Dell R320 Owner's Manual

Dell PowerEdge R320 SystemsOwner's ManualRegulatory Model: E18S SeriesRegulatory Type: E18S001

Item Indicator, Button, or ConnectorIcon Description6 LCD panel Displays system ID, status information, and system error messages. The LCD lights blue

1. screws (2)2. power supply cables to the system board (3)3. power supply cable to the hard-drive backplane4. standoffs (2)5. power distribution boar

WARNING: The heat sink is hot to touch for some time after the system has been powered down. Ensure that you do not touch the heat sink while removing

CAUTION: Take care not to damage the system identification button while placing the system board into the chassis.2. Hold the system board by its edge

4Troubleshooting Your SystemSafety First—For You And Your SystemCAUTION: Many repairs may only be done by a certified service technician. You should o

7. Power down all attached USB devices and disconnect them from the system.8. Restart the system and, if your keyboard is functioning, enter the Syste

Troubleshooting A Wet SystemCAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simp

– Cooling-fan assembly (if present)– Cooling fans– Processor(s) and heat sink(s)– Memory modules– Hard-drive carriers– Hard-drive backplane4. Ensure t

Troubleshooting Cooling ProblemsCAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and

8. Reseat the memory modules in their sockets.9. Close the system.10. Enter the System Setup and check the system memory setting.If the problem is not

NOTE: Certain SD cards have a physical write-protect switch on the card. If the write-protect switch is turned on then the SD card is not writeable.1.

Item Indicator, Button, or ConnectorIcon DescriptionWhen one of these buttons is pressed, the LCD panel on the front and the system status indicator o

Troubleshooting A Tape Backup UnitCAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting an

Troubleshooting A Storage ControllerCAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting

4. Ensure that each expansion card is firmly seated in its connector.5. Close the system.6. If the problem is not resolved, turn off the system and at

5Using System DiagnosticsIf you experience a problem with your system, run the system diagnostics before contacting Dell for technical assistance. The

The ePSA Pre-boot System Assessment window is displayed, listing all devices detected in the system. The diagnostics starts executing the tests on all

6Jumpers And ConnectorsSystem Board Jumper SettingsFor information on resetting the password jumper to disable a password, see Disabling A Forgotten P

System Board ConnectorsFigure 62. System Board Jumpers and ConnectorsItem Connector Description1 INT_STORAGE Integrated storage controller card connec

Item Connector Description15 PWR_CONN_1 Power connector16 Fan2 Cooling fan connector17 A1, A4, A2, A5, A3, A6 Memory module sockets18 BP_SIG Backplane

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7Technical SpecificationsProcessorProcessor type Intel Xeon processor E5-2400 and E5-2400 v2 product familyIntel Xeon processor E5-1410 and E5-1410 v2

Item Indicator, Button, or ConnectorIcon DescriptionNOTE: On ACPI-compliant operating systems, turning off the system using the power button causes th

DrivesNOTE: Four hard-drive systems support software RAID. For more information on software RAID, see the Dell PowerEdge RAID Controller (PERC) docume

VideoVideo type Integrated Matrox G200Video memory 16 MB sharedExpanded Operating TemperatureNOTE: When operating in the expanded temperature range, s

EnvironmentalTemperature Ranges (for altitude less than 950 m or 3117 ft)10 °C to 35 °C (50 °F to 95 °F) with no direct sunlight on the equipment.Humi

EnvironmentalConductive DustNOTE: Applies to data center and non-data center environments.Air must be free of conductive dust, zinc whiskers, or other

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8System MessagesLCD MessagesNOTE: Applicable only if your system has an LCD display.The LCD messages consist of brief text messages that refer to even

Error Code Message InformationAMP0302Message The system board <name> current is greater than the upper warning threshold.Details System board &l

Error Code Message InformationASR0003Message The watchdog timer power cycled the system.Details The operating system or an application failed to commu

Error Code Message InformationAction Review the technical specifications for supported processor types.CPU0010Message CPU <number> is throttled.

Error Code Message Information2. Turn off the system and remove input power for one minute. 3. Ensure the processor is seated correctly.4. Reapply

Figure 4. LCD Panel FeaturesItem Button Description1 Left Moves the cursor back in one-step increments.2 Select Selects the menu item highlighted by t

Error Code Message Information5. If the issue persists, see Getting Help.FAN0000Message Fan <number> RPM is less than the lower warning thresh

Error Code Message InformationAction Check if the cable is present, then reinstall or reconnect.MEM0000Message Persistent correctable memory errors de

Error Code Message InformationLCD Message Memory mirror lost on <location>. Power cycle system.Details The memory may not be seated correctly, m

Error Code Message InformationAction Cycle input power, update component drivers, if device is removable, reinstall the device.PCI1320Message A bus fa

Error Code Message InformationLCD Message Drive <number> removed from disk drive bay <bay>. Check drive.Details The controller detected th

Error Code Message InformationPSU0006Message Power supply <number> type mismatch.LCD Message Power supply <number> is incorrectly configur

Error Code Message InformationPSU0034Message An under voltage fault detected on power supply <number>.LCD Message An under voltage fault detecte

Error Code Message InformationPSU1201Message Power supply redundancy is lost.Details The power supply tries to operate in a degraded state. System Per

Error Code Message InformationDetails An error was reported during a SD card read or write.Action Reseat the flash media. If the problem persists, see

Error Code Message InformationSEC0031Message The chassis is open while the power is on.LCD Message Intrusion detected. Check chassis cover.Details The

Option DescriptionSelect Simple to display LCD error messages in a simplified user-friendly description. See System Error Messages for a list of messa

Error Code Message InformationAction Re-configure system to the minimum supported configuration. If issues persists, contact support.TMP0118Message Th

Error Code Message InformationAction1. Review system logs for power supply exceptions.2. Re-configure the system to minimum configuration, inspect and

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9Getting HelpContacting DellNOTE: If you do not have an active Internet connection, you can find contact information on your purchase invoice, packing

Hard-drive indicatorCondition Corrective ActionThe indicator lights green to indicate hard-drive activity..None required.Electrical indicatorCondition

PCIe indicatorCondition Corrective ActionThe indicator blinks amber if a PCIe card experiences an error.Restart the system. Update any required driver

Drive-Status Indicator Pattern (RAID Only)ConditionBlinks green three seconds, amber three seconds, and off six secondsRebuild abortedBack-Panel Featu

Item Indicator, Button, or ConnectorIcon Description10 System identification button The identification buttons on the front and back panels can be use

Indicator Indicator CodeLink indicator is amberThe NIC is connected to a valid network at less than its maximum port speed.Activity indicator is blink

Notes, Cautions, and WarningsNOTE: A NOTE indicates important information that helps you make better use of your computer.CAUTION: A CAUTION indicates

Power Indicator PatternConditionReplace the power supply that has the flashing indicator with a power supply that matches the capacity of the other in

2Using The System Setup And Boot ManagerSystem Setup enables you to manage your system hardware and specify BIOS-level options.The following keystroke

• UEFI boot mode is an enhanced 64-bit boot interface based on Unified Extensible Firmware Interface (UEFI) specifications that overlays the system BI

System Setup OptionsSystem Setup Main ScreenNOTE: Press <Alt><F> to reset the BIOS or UEFI settings to their default settings.Menu Item De

Menu Item DescriptionSystem BIOS Version Displays the BIOS version installed on the system.System Service Tag Displays the system Service Tag.System M

Menu Item DescriptionNOTE: The QPI speed option displays only when both the processors are installed.Alternate RTID (Requestor Transaction ID) Setting

SATA Settings ScreenMenu Item DescriptionEmbedded SATA Allows the embedded SATA to be set to Off, ATA, AHCI, or RAID mode. By default, Embedded SATA i

Integrated Devices ScreenMenu Item DescriptionIntegrated RAID ControllerAllows you to enable or disable the integrated RAID controller. By default, th

Serial Communications ScreenMenu Item DescriptionSerial Communication Allows you to select serial communication devices (Serial Device 1 and Serial De

Menu Item DescriptionC States Allows you to enable or disable the processor to operate in all available power states. By default, the C States option

Contents1 About Your System...9Fron

Menu Item DescriptionIntel TXT Allows you enable or disable Intel Trusted Execution Technology. To enable Intel TXT, Virtualization Technology must be

System password This is the password that you must enter before you can boot your system.Setup password This is the password that you must enter to ac

Deleting Or Changing An Existing Setup PasswordEnsure that the Password jumper is set to enabled and the Password Status is Unlocked before attempting

• If System Password is not Enabled and is not locked through the Password Status option, you can assign a system password.• You cannot disable or cha

Boot Manager ScreenMenu Item DescriptionContinue Normal BootThe system attempts to boot to devices starting with the first item in the boot order. If

Entering The iDRAC Settings Utility1. Turn on or restart the managed system.2. Press <F2> during Power-on Self-test (POST).3. In the System Setu

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3Installing System ComponentsRecommended ToolsYou may need the following items to perform the procedures in this section:• Key to the system keylock•

Removing The Front Bezel1. Unlock the keylock at the left end of the bezel.2. Lift the release latch next to the keylock.3. Rotate the left end of the

Figure 11. Opening and Closing the System1. system cover2. latch3. latch release lockClosing The System1. Lift the latch on the cover.2. Place the cov

Boot Manager Screen...

Figure 12. Inside the System—With Redundant Power Supplies1. power distribution board shroud2. cooling shroud3. power supplies (2)4. integrated storag

Figure 13. Inside the System—With a Non-Redundant Power Supply1. cooling shroud2. power supply3. integrated storage controller card4. expansion-card r

CAUTION: Never operate your system without the cooling shroud. The system may get overheated, which may result in loss of performance.1. Turn off the

When firmly seated, the memory socket numbers marked on the cooling shroud align with the respective memory sockets.3. Close the system.4. Reconnect t

Figure 15. Memory Socket LocationsMemory channels are organized as follows:channel 1: memory sockets A1 and A4channel 2: memory sockets A2 and A5chann

DIMM Type DIMMs Populated/ChannelOperating Frequency (in MT/s) Maximum DIMM Rank/Channel1.5 V 1.35 V21600, 1333, 1066, and 8001066 and 8001333, 1066,

Memory SparingNOTE: To use memory sparing, this feature must be enabled in the System Setup.In this mode, one rank per channel is reserved as a spare.

System Capacity (in GB)DIMM Size (in GB) Number of DIMMs DIMM Rank, Organization, and FrequencyDIMM Slot Population2R, x4, 1600 MT/s48 16 3 2R, x4, 13

1. memory module2. memory-module socket ejectors (2)3. memory-module socket6. If a memory module or a memory-module blank is installed in the socket,

NOTE: Retain removed memory-module blank(s) for future use.6. Align the memory-module's edge connector with the alignment key of the memory-modul

Installing The Optical Drive In Cabled Hard-Drive Systems...61Cooling Fans..

Four hard-drive systemsUp to four 3.5 inch cabled hard drives, orUp to four 3.5 inch hot-swappable SAS, SATA, or Nearline SAS hard drives, orUp to fou

Installing A 2.5 Inch Hard-Drive Blank1. If installed, remove the front bezel.2. Insert the hard-drive blank into the hard-drive slot until the releas

3. Slide the hard-drive carrier out until it is free of the hard-drive slot.CAUTION: To maintain proper system cooling, all empty hard-drive slots mus

4. Insert the hard-drive carrier into the hard-drive slot until the carrier connects with the backplane.5. Close the hard-drive carrier handle to lock

Installing A Cabled Hard DriveCAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and si

Figure 23. Removing and Installing a 2.5 Inch Hard Drive Into a 3.5 Inch Hard-Drive Adapter1. screws (2)2. 3.5 inch hard-drive adapter3. 2.5 inch hard

Figure 24. Removing and Installing a Hot-Swap Hard Drive Into a Hard-Drive Carrier1. hard-drive carrier2. screws (4)3. hard drive4. screw holes (4)56

Figure 25. Removing and Installing a Hard-Drive Adapter With a 2.5 Inch Hot-Swap Hard Drive Into a 3.5 Inch Hard-Drive Carrier1. hard-drive carrier2.

Figure 26. Removing and Installing a Cabled Hard Drive Into a Hard-Drive Carrier1. screws (4)2. hard drive3. screw holes (4)4. hard-drive carrierInsta

Optical Drive (Optional)Removing The Optical Drive In Hot-Swappable Hard-Drive SystemsCAUTION: Many repairs may only be done by a certified service te

Control Panel Assembly...

Installing The Optical Drive In Hot-Swappable Hard-Drive SystemsCAUTION: Many repairs may only be done by a certified service technician. You should o

Figure 28. Removing and Installing the Optical Drive (Cabled Hard-Drive Systems)1. data cable2. power cable3. optical drive4. release latch5. metal st

3. Open the system.4. Align the two notches on the metal standoffs with the slots on the side of the optical drive.5. Slide the optical drive into the

Figure 29. Removing and Installing a Cooling Fan1. cooling fan2. power cable connector3. cooling-fan bracketInstalling A Cooling FanCAUTION: Many repa

Internal USB Memory Key (Optional)An optional USB memory key installed inside your system can be used as a boot device, security key, or mass storage

Expansion Card Installation GuidelinesYour system supports two PCI Express expansion cards.The following PCI Express Generation 2 and 3 expansion card

Removing An Expansion CardCAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple

Figure 32. Removing and Installing the Expansion Card in Riser 21. expansion-card riser 22. expansion-card riser touch points3. expansion-card latch4.

9. Slide the expansion-card holder by pressing on the tab, to support the expansion card on riser 2.10. Slide the expansion-card latch into position.1

Figure 34. Removing and Installing the Expansion-Card Riser 21. chassis intrusion switch2. expansion-card riser touch points (2)3. expansion-card rise

5 Using System Diagnostics...113Dell Online Diagnost

iDRAC Ports Card (Optional)The iDRAC Ports card supports:• one 1GbE Ethernet port• SD vFlash cardRemoving The iDRAC Ports CardCAUTION: Many repairs ma

1. expansion-card latch2. expansion-card riser touch points (2)3. expansion-card riser 14. iDRAC Ports card connector5. SD card slot6. RJ-45 Ethernet

Figure 36. Replacing the SD vFlash Card1. SD vFlash card2. SD vFlash card slot3. To install the SD vFlash card, with the label side facing up, insert

Figure 37. Removing and Installing the Internal Dual SD Module1. blue pull tab2. SD card 13. SD card 24. dual SD module5. connector on the system boar

Internal SD CardRemoving An Internal SD CardCAUTION: Many repairs may only be done by a certified service technician. You should only perform troubles

Removing The Integrated Storage Controller CardCAUTION: Many repairs may only be done by a certified service technician. You should only perform troub

1. touch-points (2)2. storage controller card3. storage-controller card holder4. release levers (2)5. storage-controller card connectorInstalling The

Figure 39. Removing and Installing the Processor Heat Sink1. retention sockets (4)2. heat sink3. retention screws (4)CAUTION: The processor is held in

Figure 40. Removing and Installing a Processor1. processor2. processor shield3. notches in processor (2)NOTE: After removing the processor, place it i

4. Remove the cooling shroud.WARNING: The heat sink and processor are hot to the touch for some time after the system has been powered down. Allow the

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When the Hot Spare feature is enabled, a redundant power supply is switched to a sleep state. The active power supply supports 100% of the load, thus

Installing A Redundant Power Supply1. Verify that both power supplies are the same type and have the same maximum output power.NOTE: The maximum outpu

Figure 42. Removing and Installing a Non-Redundant Power Supply1. power supply2. screw3. 24-pin power cable4. 8-pin power cable5. standoff6. SATA powe

Removing The Power Supply BlankCAUTION: To ensure proper system cooling, the power supply blank must be installed in the second power supply bay in a

CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in

• Four hard-drive backplane• Eight hard-drive backplaneRemoving The Hard-Drive BackplaneCAUTION: Many repairs may only be done by a certified service

Figure 47. Removing and Installing the Four Hard-Drive Backplane1. release tabs (2)2. hard-drive backplane3. guide pins (2)4. chassis hooks (4)86

Figure 48. Cabling Diagram—Four Hard-Drive Backplane1. system board2. hard-drive backplane3. SAS cable connector4. cable routing guide5. signal cable

Figure 50. Rear View of the Eight Hard-Drive Backplane1. SAS B connector2. SAS A connector3. backplane power connector4. backplane signal connectorFig

Figure 52. Cabling Diagram—Eight Hard-Drive Backplane1. system board2. hard-drive backplane3. SAS B cable connector4. SAS A cable connector5. power ca

1About Your SystemFront-Panel Features And IndicatorsFigure 1. Front-Panel Features and Indicators—Four 3.5 Inch Hard-Drive SystemItem Indicator, Butt

Removing The Control PanelCAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple

Figure 54. Removing and Installing the Control Panel—Eight Hard Drive System1. control panel2. notches (4)3. LCD connector cable4. screw5. locking tab

NOTE: For an eight 2.5 inch hard drive system, tighten the screw to secure the control panel to the bottom of the chassis.3. Close the system.4. Recon

Figure 55. Removing and Installing the Control-Panel Module—3.5 Inch Cabled Hard Drive System1. control-panel module2. control-panel module screws (2)

Figure 56. Removing and Installing the Control-Panel Module—3.5 Inch Hot-Pluggable Hard Drive System1. control-panel module2. screws (2)3. control-pan

Figure 57. Removing and Installing the Control-Panel Module—2.5 Inch Hard Drive System1. control-panel module2. screws (2)3. control-panel module conn

VGA ModuleNOTE: Only the 8-hard drive system has a VGA module on the front panel.Removing The VGA ModuleCAUTION: Many repairs may only be done by a ce

5. screw (bottom) 6. VGA moduleInstalling The VGA ModuleNOTE: This procedure applies only to the 8-hard drive system.CAUTION: Many repairs may only be

Figure 59. Removing and Installing the PDB Shroud1. cooling-fan bracket2. PDB shroud tabs (2)3. PDB shroud4. arrow marked on the PDB shroudInstalling

Power Distribution BoardRemoving The Power Distribution BoardCAUTION: Many repairs may only be done by a certified service technician. You should only