Dell E2014T User's Guide download pdf (Page 42)

42  Troubleshooting



Touchscreen Problems

Specific

Symptoms

Touch report

error

What You

Experience

Touch function

miss alignment

or no touch

function

Possible Solutions

• Use the Dell provided USB cable to connect

your computer.

• Make sure the power cable has a ground pin.

• Unplug and replug the power cable from the

power adapter to allow auto-recalibration of

the touch module.

• Make sure computer support USB 2.0 or later.

• If the display cannot be detected by the

computer, power o/on the monitor or

unplug and replug the USB cable.

• Wipe softly to clean the dust on the six sensor

lens with soft and clean cloth when touch

function miss alignment or no touch function.

Touch screen

non-responsive

in power-save

mode

Cannot wake

up monitor

and computer

by using touch

in power-save

mode

1. Access Device Manager, expand HID

Interface Device under Human Device.

2. Right click HID- compliant device, click

Properties and select the check-box to allow

the device to wake the computer.

Cursor does

1. Open Control Panel, open Hardware and

Windows 7 and

Sound, and then open Tablet PC Settings.

not accurately

follow your

Windows 8

2. Select Calibration.

finger when

Calibration

you touch the

3. Follow the instructions to recalibrate your

screen

NOTE: When the monitor is in Sleep mode, move the mouse, press any key on

the keyboard, or double-tap firmly on the screen to wake up the monitor.

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Dell E2014T User's Guide Page 42

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