Dell OpenManage Essentials Version 1.0 White Paper download pdf (Page 26)

Dell KACE and OpenManage Essentials

5. In the e-mail configuration screen, provide the recipients of this e-mail and sender in To: and

From: address fields.

NOTE: Make sure the To e-mail address in OME matches the e-mail address in KACE Service

Desk configuration.

NOTE: Verify that the e-mail address in the From field in OME (user sending the ticket into the

K1000 service queue) matches exactly the e-mail address defined for that user in the KACE

appliance.

NOTE: Separate each recipient or distribution list with a semi-colon.

6. Provide a Subject.

7. In the Message field, create a map of the KACE service desk and OME pre-defined alert

substitution parameters. For each of the supported parameters the e-mail alert action fetches

alert data and assigns it to the corresponding parameters on the KACE service desk trouble

ticket.

8. Refer to the KACE K1000 Service Desk Administrator Guide for more information on customizing

service desk tickets.

Example:

@machine=$n

@custom_1=$st

@create_date=$d $t

@priority=$sev

@category=$cn

NOTE: Parameters prefixed with ―@‖ are defined in the KACE service desk.

NOTE: Parameters prefixed with ―@‖ must be defined first in the message section of the Alert

Email Action wizard and each parameter has to be in a new line.

NOTE: Parameters prefixed with ―$‖ are defined in OME and are substituted with actual value

when E-mail alert action is triggered.

9. Click Email Settings and provide an SMTP server name or IP Address.

NOTE: Make sure KBOX and OME are using the same SMTP server name/address.

10. Validate the configuration using the Test Action button. This should send a sample e-mail to

the all the recipients. Click Next.

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Dell OpenManage Essentials Version 1.0 White Paper Page 26