansion-Card Riser Boa

144 Jumpers and ConnectorsFigure 6-9. Optional PCIe Expansion-Card Central Riser Board ComponentsDisabling a Forgotten PasswordThe system's softw

Jumpers and Connectors 1458Open the system. See "Opening and Closing the System" on page 54.9Install the jumper plug on the password jumper.

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Getting Help 147Getting Help Technical AssistanceIf you need assistance with a technical problem, perform the following steps:1Complete the procedures

148 Getting Helpwww.euro.dell.com (Europe only)www.dell.com/la (Latin American countries)www.dell.ca (Canada only)• Anonymous file transfer protocol (

Getting Help 149Dell Enterprise Training and CertificationDell Enterprise Training and Certification is available; see www.dell.com/training for more

About Your System 15Hard-Drive Indicator CodesThe hard-drive carriers have two indicators—the drive-activity indicator and the drive-status indicator.

150 Getting HelpBefore You Call NOTE: Have your Express Service Code ready when you call. The code helps Dell's automated-support telephone syst

Getting Help 151Diagnostics ChecklistName:Date:Address:Phone number:Service Tag (bar code on the back of the computer):Express Service Code:Return Mat

152 Getting HelpContacting DellTo contact Dell electronically, you can access the following websites:• www.dell.com•support.dell.com (support)For spec

Getting Help 153Austria (Vienna)International Access Code: 900Country Code: 43City Code: 1Website: support.euro.dell.comE-mail: tech_support_central_e

154 Getting HelpBruneiCountry Code: 673Technical Support (Penang, Malaysia)604 633 4966Customer Care (Penang, Malaysia)604 633 4888Transaction Sales (

Getting Help 155China (Xiamen)Country Code: 86City Code: 592Technical Support website: support.dell.com.cnTechnical Support E-mail: [email protected]

156 Getting HelpCzech Republic (Prague)International Access Code: 00Country Code: 420Website: support.euro.dell.comE-mail: [email protected]

Getting Help 157France (Paris) (Montpellier)International Access Code: 00Country Code: 33City Codes: (1) (4)Website: support.euro.dell.comHome and Sma

158 Getting HelpGreeceInternational Access Code: 00Country Code: 30Website: support.euro.dell.comTechnical Support 00800-44 14 95 18Gold Service Techn

Getting Help 159Ireland (Cherrywood)International Access Code: 00Country Code: 353City Code: 1Website: support.euro.dell.comE-mail: dell_direct_suppor

16 About Your SystemTable 1-3 lists the drive indicator patterns for RAID hard drives. Different patterns are displayed as drive events occur in the s

160 Getting HelpJapan (Kawasaki)International Access Code: 001Country Code: 81City Code: 44Website: support.jp.dell.comTechnical Support (servers)toll

Getting Help 161Latin America Customer Technical Support (Austin, Texas, U.S.A.)512 728-4093Customer Service (Austin, Texas, U.S.A.)512 728-3619Fax (T

162 Getting HelpMexicoInternational Access Code: 00Country Code: 52Customer Technical Support001-877-384-8979or 001-877-269-3383Sales50-81-8800or 01-8

Getting Help 163Norway (Lysaker)International Access Code: 00Country Code: 47Website: support.euro.dell.comTechnical Support for XPS portable computer

164 Getting HelpSingapore (Singapore)International Access Code: 005Country Code: 65Website: support.ap.dell.comTechnical Support (Dimension, Inspiron,

Getting Help 165Spain (Madrid)International Access Code: 00Country Code: 34City Code: 91Website: support.euro.dell.comHome and Small BusinessTechnical

166 Getting HelpTai wa nInternational Access Code: 002Country Code: 886Website: support.ap.dell.comE-mail: [email protected] Support (OptiP

Getting Help 167U.K. (Bracknell)International Access Code: 00Country Code: 44City Code: 1344Website: support.euro.dell.comCustomer Care website: suppo

168 Getting HelpU.S.A. (Austin, Texas)International Access Code: 011Country Code: 1Automated Order-Status Servicetoll-free: 1-800-433-9014AutoTech (po

Glossary 169GlossaryThis section defines or identifies technical terms, abbreviations, and acronyms used in your system documents.A — Ampere(s).AC — A

About Your System 17Back-Panel Features and IndicatorsFigure 1-3 shows the controls, indicators, and connectors located on the system's back pane

170 Glossarycm — Centimeter(s).cmos — Complementary metal-oxide semiconductor.component — As they relate to DMI, components include operating systems,

Glossary 171expansion-card connector — A connector on the system board or riser board for plugging in an expansion card.F — Fahrenheit.FAT — File allo

172 GlossaryKB — Kilobyte(s); 1024 bytes.Kbps — Kilobit(s) per second.KBps — Kilobyte(s) per second.key combination — A command requiring you to press

Glossary 173NTFS — The NT File System option in the Windows 2000 operating system.NVRAM — Nonvolatile random-access memory. Memory that does not lose

174 GlossaryROMB — RAID on motherboard.rpm — Revolutions per minute.RTC — Real-time clock.SAS — Serial-attached SCSI.SATA — Serial Advanced Technology

Glossary 175UNIX — Universal Internet Exchange. UNIX, the precursor to Linux, is an operating system written in the C programming language.uplink port

176 GlossaryBook.book Page 176 Friday, February 3, 2006 11:09 AM

Index 177IndexAalert messages, 35Bback-panelfeatures, 17baseboard management controller, 48BMC, 48batteriesremoving and replacing, 96troubleshooting,

178 Index178 Indexexpansion slotsPCI buses, 142expansion-card cageremoving, 78replacing, 79expansion-card riser boardconnectors, 142PCI buses, 142exte

Index 179Mmemoryinstallation guidelines, 89installing, 90system, 89troubleshooting, 120memory modulesremoving, 92messagesalert, 35error messages, 37ha

18 About Your SystemPower Indicator CodesThe power button on the front panel controls the power input to the system's power supplies. The power i

180 Index180 Indexreplacingbattery, 96bezel, 54cooling fan, 66expansion-card cage, 79fan bracket, 69power supply, 64system board, 107tape drive cable

Index 181troubleshooting (continued)system cooling, 119tape drive, 123USB device, 115video, 113wet system, 116Uupgradesprocessor, 93USB devicetroubles

182 Index182 IndexBook.book Page 182 Friday, February 3, 2006 11:09 AM

About Your System 19NIC Indicator CodesEach NIC on the back panel has an indicator that provides information on network activity and link status. See

Notes, Notices, and Cautions NOTE: A NOTE indicates important information that helps you make better use of your computer. NOTICE: A NOTICE indicates

20 About Your SystemTable 1-6. LCD Status MessagesCode Text Causes Corrective ActionsN/ASYSTEM NAMEA 62-character string that can be defined by the us

About Your System 21E1410 CPU # IERR Specified microprocessor is reporting an internal error.See your system’s Information Update Tech Sheet located o

22 About Your SystemE1422 CPU Machine Chk The system BIOS has reported a machine check error.See "Getting Help" on page 147.E1610 PS # Missi

About Your System 23E1711 PCI PERR B## D## F##PCI PERR Slot #The system BIOS has reported a PCI parity error on a component that resides in PCI config

24 About Your SystemE1811 HDD ## Rbld Abrt The specified hard drive has experienced a rebuild abort.See "Troubleshooting a Hard Drive" on pa

About Your System 25E2016 Int Controller Interrupt controller failure. See "Getting Help" on page 147.E2017 Timer Fail Timer refresh failure

26 About Your SystemE2111 SBE Log Disable Crd # DIMM ##The system BIOS has disabled memory single-bit error (SBE) logging, and will not resume logging

About Your System 27Solving Problems Described by LCD Status MessagesThe code and text on the LCD can often specify a very precise fault condition tha

28 About Your SystemSystem MessagesSystem messages appear on the screen to notify you of a possible problem with the system. Table 1-3 lists the syste

About Your System 29DIMMs must be populated in sequential order beginning with slot 1. The following DIMM is electrically isolated: DIMM x.The specifi

Contents 3Contents1 About Your System. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11Other Information You May Need . . . . . . . . . . .

30 About Your SystemError: Incorrect memory configuration. DIMMs must be installed in pairs of matched memory size, speed, and technology.Mismatched o

About Your System 31Memory address line failure at address, read value expecting valueFaulty or improperly installed memory modules.See "Troubles

32 About Your SystemPCIe Degraded Link Width Error: Embedded Bus#nn/Dev#nn/FuncnExpected Link Width is nActual Link Width is nFaulty or improperly ins

About Your System 33ROM bad checksum = address Expansion card improperly installed or faulty.Reseat the expansion card(s). Ensure that all appropriate

34 About Your SystemTimer chip counter 2 failedFaulty system board. See "Getting Help" on page 147.Unsupported CPU combinationMicroprocessor

About Your System 35Warning MessagesA warning message alerts you to a possible problem and prompts you to respond before the system continues a task.

36 About Your SystemBook.book Page 36 Friday, February 3, 2006 11:09 AM

Using the System Setup Program 37Using the System Setup ProgramAfter you set up your system, run the System Setup program to familiarize yourself with

38 Using the System Setup ProgramUsing the System Setup ProgramTable 2-1 lists the keys that you use to view or change information on the System Setup

Using the System Setup Program 39Figure 2-1. Main System Setup Program ScreenTable 2-2 lists the options and descriptions for the information fields t

4 ContentsSystem and Setup Password Features. . . . . . . . . . . . . . . . . . . . . . 45Using the System Password . . . . . . . . . . . . . . . .

40 Using the System Setup ProgramBoot Sequence Determines the order in which the system searches for boot devices during system startup. Available opt

Using the System Setup Program 41CPU Information ScreenTable 2-3 lists the options and descriptions for the information fields that appear on the CPU

42 Using the System Setup ProgramIntegrated Devices ScreenTable 2-4 lists the options and descriptions for the information fields that appear on the I

Using the System Setup Program 43Serial Communication ScreenTable 2-5 lists the options and descriptions for the information fields that appear on the

44 Using the System Setup ProgramExit ScreenAfter you press <Esc> to exit the System Setup program, the Exit screen displays the following optio

Using the System Setup Program 45System and Setup Password Features NOTICE: The password features provide a basic level of security for the data on y

46 Using the System Setup ProgramThe password assignment is not case-sensitive. However, certain key combinations are not valid. If you enter one of t

Using the System Setup Program 47Deleting or Changing an Existing System Password1When prompted, press <Ctrl><Enter> to disable the existi

48 Using the System Setup ProgramIf you do not enter the correct password in three attempts, the system lets you view, but not modify, the System Setu

Using the System Setup Program 49Entering the BMC Setup Module1Turn on or restart your system.2Press <Ctrl-E> when prompted after POST.If your o

Contents 5System Fans . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 65Removing a System Fan. . . . . . . . . . . . . . . .

50 Using the System Setup ProgramBook.book Page 50 Friday, February 3, 2006 11:09 AM

Installing System Components 51Installing System ComponentsThis section describes how to install the following system components:• Hard drives• Power

52 Installing System ComponentsInside the System CAUTION: Only trained service technicians are authorized to remove the system cover and access any o

Installing System Components 53The system board holds the system's control circuitry and other electronic components. Several hardware options, s

54 Installing System ComponentsFigure 3-2. Removing the Front BezelReplacing the Front BezelTo replace the front bezel, perform the above steps in rev

Installing System Components 55Closing the System1Lift up the latch on the cover.2Place the cover on top of the system and offset the cover slightly b

56 Installing System ComponentsBefore You BeginHard drives are supplied in special hot-pluggable drive carriers that fit in the hard-drive bays. Depen

Installing System Components 57Installing a Drive BlankThe process for installing a drive blank depends on whether your system is configured with 3.5-

58 Installing System ComponentsFigure 3-4. Installing a Hot-Plug Hard DrivebInsert the hard-drive carrier into the drive bay until the carrier contact

Installing System Components 59Installing a SAS Hard Drive Into a SATAu Drive Carrier NOTE: SAS hard drives must be installed only in SATAu drive car

6 ContentsSCSI Tape Drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 86Removing and Installing an Internal SCSI Tape Drive .

60 Installing System ComponentsInstalling a SATA Hard Drive Into a SATA Drive Carrier NOTE: SATA hard drives that connect directly to the SAS backpla

Installing System Components 61Installing a SATA Hard Drive and Interposer Card Into a SATAu Hard-Drive Carrier NOTE: When you install a SATA hard dr

62 Installing System ComponentsFigure 3-7. Installing a SATA Hard Drive and Interposer Card Into a SATAu Drive CarrierPower SuppliesYour system suppor

Installing System Components 63Removing a Power Supply NOTICE: The system requires one power supply for the system to operate normally. The system is

64 Installing System ComponentsFigure 3-8. Removing and Installing a Power SupplyReplacing a Power Supply1With the power-supply handle in the extended

Installing System Components 65Installing the Power Supply BlankTo install the power supply blank, insert the tab on the right edge of the blank into

66 Installing System ComponentsFigure 3-9. Removing and Installing a Cooling FanReplacing a Cooling Fan1Ensure that the fan handle is upright and lowe

Installing System Components 67Removing the Cooling Shroud1The cooling shroud is secured with a latch at the end of the shroud. Release the latch by p

68 Installing System ComponentsFan BracketsRemoving the Fan Bracket CAUTION: Only trained service technicians are authorized to remove the system cov

Installing System Components 69Figure 3-11. Removing and Installing the Fan BracketReplacing the Fan Bracket1Insert the two tabs on the right side of

Contents 74 Troubleshooting Your System . . . . . . . . . . . . . . . . . . . . 111Safety First—For You and Your System . . . . . . . . . . . . . .

70 Installing System Componentsconfiguration. Although the cabling for the two types of daughter cards is different (the SAS controller daughter card

Installing System Components 71Figure 3-12. Installing a SAS Controller Daughter Card6Attach any cables from the SAS controller daughter card to the b

72 Installing System ComponentsSAS and SAS RAID Controller Daughter Card Cabling GuidelinesFigure 3-13. SAS Controller Daughter Card Cabling With all

Installing System Components 73Figure 3-15. SAS RAID Controller Daughter Card Cabling With 3.5-inch x4 BackplaneFigure 3-16. SAS RAID Controller Daugh

74 Installing System ComponentsRemoving a SAS Controller Daughter Card1Disconnect any battery connectors if applicable.2Disconnect the control panel c

Installing System Components 75Figure 3-17. Installing a RAID BatteryRemoving a RAID Battery1Disconnect the cable between the RAID battery and the SAS

76 Installing System ComponentsConfiguring the Boot Device NOTE: System boot is not supported from an external device attached to a SAS or SCSI adapt

Installing System Components 774Open the expansion-card guide latch and remove the filler bracket. See Figure 3-18. 5Install the expansion card: aIf t

78 Installing System ComponentsRemoving an Expansion Card CAUTION: Only trained service technicians are authorized to remove the system cover and acc

Installing System Components 79Figure 3-19. Installing and Removing the Expansion-Card Cage6Lift the cage straight up to clear the chassis. See Figure

8 Contents5 Running the System Diagnostics . . . . . . . . . . . . . . . . . . 131Using Server Administrator Diagnostics . . . . . . . . . . . . . .

80 Installing System ComponentsInstalling a RAC Card CAUTION: Only trained service technicians are authorized to remove the system cover and access a

Installing System Components 816Align the front edge of the RAC card with the two front plastic retention standoffs adjacent to the RAC system board c

82 Installing System ComponentsFigure 3-21. Removing and Installing the Optical Drive TrayInstalling the Optical Drive1Align the optical drive tray wi

Installing System Components 83Diskette DriveRemoving the Diskette Drive From the System CAUTION: Only trained service technicians are authorized to

84 Installing System ComponentsFigure 3-22. Installing and Removing the Diskette Drive From the SystemInstalling the Diskette Drive Into the System C

Installing System Components 857Replace the front bezel if removed in step 2. See "Replacing the Front Bezel" on page 54.8Reconnect the syst

86 Installing System ComponentsSCSI Tape DriveThis section describes how to configure and install an internal SCSI tape drive. NOTE: Installing a SCS

Installing System Components 874Prepare the tape drive for installation.Ground yourself by touching an unpainted metal surface on the back of the syst

88 Installing System ComponentsRemoving and Replacing the Tape Drive Cable Retention BracketThe optional tape drive available with the 3.5" x4 an

Installing System Components 89System MemoryYou can upgrade your system memory to a maximum of 32 GB by installing 533MHz or 667MHz fully buffered (FB

Contents 9Before You Call. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 150Contacting Dell. . . . . . . . . . . . . . . . . . . .

90 Installing System ComponentsNon-Optimal Memory ConfigurationsSystem performance can be affected if your memory configuration does not conform to th

Installing System Components 91 NOTICE: Never remove the memory cooling shroud without first powering down the system. Overheating of the system can

92 Installing System Components9Replace the memory cooling shroud. See "Installing the Cooling Shroud" on page 67. NOTICE: Never operate yo

Installing System Components 93Activating the Integrated NIC TOETo add TCP/IP Offload Engine (TOE) functionality to the system’s integrated NIC, insta

94 Installing System ComponentsFigure 3-28. Installing and Removing the Heat Sink7Wait 30 seconds for the heat sink to loosen from the processor.8Open

Installing System Components 95Figure 3-29. Installing and Removing a Processor13Lift the processor out of the socket and leave the release lever up s

96 Installing System Components4Install the heat sink. NOTE: If you did not receive a replacement heat sink, use the heat sink that you removed in st

Installing System Components 973Locate the battery socket. See "System Board Connectors" on page 137. NOTICE: If you pry the battery out o

98 Installing System Components8Enter the System Setup program to confirm that the battery is operating properly. See "Entering the System Setup

Installing System Components 99Figure 3-31. Replacing the Left Riser BoardInstalling the Left Riser Board CAUTION: Only trained service technicians a