Dell Latitude C800 User Manual download pdf (Page 104)

"Total Satisfaction" Return Policy (U.S. and Canada Only)

If you are an end-user customer who bought new products directly from a Dell company, you may return them to Dell within 30 days of the date of

invoice for a refund or credit of the product purchase price. If you are an end-user customer who bought reconditioned or refurbished products from

a Dell company, you may return them to Dell within 21 days of the date of invoice for a refund or credit of the product purchase price. In either case,

the refund or credit will not include any shipping and handling charges shown on your invoice. If you are an organization that bought the products

under a written agreement with Dell, the agreement may contain different terms for the return of products than specified by this policy.

To return products, you must contact Dell Customer Service to receive a Credit Return Authorization Number. Refer to "Contacting Dell" in your

Installation and Troubleshooting Guide to find the appropriate contact information for obtaining customer assistance. To expedite the processing

of your refund or credit, Dell expects you to return the products to Dell in their original packaging within five days of the date that Dell issues the

Credit Return Authorization Number. You must also prepay shipping charges and insure the shipment or accept the risk of loss or damage during

shipment. You may return software for refund or credit only if the sealed package containing the diskette(s) or CD(s) is unopened. Returned

products must be in as-new condition, and all of the manuals, diskette(s), CD(s), power cables, and other items included with a product must be

returned with it. For customers who want to return, for refund or credit only, either applications software or an operating system that has been

installed by Dell, the whole system must be returned, along with any media and documentation that may have been included in the original

shipment.

This "Total Satisfaction" Return Policy does not apply to DellWare products, which may be returned under DellWare's then-current return policy. In

addition, reconditioned parts purchased through Dell Spare Parts Sales in Canada are nonreturnable.

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Dell Latitude C800 User Manual Page 104

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