Dell PowerEdge 800 Service Manual

Dell™PowerEdge™800SystemsInstallationandTroubleshootingGuide Introduction Indicators, Messages, and Codes Finding Software Solutions Running t

l Use Category 5 or greater wiring and connectors. l Do not exceed a cable run length (from a workstation to a hub) of 100 m (328 ft). For detaile

Back to Contents Page  Service-Only Parts Replacement Procedures Dell™PowerEdge™800SystemsInstallationandTroubleshootingGuide Recommended

 1. Insert the control panel cable through the front of the system and connect the cable connector to the FRONT_PANEL connector on the system board.

 2. Connect the chassis-intrusion switch cable to the INTRUSION_SWITCH connector on the system board. See FigureC-2.  3. Insert the end of the

 13. Remove the back fan. See "Removing the Back System Fan" in "Installing System Components."  14. Remove all PCI expansio

12. Reinstall the drive cage and secure it with the four Phillips screws. See Figure7-6 in "Installing Drives."  13. Reconnect the SCSI

Back to Contents Page  Introduction Dell™PowerEdge™800SystemsInstallationandTroubleshootingGuide Other Documents You May Need Your syst

Back to Contents Page  Indicators, Messages, and Codes Dell™PowerEdge™800SystemsInstallationandTroubleshootingGuide Front-Panel Indicator

Table 2-2. Front-Panel Indicators, Buttons, and Connectors Back-Panel Features and Indicators Figure2-2 shows the controls, indicators, and conn

SCSI Hard-Drive Indicator Codes If an optional SCSI RAID controller is installed in the system, two indicators on each of the hard-drive carriers

Back to Contents Page  Jumpers, Switches, and Connectors Dell™PowerEdge™800SystemsInstallationandTroubleshootingGuide Jumpers—A General E

Power Indicator Codes The power button on the front panel controls the power input to the system's power supplies. The power indicator can prov

System Messages System messages appear on the screen during system boot to notify you of a possible problem with the system. Table2-7 lists the sys

Message Causes Corrective Actions Amount of available memory limited to 256MB! OS Install Mode is enabled in the System Setup program. Disable OS Inst

during POST to terminate the memory test. No boot device available Faulty or missing diskette drive, optical drive, or hard drive.  Check the Integra

System Beep Codes If an error that cannot be reported on the screen occurs during POST, the system may emit a series of beeps that identifies the pr

Warning Messages A warning message alerts you to a possible problem and prompts you to respond before the system continues a task. For example, befo

Back to Contents Page  Finding Software Solutions Dell™PowerEdge™800SystemsInstallationandTroubleshootingGuide Before You Begin Troubl

Back to Contents Page  IRQ2 Interrupt controller 1 to enable IRQ8 through IRQ15 IRQ3 Available IRQ4 Serial port 1 (COM1 and COM3) IRQ5 Remote access

Back to Contents Page  Running the System Diagnostics Dell™PowerEdge™800SystemsInstallationandTroubleshootingGuide Using Server Administr

Click the testing option in the Main Menu window. Table4-1 provides a brief explanation of testing options. Table 4-1. SystemDiagnosticsTestingOp

Table A-1.SystemBoardJumperSettings System Board Connectors See FigureA-3 and TableA-2 for the location and description of the system boar

Back to Contents Page  Troubleshooting Your System Dell™PowerEdge™800SystemsInstallationandTroubleshootingGuide Safety First—For You and

 2. If the system is connected to a PDU or UPS, turn the PDU or UPS off and then on.  3. If the PDU or UPS is not receiving power, plug it into

Troubleshooting the Mouse  Problem l System message indicates a problem with the mouse. l Mouse is not functioning properly.  Action  1. Run th

 2. Swap the serial interface cable with a working cable, and turn on the system and the serial device. If the problem is resolved, replace the in

5. Run the printer's self-test.  6. If the self-test fails, the printer is malfunctioning (see "Getting Help"). Troubleshooting

 Removing the Cover To upgrade or troubleshoot the system, remove the system cover to gain access to internal components.   1. Turn off the syste

 2. Ensure that no tools or loose parts are left inside the system.  3. Fit the cover on the side of the system, and slide the cover backward.

4. Remove all memory modules installed in the system. See "Removing Memory Modules" in "Installing System Components."  5. Rem

Action  1. Re-enter the time and date through the System Setup program. See "Using the System Setup Program" in your User's Guide. 

1. Run the appropriate diagnostic test. See "Using Server Administrator Diagnostics" in "Running System Diagnostics."  2. Open

Table A-2.SystemBoardConnectors SCSI Backplane Connectors See FigureA-4 for the location and description of the connectors on the back of th

 7. Perform the following steps: a. Turn off the system and attached peripherals, and disconnect the system from its electrical outlet. b. Open

 5. Ensure that the diskette drive interface cable is securely connected to the diskette drive and the system board. To identify the connector on th

 4. Turn off the system and attached peripherals, and disconnect the system from the electrical outlet.  5. Ensure that the optical drive interf

Troubleshooting a Hot-Plug or Front-Access (Non-Hot-Plug) SCSI Hard Drive  Problem l Device driver error. l Hard drive not recognized by the syste

g. Stand the system upright. h. Install the bezel. See "Installing the Bezel."  11. Format and partition the hard drive. See the ope

16. Install the bezel. See "Installing the Bezel."  17. Reconnect the system to the electrical outlet, and turn on the system and attach

l Device driver error. l Damaged or improperly connected hard-drive cables.  Action   1. Run the appropriate online diagnostic test. See "

5. Ensure that the appropriate cables are firmly connected to their corresponding connectors on the controller card and SCSI backplane.  6. Close

 Problem l Error message indicates a processor problem.  Action   1. Run the appropriate online diagnostics test. See "Using Server Adminis

Back to Contents Page  Installing System Components Dell™PowerEdge™800SystemsInstallationandTroubleshootingGuide Cooling Shroud System

Disabling a Forgotten Password The system's software security features include a system password and a setup password, which are discussed in d

 Installing the Cooling Shroud  1. Ensure that no tools or loose parts are left inside the system.  2. Align the anchor tabs on the cooling sh

 6. Compress the two release tabs on the top of the fan assembly and lift the fan assembly away from the system. See Figure6-3. Figure 6-3. Rem

  1. Turn off the system, including any attached peripherals, and disconnect the system from the electrical outlet.  2. Remove the bezel. See &q

Power Supply  Removing the Power Supply   1. Turn off the system and attached peripherals, and disconnect the system from the electrical outlet.

 3. Install the cooling shroud. See "Installing the Cooling Shroud."  4. Connect the DC power cables to the following components: l

 5. Remove the cover. See "Removing the Cover" in "Troubleshooting Your System."  6. Remove the filler bracket from the expa

7. If you are removing the card permanently, install a metal filler bracket over the empty expansion slot opening and close the expansion-card latch.

Figure 6-8. Installing and Removing a Memory Module  8. Align the memory module's edge connector with the alignment key on the memory module

8. Install the cooling shroud. See "Installing the Cooling Shroud."  9. Install the cover. See "Replacing the Cover" in "

 7. Press down on the processor socket release lever, then pull the release lever upward to the fully open position. See Figure6-10.  8. Open

Back to Contents Page  I/O Connectors Dell™PowerEdge™800SystemsInstallationandTroubleshootingGuide Serial Connector Parallel Connector

4. Set the processor lightly in the socket and ensure that the processor is level in the socket. When the processor is positioned correctly, press it

See "Installing an Expansion Card" for information on installing the card.  6. Connect the cable from the RAC card to connector RAC_CONN o

 10. Install the bezel. See "Installing the Bezel" in "Troubleshooting Your System."  11. Reconnect the system to its elect

Back to Contents Page  Installing Drives Dell™PowerEdge™800SystemsInstallationandTroubleshootingGuide Connecting Drives Front-Panel Dr

Front-Panel Drive Inserts To help keep dust and dirt out of the system, a plastic insert in the bezel covers each empty external drive bay. Addition

 4. Reconnect the system to its electrical outlet and turn the system on, including any attached peripherals. Diskette Drive  Removing a Diske

5.25-Inch Drives An optical drive is standard in the first external drive bay. An additional IDE or SCSI tape backup device can be installed in th

 10. If a controller card was supplied with the drive, install the controller card in expansion slot 3, 4, or 5. See "Installing an Expansion

 17. Install the bezel. See "Installing the Bezel" in "Troubleshooting Your System."  18. Reconnect the system to its electr

7. Remove the hard-drive bay. See Figure7-5 and Figure7-6. a. Loosen the four screws that secure the drive bay to the system. b. Slide the har

Serial Connector Autoconfiguration The default designation of the integrated serial connector is COM1. When you add an expansion card containing a ser

Installing a Cabled Hard Drive  1. Unpack the drive (and controller card, if applicable), and prepare the drive for installation. For instructions,

Figure 7-9. Cabling Four SCSI Hard Drives to the SCSI Controller Card  6. Ensure that all cables are firmly connected and arranged so that they wi

 Removing a Front-Access SCSI Hard Drive (Non-Hot-Plug)  1. Turn off the system, including any attached peripherals, and disconnect the system fro

 4. Insert the hard-drive carrier into the drive bay. See Figure7-11.  5. Close the hard-drive carrier handle to lock it in place.  6. Insta

2. Open the hard-drive carrier handle. See Figure7-11.  3. Insert the hard-drive carrier into the drive bay. See Figure7-11.  4. Close the ha

 11. Connect the power cable connector P3 to the power connector on the SCSI backplane. See Figure7-13.  12. Connect the baseboard management

Back to Contents Page  Getting Help Dell™PowerEdge™800SystemsInstallationandTroubleshootingGuide Technical Assistance Dell Enterprise

support.jp.dell.com (Japan only) support.euro.dell.com (Europe only) l Electronic Quote Service [email protected] [email protected] (Asian/Pacific c

the system diagnostics.  4. Include any accessories that belong with the item(s) being returned (such as power cables, media such as CDs and diske

Country (City) International Access Code Country Code City Code Toll-Free Numbers Anguilla General Support toll-free:800-335-0031 Antigua and Barbuda

PS/2-Compatible Keyboard and Mouse Connectors The PS/2-compatible keyboard and mouse cables attach to 6-pin, miniature DIN connectors. FigureB-4 il

011 Customer Care (Home Sales/Small Business) toll-free:1-800-847-4096 Customer Care (med./large business, government) toll-free:1-800-326-9463 Tech

International Access Code: 990 Country Code: 358 City Code: 9 E-mail: http://support.euro.dell.com/fi/fi/emaildell/  Technical Support 0925331360

City Code: 1 Home User Customer Care 012044014 Small Business Customer Care 012044014 U.K. Customer Care (dial within U.K. only) 08709060010 Cor

Customer Care (Brussels, Belgium) 024819119 Fax (Brussels, Belgium) 024819299 Switchboard (Brussels, Belgium) 024819100 Macao Country Code: 8

Reception Desk Fax 5795998 Switchboard 5795999 Portugal International Access Code: 00 Country Code: 351   Website: support.euro.dell.com  E

International Access Code: 00 Country Code: 41 City Code: 22 E-mail: [email protected]  E-mail for French-speaking HSB and Corpor

Back to Contents Page  Dell Sales toll-free:1-800-289-3355 or toll-free:1-800-879-3355 Dell Outlet Store (Dell refurbished computers) toll-free:1-

Back to Contents Page Dell™PowerEdge™800SystemsInstallationandTroubleshootingGuide Notes, Notices, and Cautions Abbreviations and Acronyms

USB Connectors The system's USB connectors support USB-compliant peripherals such as keyboards, mice, and printers and may also support USB-com