Dell PP31L User Manual download pdf (Page 43)

Troubleshooting 43

HARD-DISK DRIVE READ FAILURE — The hard drive may be defective. Shut

down the computer, remove the hard drive, and boot the computer from a

CD. Then, shut down the computer, reinstall the hard drive, and restart the

computer. If the problem persists, try another drive. Run the Hard Disk Drive

tests in the Dell Diagnostics (see "Pre-Boot Self Assessment (PSA)

Diagnostics and Dell 32 Bit Diagnostics" on page 35).

INSERT BOOTABLE MEDIA — The operating system is trying to boot to

nonbootable media, such as a CD. Insert bootable media.

INVALID CONFIGURATION INFORMATION-PLEASE RUN SYSTEM SETUP

ROGRAM — The system configuration information does not match the

hardware configuration. The message is most likely to occur after a memory

module is installed. Correct the appropriate options in the system setup program.

KEYBOARD CLOCK LINE FAILURE — For external keyboards, check the cable

connection. Run the Keyboard Controller test in the Dell Diagnostics (see

"Pre-Boot Self Assessment (PSA) Diagnostics and Dell 32 Bit Diagnostics" on

page 35).

KEYBOARD CONTROLLER FAILURE — For external keyboards, check the cable

connection. Restart the computer, and avoid touching the keyboard or the

mouse during the boot routine. Run the Keyboard Controller test in the Dell

Diagnostics (see "Pre-Boot Self Assessment (PSA) Diagnostics and Dell 32 Bit

Diagnostics" on page 35).

KEYBOARD DATA LINE FAILURE — For external keyboards, check the cable

connection. Run the Keyboard Controller test in the Dell Diagnostics (see

"Pre-Boot Self Assessment (PSA) Diagnostics and Dell 32 Bit Diagnostics" on

page 35).

KEYBOARD STUCK KEY FAILURE — For external keyboards or keypads, check the

cable connection. Restart the computer, and avoid touching the keyboard or

keys during the boot routine. Run the Stuck Key test in the Dell Diagnostics

(see "Pre-Boot Self Assessment (PSA) Diagnostics and Dell 32 Bit

Diagnostics" on page 35).

LICENSED CONTENT IS NOT ACCESSIBLE IN MEDIADIRECT — Dell MediaDirect™

cannot verify the Digital Rights Management (DRM) restrictions on the file,

so the file cannot be played.

MEMORY ADDRESS LINE FAILURE AT ADDRESS, READ VALUE EXPECTING VALUE —

A memory module may be faulty or improperly seated. Reinstall the memory

modules and, if necessary, replace them.

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Dell PP31L User Manual Page 43