Dell XPS/Dimension XPS Gen 5 User Manual Page 46
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- Table of contents
- TROUBLESHOOTING
- BOOKMARKS
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46 Solving Problems
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Other software problems
Memory Problems
CAUTION: Before you begin any of the procedures in this section, follow the safety instructions
located in the Product Information Guide.
CHECK THE SOFTWARE DOCUMENTATION OR CONTACT THE SOFTWARE MANUFACTURER FOR
TROUBLESHOOTING INFORMATION —
• Ensure that the program is compatible with the operating system installed on your computer.
• Ensure that your computer meets the minimum hardware requirements needed to run the software. See
the software documentation for information.
• Ensure that the program is installed and configured properly.
• Verify that the device drivers do not conflict with the program.
• If necessary, uninstall and then reinstall the program.
BACK UP YOUR FILES IMMEDIATELY
USE A VIRUS-SCANNING PROGRAM TO CHECK THE HARD DRIVE, FLOPPY DISKS, OR CDS
SAVE AND CLOSE ANY OPEN FILES OR PROGRAMS AND SHUT DOWN YOUR COMPUTER THROUGH THE
S
TART MENU
IF YOU RECEIVE AN INSUFFICIENT MEMORY MESSAGE —
• Save and close any open files and exit any open programs you are not using to see if that resolves the
problem.
• See the software documentation for minimum memory requirements. If necessary, install additional
memory (see page 123).
• Reseat the memory modules (see page 78) to ensure that your computer is successfully communicating
with the memory.
• Run the Dell Diagnostics (see page 58).
D8659bk0.book Page 46 Thursday, March 10, 2005 10:18 AM
- Dell™ Dimension™ XPS 1
- Notes, Notices, and Cautions 2
- Contents 3
- 2 Optimizing Performance 4
- 3 Solving Problems 4
- 4 Advanced Troubleshooting 5
- 6 Contents 6
- 6 Appendix 7
- 8 Contents 8
- Finding Information 9
- 10 Finding Information 10
- 12 Finding Information 12
- NOTE: The color of your 12
- Opening the Drive Door 13
- Connecting Two Monitors 16
- Connecting a TV 17
- About Serial ATA Drives 18
- About Your RAID Configuration 18
- RAID Level 0 Configuration 19
- RAID Level 1 Configuration 19
- RAID Option ROM Utility 21
- Deleting a RAID Volume 22
- Application Accelerator 23
- Creating a Spare Hard Drive 26
- Playing CDs and Movies 27
- Adjusting the Volume 29
- Adjusting the Picture 29
- Copying CDs and DVDs 30
- Helpful Tips 31
- Network Setup Wizard 32
- Hibernate Mode 33
- Power Options Properties 33
- Advanced Tab 34
- Hibernate Tab 34
- Optimizing Performance 37
- PCI Express Cards 38
- Solving Problems 39
- CD and DVD drive problems 40
- Hard drive problems 41
- Error Messages 42
- IEEE 1394 Device Problems 43
- Keyboard Problems 44
- Lockups and Software Problems 44
- A program stops responding 45
- A program crashes repeatedly 45
- A solid blue screen appears 45
- Memory Problems 46
- Mouse Problems 47
- Network Problems 48
- Power Problems 48
- Printer Problems 49
- Scanner Problems 50
- Sound and Speaker Problems 51
- Video and Monitor Problems 52
- 54 Solving Problems 54
- Advanced Troubleshooting 55
- 56 Advanced Troubleshooting 56
- Dell Diagnostics 58
- Dell Diagnostics Main Menu 59
- What Is a Driver? 60
- Identifying Drivers 60
- Reinstalling Drivers 61
- Using Microsoft 62
- Windows 62
- XP System Restore 62
- Creating a Restore Point 63
- Reinstalling Microsoft 64
- Reinstalling Windows XP 65
- Advanced Troubleshooting 67 67
- 68 Advanced Troubleshooting 68
- Front View 71
- Front View (Doors Open) 72
- Back View 73
- Opening the Computer Cover 75
- Inside View of Your Computer 76
- System Board Components 77
- DDR2 Memory Overview 78
- Installing Memory 79
- Removing Memory 81
- PCI Cards 82
- Removing a PCI Card 84
- Installing a PCI Express Card 86
- Serial Port Adapters 89
- Connecting Drive Cables 92
- Drive Interface Connectors 93
- Power Cable Connector 93
- Hard Drive 94
- Installing a Hard Drive 95
- Adding a Second Hard Drive 98
- Removing a Floppy Drive 100
- Installing a Floppy Drive 101
- Media Card Reader 103
- CD/DVD Drive 105
- Removing a CD/DVD Drive 106
- Installing a CD/DVD Drive 107
- Processor Airflow Shroud 109
- Processor 110
- Remove the heat sink: 111
- Installing the Processor 113
- Front Panel 115
- Removing the Front Panel 116
- Replacing the Front Panel 116
- Drive Door 117
- Replacing the Drive Door 118
- Replacing the Battery 120
- Closing the Computer Cover 121
- Removing and Installing Parts 122
- Appendix 123
- 124 Appendix 124
- 126 Appendix 126
- System Setup 127
- Entering System Setup 128
- System Setup Options 129
- 130 Appendix 130
- Power Management 131
- Boot Sequence 132
- Appendix 133 133
- F2 = Setup, F12 = Boot Menu 133
- Clearing Forgotten Passwords 134
- Clearing CMOS Settings 135
- Cleaning Your Computer 135
- Floppy Drive 136
- CDs and DVDs 136
- FCC Notices (U.S. Only) 137
- Contacting Dell 139
- 140 Appendix 140
- 142 Appendix 142
- 144 Appendix 144
- 146 Appendix 146
- 148 Appendix 148
- 150 Appendix 150
- 152 Appendix 152
- 154 Appendix 154
- 156 Appendix 156
- Index 157 157
- 158 Index 158
- Index 159 159
- 160 Index 160
- Index 161 161
- 162 Index 162
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