Dell PowerEdge R415 Owner's Manual

Dell PowerEdge R415 SystemsHardware Owner’sManualRegulatory Model E07S SeriesRegulatory Type E07S003R415HOM.book Page 1 Friday, September 24, 2010

10 About Your SystemFront-Panel Features and IndicatorsFigure 1-1. Front-Panel Features and IndicatorsItem Indicator, Button, or ConnectorIcon Descrip

100 Installing System Components• Table 3-1 provides a guide for installing expansion cards to ensure proper cooling and mechanical fit. The expansion

Installing System Components 1016If you are removing the card permanently, install a metal filler bracket over the empty expansion-card slot on the ch

102 Installing System ComponentsFigure 3-12. Removing and Installing an Expansion Card 8Connect any cables to the expansion card.9Close the system. Se

Installing System Components 103Integrated Storage Controller CardYour system includes a dedicated expansion-card slot on the expansion-card riser for

104 Installing System ComponentsFigure 3-13. Removing and Installing the Integrated Storage Controller Card Installing the Integrated Storage Controll

Installing System Components 1054Hold the card by its edges and insert the card-edge connector firmly into the expansion-card connector on the riser l

106 Installing System Components5If applicable, remove any cables from the riser.6To remove the expansion-card riser, grasp the riser guides and lift

Installing System Components 107Replacing an Expansion-Card Riser1To install an expansion-card riser, align the riser guides with the riser guide post

108 Installing System Components3Locate the USB connector on the control panel board. See Figure 3-15.4Insert the USB memory key into the USB connecto

Installing System Components 109System Board ShroudThe system board shroud covers the processors, heat sinks, and memory modules, and provides air flo

About Your System 113 Video connector Connects a monitor to the system.4 LCD menu buttons Allows you to navigate the control panel LCD menu.5LED or LC

110 Installing System ComponentsFigure 3-16. Removing and Installing the System Board ShroudInstalling the System Board Shroud1Open the system. See &q

Installing System Components 111Power Distribution Board ShroudThe power distribution board shroud covers the power distribution board and provides ai

112 Installing System ComponentsInstalling the Power Distribution Board Shroud1Align the power distribution board shroud using center of the numbered

Installing System Components 113Figure 3-18. Installing or Removing an iDRAC6 Express Card Installing an iDRAC6 Express Card CAUTION: Many repairs m

114 Installing System Components4Align the front edge of the card with the connector on the system board. See Figure 6-1 for the location of the conne

Installing System Components 1158Replace the plastic filler plug over the port at the system back panel. See "Back-Panel Features and Indicators&

116 Installing System ComponentsInstalling an iDRAC6 Enterprise Card CAUTION: Many repairs may only be done by a certified service technician. You sh

Installing System Components 117Installing a VFlash Media Card1Locate the VFlash media slot at the back corner of the system. 2With the label side fac

118 Installing System Components3Remove the system board shroud or the power distribution board shroud as applicable. See "Removing the System Bo

Installing System Components 119Installing a Cooling Fan CAUTION: Many repairs may only be done by a certified service technician. You should only p

12 About Your SystemLCD Panel Features (Optional)The system's LCD panel provides system information and status and error messages to signify when

120 Installing System Components3To disconnect the RAID battery cable from the connector on the system board, press the tab on the RAID battery cable

Installing System Components 121Installing the RAID Battery CAUTION: Many repairs may only be done by a certified service technician. You should only

122 Installing System ComponentsGeneral Memory Module Installation GuidelinesTo ensure optimal performance of your system, observe the following gener

Installing System Components 1231 When available.Table 3-2. Memory Rank Population Guidelines for Speed DIMM 1 DIMM 2Max MHz, 1.5V DIMMsMax MHz, 1.35V

124 Installing System ComponentsInstalling Memory Modules WARNING: The memory modules are hot to touch for some time after the system has been powere

Installing System Components 1255Press the ejectors on the memory module socket down and out, as shown in Figure 3-22, to allow the memory module to b

126 Installing System Components10Replace the system board shroud. See "Installing the System Board Shroud" on page 110.11Close the system.

Installing System Components 1275Press down and out on the ejectors on each end of the socket until the memory module pops out of the socket. See Figu

128 Installing System Components5Using a #2 Phillips screwdriver, loosen one of the heat-sink retention screws. See Figure 3-23.6Wait 30 seconds for t

Installing System Components 12910Use the tab on the processor shield to rotate the processor shield upward and out of the way. See Figure 3-24.Figure

About Your System 13Figure 1-2. LCD Panel FeaturesHome ScreenThe Home screen displays user-configurable information about the system. This screen is d

130 Installing System ComponentsInstalling a Processor CAUTION: Many repairs may only be done by a certified service technician. You should only perf

Installing System Components 131Figure 3-25. Keeping the Processor Parallel to the SocketFigure 3-26. Aligning the Processor With the Socket Keys1 soc

132 Installing System Components9Verify that the processor is properly aligned and seated. CAUTION: Do not use force to seat the processor. When the

Installing System Components 133System BatteryReplacing the System Battery WARNING: There is a danger of a new battery exploding if it is incorrectly

134 Installing System ComponentsFigure 3-27. Replacing the System Battery5Locate the battery socket. See "Jumpers and Connectors" on page 17

Installing System Components 13511If applicable, replace the system board shroud. See "Installing the System Board Shroud" on page 110.12If

136 Installing System Components6Gently work the connector out of the socket. 7For LCD control panel, disconnect the display module cable from the con

Installing System Components 137Figure 3-28. Removing and Installing the Control Panel—LED 1 LED display module 2 control panel board3 control panel d

138 Installing System ComponentsFigure 3-29. Removing and Installing the Control Panel—LCD1 display module cable 2 control panel board3 control panel

Installing System Components 139Installing the Control Panel Assembly CAUTION: Many repairs may only be done by a certified service technician. You s

14 About Your SystemTo navigate to the Home screen from another menu, continue to select the up arrow until the Home icon is displayed, and then s

140 Installing System ComponentsSAS Backplane Removing the SAS Backplane CAUTION: Many repairs may only be done by a certified service technician. Yo

Installing System Components 141Figure 3-30. Removing and Installing the SAS Backplane Installing the SAS Backplane CAUTION: Many repairs may only be

142 Installing System Components3Slide the backplane downward until the two blue retention latches snap into place. 4Connect the SAS data and power ca

Installing System Components 143Replacing the Power Distribution BoardFigure 3-31. Removing and Replacing the Power Distribution Board1 screw (2) 2 po

144 Installing System Components CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting an

Installing System Components 1451Turn off the system, including any attached peripherals, and disconnect the system from its electrical outlet.2Open t

146 Installing System ComponentsFigure 3-32. Removing and Installing the System Board Installing the System Board CAUTION: Many repairs may only be d

Installing System Components 1474Replace all the memory modules. See "Removing Memory Modules" on page 126 and "Installing Memory Modul

148 Installing System Components14If applicable, reconnect the RAID battery cable to the PERC controller card.15If applicable, reinstall the iDRAC6 En

Troubleshooting Your System 1494Troubleshooting Your SystemSafety First—For You and Your System CAUTION: Many repairs may only be done by a certified

About Your System 15View MenuOption DescriptionBMC IP or DRAC IPNOTE: If an iDRAC6 Express card is installed on the system, the BMC IP option is repla

150 Troubleshooting Your SystemTroubleshooting External ConnectionsEnsure that all external cables are securely attached to the external connectors on

Troubleshooting Your System 1513Restart the system and, if your keyboard is functioning, enter the System Setup program. Verify that all USB ports are

152 Troubleshooting Your System3Check the appropriate indicator on the NIC connector. See "NIC Indicator Codes" on page 19.• If the link ind

Troubleshooting Your System 1533Disassemble components from the system. See "Installing System Components" on page 79.• System board shroud•

154 Troubleshooting Your SystemTroubleshooting a Damaged System CAUTION: Many repairs may only be done by a certified service technician. You should

Troubleshooting Your System 155Troubleshooting the System Battery NOTE: If the system is turned off for long periods of time (for weeks or months),

156 Troubleshooting Your SystemTroubleshooting System Cooling Problems CAUTION: Many repairs may only be done by a certified service technician. You

Troubleshooting Your System 1576If the problem is not resolved, turn off the system and install a new fan. See "Removing a Cooling Fan" on p

158 Troubleshooting Your System4Enter the System Setup program and check the system memory setting. See "Memory Settings Screen" on page 61.

Troubleshooting Your System 15920Reconnect the system to its electrical outlet and turn the system on, including any attached peripherals.21As the sys

16 About Your SystemHard-Drive Indicator Patterns Figure 1-3. Hard-Drive Indicators1 hard-drive activity indicator (green)2 hard-drive status indicat

160 Troubleshooting Your SystemTroubleshooting an SD Card CAUTION: Many repairs may only be done by a certified service technician. You should only p

Troubleshooting Your System 16111Close the system. See "Closing the System" on page 83.12Turn on the system and attached peripherals and che

162 Troubleshooting Your SystemTroubleshooting an External Tape Drive1Try using a different tape cartridge.2Ensure that the device drivers for the tap

Troubleshooting Your System 163Troubleshooting a Hard Drive CAUTION: Many repairs may only be done by a certified service technician. You should only

164 Troubleshooting Your System4Ensure that the required device drivers for your controller card are installed and are configured correctly. See the o

Troubleshooting Your System 1656Turn off the system, including any attached peripherals, and disconnect the system from its electrical outlet.7Open th

166 Troubleshooting Your System5Ensure that the expansion card is firmly seated in its connector. See "Installing an Expansion Card" on page

Troubleshooting Your System 1676Close the system. See "Closing the System" on page 83.7Reconnect the system to the electrical outlet, and tu

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Running the System Diagnostics 1695Running the System DiagnosticsIf you experience a problem with your system, run the diagnostics before calling for

About Your System 17Back-Panel Features and IndicatorsFigure 1-4. Back-Panel Features and Indicators Drive-Status Indicator Pattern (RAID Only) Condit

170 Running the System Diagnostics• View help messages that briefly describe each test and its parameters• View status messages that inform you if tes

Running the System Diagnostics 171Using the Custom Test OptionsWhen you select Custom Test in the Main Menu window, the Customize window allows you to

172 Running the System DiagnosticsViewing Information and ResultsThe following tabs in the Customize window provide information about the test and the

Jumpers and Connectors 1736Jumpers and ConnectorsThis section provides specific information about the system jumpers. It also provides some basic info

174 Jumpers and ConnectorsSystem Board ConnectorsSee Figure 6-1 and Table 6-2 for the location and description of the system board connectors.Figure 6

Jumpers and Connectors 175Table 6-2. System Board ConnectorsItem Connector Description1 CPU2 Processor 22 iDRAC6 Enterprise iDRAC6 Enterprise card con

176 Jumpers and ConnectorsSAS Backplane Board Connectors Figure 6-2. SAS Backplane Board Connectors17 SATA_ASATA_BSATA_CSATA_DSATA_ESATA connector ASA

Jumpers and Connectors 177Expansion-Card Riser-Board Components and PCIe BusesFigure 6-3. PCIe Expansion-Card Riser Components1 data cable connector 2

178 Jumpers and ConnectorsPower Distribution Board Connectors Figure 6-4. Power Distribution Board Connectors 1 power supply connector (2) 2 system bo

Jumpers and Connectors 179Disabling a Forgotten PasswordThe system's software security features include a system password and a setup password, w

18 About Your System4 iDRAC6 Enterprise port (optional)Dedicated management port for the optional iDRAC6 Enterprise card.5 USB connectors (2) Connects

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Getting Help 1817Getting HelpContacting DellFor customers in the United States, call 800-WWW-DELL (800-999-3355). NOTE: If you do not have an active

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Index 183IndexBback-panel features, 17batteriestroubleshooting, 155batterytroubleshooting the RAID card battery, 164battery (system)replacing, 133beze

Index 184using embedded system diagnostics, 169using Online Diagnostics, 169when to use, 170DIMMsSee memory modules (DIMMs).drive blankinstalling, 85r

Index 185installingcontrol panel assembly, 139cooling shroud, 110, 112expansion card, 101hard drive (cabled), 90hard drive (hot-pluggable), 87hard dri

Index 186Ooptical driveinstalling, 92Optimizer memory mode, 123Ppasswordsetup, 75system, 73passwordsdisabling, 179phone numbers, 181POSTaccessing syst

Index 187SAS RAID controller daughter cardtroubleshooting, 164SATA hard drive. See hard drive.SD cardtroubleshooting, 159-160securing your system, 68,

Index 188NIC, 151SAS RAID controller daughter card, 164SD card, 159-160system cooling, 156tape drive, 162video, 150wet system, 152UUEFI Boot Manageren

About Your System 19Guidelines for Connecting External Devices• Turn off power to the system and external devices before attaching a new external devi

Notes, Cautions, and Warnings NOTE: A NOTE indicates important information that helps you make better use of your computer. CAUTION: A CAUTION indica

20 About Your SystemPower Indicator CodesThe power supplies have indicators that show whether power is present or whether a power fault has occurred.•

About Your System 21Figure 1-6. Power Supply Status IndicatorDiagnostic Lights (Optional)The four diagnostic indicator lights on the system front pane

22 About Your SystemTable 1-1. Diagnostic Indicator Codes (Optional)Code Causes Corrective ActionThe system is in a normal off condition or a possible

About Your System 23No memory modules detected.See "Troubleshooting System Memory" on page 157.System board failure. See "Getting Help&

24 About Your SystemLCD Status MessagesThe LCD messages consist of brief text messages that refer to events recorded in the System Event Log (SEL). Fo

About Your System 25Table 1-2. LCD Status Messages (Optional)Code Text Causes Corrective ActionsE1000 Failsafe voltage error. Contact support.Check th

26 About Your SystemE122E On-board regulator failed. Call support.One of the on-board voltage regulators failed.Remove AC power to the system for 10 s

About Your System 27E1410 System Fatal Error detected.A fatal system error detected.Check LCD for additional scrolling messages. Remove AC power to th

28 About Your SystemE1420 CPU Bus parity error. Power cycle AC.The system BIOS has reported a processor bus parity error.Remove AC power to the system

About Your System 29E161C Power Supply # (### W) lost AC power. Check PSU cables.Specified power supply is attached to the system, but it has lost its

Contents 3Contents1 About Your System. . . . . . . . . . . . . . . . . . . 9Accessing System Features During Startup. . . . . . . . 9Front-Panel Fea

30 About Your SystemE1710 I/O channel check error. Review & clear SEL.The system BIOS has reported an I/O channel check. Check the SEL for more in

About Your System 31E1712 PCI system error on Bus ## Device ## Function ##The system BIOS has reported a PCI system error on a component that resides

32 About Your SystemE1716 Chipset IERR Bus ## Dev ## Function ##. Review & clear SEL.The system BIOS reported a chipset internal error that reside

About Your System 33E1810 Hard drive ## fault. Review & clear SEL.The specified hard-drive has experienced a fault.See "Troubleshooting a Har

34 About Your SystemE1A15 SAS cable B failure. Check connection.SAS cable B is missing or bad.Reseat the cable. If the problem persists, replace cable

About Your System 35E2015 DMA Controller failure. Power cycle AC.DMA controller failure. Remove AC power to the system for 10 seconds and restart the

36 About Your SystemE201A SuperIO failure. Power cycle AC.SIO failure. Remove AC power to the system for 10 seconds and restart the system.If the prob

About Your System 37E2021 Incorrect memory configuration. Review User Guide.Incorrect memory configuration.Check screen for specific error messages. S

38 About Your SystemE2112 Memory spared on DIMM ##. Power cycle AC.The system BIOS has spared the memory because it has determined the memory had too

About Your System 39W1628 Performance degraded. Check PSU and system configuration.The system configuration requires more power than what the power su

4 Contents2 Using the System Setup Program and UEFI Boot Manager . . . . . . . . . . . . . . . . . 57Choosing the System Boot Mode . . . . . . . . .

40 About Your SystemSystem MessagesSystem messages appear on the screen to notify you of a possible problem with the system. NOTE: If you receive a s

About Your System 41Alert! Node Interleaving disabled! Memory configuration does not support Node Interleaving. The memory configuration has changed (

42 About Your SystemAlert! System fatal error during previous boot.An error caused the system to reboot.Check other system messages for additional inf

About Your System 43CPUs with different cache sizes detected.Mismatched processors have been installed in the system.Ensure that all processors have t

44 About Your SystemError 8602 - Auxiliary Device Failure. Verify that mouse and keyboard are securely attached to correct connectors.Mouse or keyboar

About Your System 45Keyboard data line failure.Keyboard stuck key failure.Keyboard cable connector is improperly connected or the keyboard is defectiv

46 About Your SystemNo boot device available.Faulty or missing optical drive subsystem, hard-drive, or hard-drive subsystem, or non-bootable USB key i

About Your System 47PCIe Training Error: Expected Link Width is x, Actual Link Width is y.Faulty or improperly installed PCIe card in the specified sl

48 About Your SystemSATA port x device auto-sensing error.SATA port x device configuration error.SATA port 0 device failure.The drive connected to the

About Your System 49Time-of-day not set - please run SETUP program.Incorrect Time or Date settings; faulty system battery.Check the Time and Date sett

Contents 5Internal USB Memory Key . . . . . . . . . . . . . . . . 107System Board Shroud . . . . . . . . . . . . . . . . . . 109Power Distribution B

50 About Your SystemUnable to launch System Services image. System halted!System halted after <F10> keystroke because System Services image is e

About Your System 51Unsupported memory configuration. DIMM mismatch across slots detected: x,x,...Invalid memory configuration. Memory modules are mis

52 About Your SystemWarning: Front Control Panel is not installed.The control panel is not installed or has a faulty cable connection.Install the cont

About Your System 53Warning: Following faulty DIMMs are ignored:DIMM n1 n2Total memory size is reduced.Faulty or improperly seated memory module(s). C

54 About Your SystemWarning MessagesA warning message alerts you to a possible problem and prompts you to respond before the system continues a task.

About Your System 55Other Information You May Need WARNING: See the safety and regulatory information that shipped with your system. Warranty informa

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Using the System Setup Program and UEFI Boot Manager 572Using the System Setup Program and UEFI Boot ManagerThe System Setup program is the BIOS progr

58 Using the System Setup Program and UEFI Boot ManagerEntering the System Setup Program1Turn on or restart your system.2Press <F2> immediately

Using the System Setup Program and UEFI Boot Manager 59System Setup OptionsMain ScreenFigure 2-1. Main Screen NOTE: The options for the System Setup

6 ContentsTroubleshooting a Serial I/O Device. . . . . . . . . . 151Troubleshooting a NIC. . . . . . . . . . . . . . . . . 151Troubleshooting a We

60 Using the System Setup Program and UEFI Boot ManagerOption DescriptionSystem Time Sets the time on the system's internal clock.System Date Set

Using the System Setup Program and UEFI Boot Manager 61Memory Settings ScreenProcessor Settings ScreenReport Keyboard Errors(Report default)Enables or

62 Using the System Setup Program and UEFI Boot ManagerHyper Transport Tec hn ol ogy (HT3 default)Displays the HyperTransport link speed, and dependin

Using the System Setup Program and UEFI Boot Manager 63SATA Settings ScreenBoot Settings ScreenOption DescriptionEmbedded SATA(Off default)ATA Mode en

64 Using the System Setup Program and UEFI Boot ManagerIntegrated Devices ScreenHard-Disk Drive SequenceDetermines the order in which the BIOS will at

Using the System Setup Program and UEFI Boot Manager 65PCI IRQ Assignments ScreenSerial Communication ScreenOS Watchdog Timer (Disabled default)Aids r

66 Using the System Setup Program and UEFI Boot ManagerEmbedded Server Management Screen Failsafe Baud Rate(115200 default)Displays the failsafe baud

Using the System Setup Program and UEFI Boot Manager 67Power Management ScreenOption DescriptionPower Management(OS Control default)Options are OS Con

68 Using the System Setup Program and UEFI Boot ManagerSystem Security ScreenOption DescriptionSystem Password Displays the current status of the pass

Using the System Setup Program and UEFI Boot Manager 69TPM Clear(No default) CAUTION: Clearing the TPM will lose all encryption keys in the TPM. This

Contents 7Running the Embedded System Diagnostics . . . . . . 170System Diagnostics Testing Options . . . . . . . . . . 170Using the Custom Test Op

70 Using the System Setup Program and UEFI Boot ManagerExit ScreenPress <Esc> to exit the System Setup program; the Exit screen displays:• Save

Using the System Setup Program and UEFI Boot Manager 71Using the UEFI Boot Manager Navigation KeysUEFI Boot Manager ScreenKeys ActionUp arrow Moves to

72 Using the System Setup Program and UEFI Boot ManagerUEFI Boot Settings ScreenSystem Utilities ScreenSystem and Setup Password Features NOTE: For a

Using the System Setup Program and UEFI Boot Manager 73Using the System PasswordWhen a system password is assigned, the system prompts for the system

74 Using the System Setup Program and UEFI Boot ManagerUsing Your System Password to Secure Your System NOTE: If you have assigned a setup password (

Using the System Setup Program and UEFI Boot Manager 75Using the Setup PasswordAssigning a Setup PasswordYou can assign a setup password only when the

76 Using the System Setup Program and UEFI Boot ManagerDeleting or Changing an Existing Setup Password1Enter the System Setup program and select Syste

Using the System Setup Program and UEFI Boot Manager 77• Functions independently of the system’s power state or the system’s operating system• Provide

78 Using the System Setup Program and UEFI Boot Manager• Change the administrative user name and password and manage user privileges• View System Even

Installing System Components 793Installing System Components NOTE: Depending on the configuration, your system may have hot-swappable or cabled hard-

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80 Installing System ComponentsFigure 3-1. Inside the System 1 power supply shroud 2 system board shroud3 power supply bay (2) 4 expansion-card riser

Installing System Components 81Front Bezel (Optional)Removing the Front Bezel1Unlock the keylock at the left end of the bezel.2Lift up the release lat

82 Installing System ComponentsOpening and Closing the System WARNING: Whenever you need to lift the system, get others to assist you. To avoid injur

Installing System Components 83Figure 3-3. Opening and Closing the System Closing the System1Place the cover onto the chassis and offset it slightly t

84 Installing System ComponentsHard DrivesYour system supports up to four 3.5-inch (SAS or SATA) or 2.5-inch (SAS, SATA, or SSD) hard drives in 3.5-in

Installing System Components 85Figure 3-4. Removing and Installing a Hard-Drive Blank Installing a Hard-Drive Blank 1 If applicable, remove the front

86 Installing System ComponentsIf the drive has been online, the green activity/fault indicator flashes as the drive is powered down. When the drive i

Installing System Components 87Installing a Hard-Drive Carrier CAUTION: Use only hard drives that have been tested and approved for use with the SAS/

88 Installing System ComponentsRemoving a Hard Drive From a Hard-Drive CarrierRemove the screws from the slide rails on the hard-drive carrier and sep

Installing System Components 89Removing a Cabled Hard Drive CAUTION: Many repairs may only be done by a certified service technician. You should only

About Your System 91About Your SystemAccessing System Features During StartupThe following keystrokes provide access to system features during startup

90 Installing System ComponentsInstalling a Cabled Hard Drive CAUTION: Many repairs may only be done by a certified service technician. You should on

Installing System Components 91Removing a Hard Drive From a Hard-Drive BracketRemove the screws from the slide rails on the hard-drive bracket and sep

92 Installing System ComponentsOptical DriveAn optional DVD-ROM or DVD+/-RW optical drive slides into the front panel and connects to the SATA control

Installing System Components 93Figure 3-9. Removing and Installing the Optical Drive1 data cable 2 power cable3 optical drive 4 release latch5 metal s

94 Installing System ComponentsInstalling an Optical Drive CAUTION: Many repairs may only be done by a certified service technician. You should only

Installing System Components 95Power SuppliesYour system supports the following power supply modules:• 480 W (non-redundant power supply)• 500 W (redu

96 Installing System ComponentsFigure 3-10. Removing and Installing a Redundant Power Supply Installing a Redundant Power Supply1Verify that both powe

Installing System Components 97 NOTE: When installing, hot-swapping, or hot-adding a new power supply in a system with two power supplies, allow seve

98 Installing System Components4Disconnect all the power cables from the power supply to the system board, hard drives and optical drive. See Figure 3

Installing System Components 99Installing a Non-Redundant Power Supply CAUTION: Many repairs may only be done by a certified service technician. You