Dell OpenManage Essentials Version 1.0 White Paper download pdf (Page 16)

Dell KACE and OpenManage Essentials

 Date and Time ($d and $t)—The date and time of the alert event.

 Severity ($sev)—The severity of the event (Normal, Warning, Critical, Unknown).

 Alert Category Name ($ct) – The category of the alert. Several default values are preconfigured

and more may be configured within OME.

 Alert Source Name ($st)—The source of the alert.

 Package Name ($pkn)—The package associated with the alert event.

 Enterprise OID ($e)—The object identifier for the type of managed object that generated the

trap.

 Specific Trap OID ($sp)—The specific trap code identifier for the generated trap.

 Generic Trap OID ($g)—One of a number of generic trap types as generated from SNMP.

 Message—($m)—The message of the alert identifying details of the identified issue.

These attributes are assigned to fields in the K1000 service desk ticket by mapping them to the

appropriate receiving field in the K1000 service desk. The receiving field is identified by using a @ sign

and the name or label of the field in the service desk ticket configuration. For example, to map the

Asset Tag to a custom field in the service desk ticket, the mapping may appear as:

 @custom_n=$at (where „n‟ is the custom field in the ticket being used

for asset tag)

 @asset_tag=$at (where asset_tag is the label assigned to the custom_n

field used for asset tag)

When the ticket is created within the K1000 service desk, the category of the alert is available to

manage routing of the ticket to the right team for resolution, and all of the controls necessary for

managing ownership assignment, approvals, and other tracking are available. When the Kagent is

present on the machine, its entry in the K1000 inventory is directly accessible from the ticket by

clicking on the ―Machine‖ link in the ticket. If the device in the ticket does not have the Kagent

installed on it, it may still be referenced using the ―Asset‖ link provided the asset information has been

loaded into the K1000.

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Dell OpenManage Essentials Version 1.0 White Paper Page 16