Dell Dimension 3000 User Manual Page 36
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- Table of contents
- TROUBLESHOOTING
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36 Advanced Troubleshooting
Dell Diagnostics
CAUTION: Before you begin any of the procedures in this section, follow the safety instructions located in the
Product Information Guide.
If you experience a problem with your computer, perform the checks in "Solving Problems" on page 17 and
run the Dell Diagnostics before you contact Dell for technical assistance.
NOTICE: The Dell Diagnostics works only on Dell™ computers.
1
Turn on (or restart) your computer.
2
When the DELL™ logo appears, press <F12> immediately.
If you wait too long and the operating system logo appears, continue to wait until you see the
Microsoft
®
Windows
®
desktop. Then shut down your computer (see page 45) and try again.
3
When the boot device list appears, highlight
Boot to Utility Partition
and press <Enter>.
4
When the Dell Diagnostics
Main Menu
appears, select the test you want to run (see page 36).
Dell Diagnostics Main Menu
1
After the Dell Diagnostics loads and the
Main
Menu
screen appears, click the button for the option
you want.
The computer is in a normal operating
condition after POST.
None.
Option Function
Express Test Performs a quick test of devices. This test typically takes 10 to
20 minutes and requires no interaction on your part. Run
Express Test first to increase the possibility of tracing the
problem quickly.
Extended Test Performs a thorough check of devices. This test typically takes
an hour or more and requires you to answer questions
periodically.
Light Pattern Problem Description Suggested Resolution
= yellow
= green
= off
ABCD
- Owner’s Manual 1
- Notes, Notices, and Cautions 2
- Abbreviations and Acronyms 2
- Contents 3
- 3 Advanced Troubleshooting 4
- 5 Appendix 6
- Finding Information 7
- 8 Finding Information 8
- Setting Up a Printer 9
- Connecting a Parallel Printer 10
- Connecting to the Internet 12
- Copying CDs and DVDs 14
- Helpful Tips 15
- Hyper-Threading 16
- Solving Problems 17
- CD and DVD drive problems 18
- Hard drive problems 19
- Error Messages 20
- IEEE 1394 Device Problems 21
- Keyboard Problems 22
- Lockups and Software Problems 22
- A program stops responding 23
- A program crashes repeatedly 23
- A solid blue screen appears 23
- Memory Problems 24
- Mouse Problems 25
- Network Problems 26
- Power Problems 26
- Printer Problems 27
- Scanner Problems 28
- Sound and Speaker Problems 29
- Video and Monitor Problems 30
- 32 Solving Problems 32
- Advanced Troubleshooting 33
- Dell Diagnostics 36
- What Is a Driver? 38
- Identifying Drivers 38
- Reinstalling Drivers 38
- Manually Reinstalling Drivers 39
- Using Microsoft 40
- Windows XP System Restore 40
- Enabling System Restore 41
- Removing Dell PC Restore 42
- Using the Operating System CD 43
- Removing and Installing Parts 45
- Front View 47
- Back View 48
- Removing the Computer Cover 50
- Inside View of Your Computer 52
- System Board Components 53
- DDR Memory Overview 54
- Installing Memory 55
- PCI Cards 57
- Removing a PCI Card 59
- Front Panel 60
- Reattaching the Front Panel 62
- Connecting Drive Cables 63
- Hard Drive 64
- Installing a Hard Drive 66
- Floppy Drive 67
- Installing a Floppy Drive 68
- CD/DVD Drive 69
- Removing a CD/DVD Drive 70
- Installing a CD/DVD Drive 71
- Replacing the Computer Cover 75
- Appendix 77
- 78 Appendix 78
- System Setup 80
- Entering System Setup 81
- System Setup Options 82
- 84 Appendix 84
- Power Management 84
- Maintenance 84
- POST Behavior 84
- Boot Sequence 85
- Clearing Forgotten Passwords 86
- Appendix 87 87
- FCC Notices (U.S. Only) 88
- Contacting Dell 89
- 90 Appendix 90
- 92 Appendix 92
- 94 Appendix 94
- 96 Appendix 96
- 98 Appendix 98
- 100 Appendix 100
- 102 Appendix 102
- 104 Appendix 104
- 106 Appendix 106
- Index 107 107
- 108 Index 108
- Index 109 109
- 110 Index 110
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