Dell 8 Pro User Manual download pdf (Page 24)

24 | Troubleshooting

System problem

Problems Possible causes Possible solutions

Tablet does not turn on The battery is

completely discharged.

1 Charge the tablet for

at least 4 hours.

2 Press and hold the

Power button for 2

seconds.

Tablet does not turn off Press and hold the Power

button for 10 seconds

to perform a hard shut

down.

Tablet locks up Press and hold the Power

button for 10 seconds

to perform a hard shut

down.

Tablet is not responding

or behaving unexpectedly

1 Reboot the tablet.

See Turning Off Your

Tablet and Turning On

Your Tablet.

2 Refresh the tablet. See

Reset your tablet.

3 Contact Dell’s support

service. See

dell.com/support.

Tablet cannot boot into

Windows

Contact Dell’s support

service. See

dell.com/support.

Software or feature is not

working as expected

Software updates may

have been downloaded

in the background.

Restart your tablet by

swiping-in from the right

edge of the display to

access Charms and touch

Settings→ Power→

Restart to restart the tablet.

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Dell 8 Pro User Manual Page 24

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