Dell 8 Pro User Manual download pdf (Page 27)

Troubleshooting | 27

Troubleshooting

Battery problem

Problems

Possible causes Possible solutions

Battery does not

charge

1 Check the cable,

connectors, and Dell

power adapter to ensure

proper connectivity.

2 Verify that the wall

outlet is functioning

by connecting another

device.

The tablet's

temperature is below

0°C (32°F) or higher

than 35°C (95°F).

Charge the battery in an

ambient temperature

between 0°C to 35°C

(32°Fto 95°F).

The battery or power

adapter is damaged.

Contact Dell’s support

service.

Go to dell.com/support.

Battery does not

charge when the

battery charge is at

95% to 99%

The battery is in

maintenance mode to

prolong battery life.

• Let the battery drain until

the battery charge drops

below 95%.

• Restart the tablet. See

“TurningOffYourTablet”

and

“TurningOnYourTablet”.

Battery drains quickly

even when the tablet is

in standby mode

If the tablet is not in

the range of a network

it can connect to, the

tablet continues to

send out signals to

locate a base station

and drains the battery.

• Temporarily turn off the

tablet.

• Move the tablet in range of

a network it can connect

to or temporarily turn off

the wireless connection on

your tablet.

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