Dell PP31L User Manual download pdf (Page 56)

56 Getting Help

Returning Items for Warranty Repair or Credit

Prepare all items being returned, whether for repair or credit, as follows:

Call Dell to obtain a Return Material Authorization Number, and write it

clearly and prominently on the outside of the box.

For the telephone number to call for your region, see "Contacting Dell" on

page 58.

Include a copy of the invoice and a letter describing the reason for the return.

Include a copy of the Diagnostics Checklist (see "Diagnostics Checklist" on

page 57), indicating the tests that you have run and any error messages

reported by the Dell Diagnostics (see "Pre-Boot Self Assessment (PSA)

Diagnostics and Dell 32 Bit Diagnostics" on page 35).

Include any accessories that belong with the item(s) being returned (power

cables, software floppy disks, guides, and so on) if the return is for credit.

Pack the equipment to be returned in the original (or equivalent)

packing materials.

You are responsible for paying shipping expenses. You are also responsible for

insuring any product returned, and you assume the risk of loss during

shipment to Dell. Collect On Delivery (C.O.D.) packages are not accepted.

Returns that are missing any of the preceding requirements will be refused at

Dell’s receiving dock and returned to you.

Before You Call

NOTE: Have your Express Service Code ready when you call. The code helps Dell’s

automated-support telephone system direct your call more efficiently. You may also

be asked for your Service Tag (located on the back or bottom of your computer).

Remember to fill out the Diagnostics Checklist (see "Diagnostics Checklist"

on page 57). If possible, turn on your computer before you call Dell for

assistance and call from a telephone at or near the computer. You may be

asked to type some commands at the keyboard, relay detailed information

during operations, or try other troubleshooting steps possible only at the

computer itself. Ensure that the computer documentation is available.

CAUTION: Before working inside your computer, follow the safety instructions in

the safety information that shipped with your computer.

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Dell PP31L User Manual Page 56