Dell PowerEdge 2450 User Manual Page 1



1-2 Dell PowerEdge 2450 Systems Installation and Troubleshooting Guide

9-8 Dell PowerEdge 2450 Systems Installation and Troubleshooting Guide3. Open the computer covers.4. Install the controller card in an expansion slot.

support.dell.com Installing Hard-Disk Drives 10-1This section describes how to install and configure small comput

10-2 Dell PowerEdge 2450 Systems Installation and Troubleshooting GuideNOTE: Dell recommends that you

support.dell.com Installing Hard-Disk Drives 10-3SCSI hard-disk drives are supplied by Dell in special drive carriers

10-4 Dell PowerEdge 2450 Systems Installation and Troubleshooting Guide6. Open the handle on the new hard-d

support.dell.com Installing Hard-Disk Drives 10-51. Turn off the system, including any attached peripherals, and disconnect the sys-tem from the elect

10-6 Dell PowerEdge 2450 Systems Installation and Troubleshooting Guide !"#To operate the SCSI backplane in

support.dell.com Installing Hard-Disk Drives 10-76. Slide the daughter card into the drive bay and lock the card into place by closing the retention l

10-8 Dell PowerEdge 2450 Systems Installation and Troubleshooting Guide

support.dell.com Getting Help 11-1 This chapter describes the tools Dell provides to help you when you have a problem with your

support.dell.com Checking the Basics 2-1If your Dell PowerEdge 2450 system is not working as expected, begin troubleshoot-

11-2 Dell PowerEdge 2450 Systems Installation and Troubleshooting GuideDell provides a number of tools to assist you. These tools are descri

support.dell.com Getting Help 11-3Anonymous file transfer protocol (FTP)ftp.dell.com/Log in as user: , and use your e-mail address as your p

11-4 Dell PowerEdge 2450 Systems Installation and Troubleshooting GuideYou can call this automated service to check on th

support.dell.com Getting Help 11-53. Include a copy of the Diagnostics Checklist indicating the tests you have run and any error messages reported by

11-6 Dell PowerEdge 2450 Systems Installation and Troubleshooting GuideName: ______________________________________

support.dell.com Getting Help 11-7 !When you need to contact Dell, use the telephone numbers, codes, and electronic add

11-8 Dell PowerEdge 2450 Systems Installation and Troubleshooting Guide

support.dell.com Getting Help 11-9Spain (Madrid) 07 34 91Sweden (Upplands Vasby) 009 46 8Switzerland (Geneva) 00 41 22Taiwa n 0 0 2 8 86 —Thailand 001

11-10 Dell PowerEdge 2450 Systems Installation and Troubleshooting GuideBelgium*(Brussels)Technical Support. . . . . . . . . . . . . . . . . . . . . .

support.dell.com Getting Help 11-11China(Xiamen)Customer Service . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . toll free: 800 858

2-2 Dell PowerEdge 2450 Systems Installation and Troubleshooting Guide3. Perform the steps in the next section, “Checking Connections and Switches.”Is

11-12 Dell PowerEdge 2450 Systems Installation and Troubleshooting GuideFrance(Paris/Montpellier)Technical Support . . . . . . . . . . . . . . . . . .

support.dell.com Getting Help 11-13Ireland(Bray)NOTE: Customers in Ireland call the U.K. for Home/Small Business customer assistance.Technical Support

11-14 Dell PowerEdge 2450 Systems Installation and Troubleshooting GuideKorea(Seoul)NOTE: Customers in Korea call Malay-sia for customer assistance.Te

support.dell.com Getting Help 11-15Mexico(Colonia Granada)NOTE: Customers in Mexico call the U.S.A. for access to the Automated Order-Status Sys-tem a

11-16 Dell PowerEdge 2450 Systems Installation and Troubleshooting GuidePoland(Warsaw)Technical Support . . . . . . . . . . . . . . . . . . . . . . .

support.dell.com Getting Help 11-17Spain(Madrid)Technical Support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

11-18 Dell PowerEdge 2450 Systems Installation and Troubleshooting GuideU.K.(Bracknell)Technical Support. . . . . . . . . . . . . . . . . . . . . . .

support.dell.com Getting Help 11-19U.S.A.(Austin, Texas)Automated Order-Status System . . . . . . . . . . . . . . . . . . . . .toll free: 1-800-433-90

11-20 Dell PowerEdge 2450 Systems Installation and Troubleshooting Guide

support.dell.com Jumpers, Switches, and Connectors A-1This section provides specific information about the

support.dell.com Checking the Basics 2-3To check all the connections and switches, p

A-2 Dell PowerEdge 2450 Systems Installation and Troubleshooting Guidethe jumper is referred to as jumpered. The jumper setting is often shown in text

support.dell.com Jumpers, Switches, and Connectors A-3  

A-4 Dell PowerEdge 2450 Systems Installation and Troubleshooting GuideTable A-2 lists the connectors and sockets located on the

support.dell.com Jumpers, Switches, and Connectors A-5Figure A-2 shows the location of the connectors on the back of th

A-6 Dell PowerEdge 2450 Systems Installation and Troubleshooting GuideFigure A-3 shows the connectors and sockets located o

support.dell.com Jumpers, Switches, and Connectors A-75. Repeat step 1.6. Install the jumper plug on the PASSWD jumper.7. Replace the right-side compu

A-8 Dell PowerEdge 2450 Systems Installation and Troubleshooting Guide

v Use the following safety guidelines to ensure your own personal safety and to help protect your computer or storage system from p

vi$%&11"

vii If any of the following conditions occur, unplug the product from the electrical outlet and replace the part or contact your Dell authorized serv

2-4 Dell PowerEdge 2450 Systems Installation and Troubleshooting Guide3. Plug the power strip into another electrical outlet. Is the power strip recei

viiiadapter plugs or remove the grounding prong from a cable. If you must use an extension cord, use a three-wire cord with properly grounded plugs.

ix Move products with care; ensure that all casters and/or stabilizers are firmly con-nected to the computer or storage system. Avoid sudden stops an

x Ensure that proper airflow is provided to components in the rack. Do not step on or stand on any system/component when servicing other systems/com

xi":)

xii When transporting a sensitive component, first place it in an antistatic container or packaging. Handle all sensitive components in a static-saf

xiiimonitor screen at or below eye levelwrists relaxed and flatarms at desk levelmonitor and keyboardpositioned directlyin front of userfeet flat on t

xiv

xiiiThis guide is intended for anyone who wants to upgrade or troubleshoot a Dell PowerEdge 2450 computer system. Before callin

xiv Technical information files—sometimes called "readme" files—may be installed on the hard-disk drive to provide last-minute updates abou

xvScreen text is a message or text that you are instructed to type as part of a com-mand (referred to as a command line). Screen text is presented in

support.dell.com Checking the Basics 2-5 An error message See Chapter 3, “Messages and Codes

xvi

support.dell.com Abbreviations and Acronyms 1  The following list defines or identifies technical terms, abbreviations, and

2 Dell PowerEdge 2450 Systems Installation and Troubleshooting Guidecomplementary metal-oxide semiconductorcollect on deliverycharacters

support.dell.com Abbreviations and Acronyms 3Fahrenheitfile allocation tableFederal Communications Commissionfirst-in first-outfeet gram(

4 Dell PowerEdge 2450 Systems Installation and Troubleshooting Guidemeter(s)milliampere(s)!milliampere-hour(s)megabyte(s)megabit(s)megabi

support.dell.com Abbreviations and Acronyms 5)polyvinyl chloride#quarter-inch cartridgeredundant arrays of independent disksrandom-access m

6 Dell PowerEdge 2450 Systems Installation and Troubleshooting Guide)video graphics array)(very-large-scale integration)video random-access mem

ixFigure 2-1. Back-Panel Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-3Figure 2-2. Front-Panel Features . . . .

x

vTable 2-1. Boot Routine Indications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2-5Table 3-1. System Messages . . . . . . . . . .

2-6 Dell PowerEdge 2450 Systems Installation and Troubleshooting GuideYou can easily correct certain system problems by verif

vi

xvii    

xviii !!  Features of the Dell Diagnostics. . . . . . . . . . . . . . . .

xixTroubleshooting SCSI Hard-Disk Drives. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-22Troubleshooting a RAID Controller . .

xx /. Technical Assistance . . . . . . . . . . . . . . . . . .

xxiFigure 8-4. DIMM Sockets . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8-6Figure 8-5. Installing a DIMM . .

xxii

support.dell.com Messages and Codes 3-1Applications, operating systems, and the computer itself are capable of identifying

3-2 Dell PowerEdge 2450 Systems Installation and Troubleshooting Guide  

support.dell.com Messages and Codes 3-3(#)* Improperly connected or missing CD-ROM drive. Check that the diskette drive/CD-ROM drive

_________ __________Information in this document is subject to change without notice.© 1999 Dell Computer Corporation. All rights reserved. Reproducti

3-4 Dell PowerEdge 2450 Systems Installation and Troubleshooting Guide#, Diskette write-protect feature activatedMove the write-

support.dell.com Messages and Codes 3-5$ (+"Microprocessor not supported by systemInstall a correct version of the microproc

3-6 Dell PowerEdge 2450 Systems Installation and Troubleshooting Guide4

support.dell.com Messages and Codes 3-72Faulty diskette, diskette/tape drive subsystem, or hard-disk drive subsystemReplac

3-8 Dell PowerEdge 2450 Systems Installation and Troubleshooting Guide Faulty diskette or hard-disk drive Replace the diskette or

support.dell.com Messages and Codes 3-9"Improperly seated DIMMs or faulty keyboard/mouse controller chip (de

3-10 Dell PowerEdge 2450 Systems Installation and Troubleshooting GuideWhen an error that cannot be reported on the monitor occurs du

support.dell.com Messages and Codes 3-111-3-2 No memory installed Remove and reseat the DIMMs. If the problem persists, replace the DIMMs. If the prob

3-12 Dell PowerEdge 2450 Systems Installation and Troubleshooting Guide3-1-4 Slave interrupt-mask register failure3-2-4 Keyboard-controller test failu

support.dell.com Messages and Codes 3-134-2-4 Unexpected interrupt in pro-tected modeEnsure that all expansion cards are properly seated, and then reb

xvii    

3-14 Dell PowerEdge 2450 Systems Installation and Troubleshooting GuideA warning message alerts you to a possible problem and asks you

support.dell.com Messages and Codes 3-15 !"Table 3-3 lists the drive indicator patterns established by the SC

3-16 Dell PowerEdge 2450 Systems Installation and Troubleshooting GuideDrive bay empty All three drive status indicators are off.Drive predicted failu

support.dell.com Finding Software Solutions 4-1   Because most computer systems have several application programs i

4-2 Dell PowerEdge 2450 Systems Installation and Troubleshooting GuideWhen you run the installation routine, be prepared to respond to prompts for inf

support.dell.com Finding Software Solutions 4-3 IRQ0 Used by the system timerIRQ1 Use

4-4 Dell PowerEdge 2450 Systems Installation and Troubleshooting Guide

support.dell.com Running the Dell Diagnostics 5-1Unlike many diagnostic programs, the Dell Diagnostics helps you

5-2 Dell PowerEdge 2450 Systems Installation and Troubleshooting Guidecomponent(s) you need to test, simply select the appropriate diagnostic device g

support.dell.com Running the Dell Diagnostics 5-3Selecting Exit to MS-DOS exits the diagnostics and returns you to your operating system environment.T

xviii !!  Features of the Dell Diagnostics. . . . . . . . . . . . . . . .

5-4 Dell PowerEdge 2450 Systems Installation and Troubleshooting Guide Move the highlight to the option you want to select by pressing the left- or r

support.dell.com Running the Dell Diagnostics 5-5The Select option in the Device Groups menu allows you to choose one or more devices from a par

5-6 Dell PowerEdge 2450 Systems Installation and Troubleshooting Guide

support.dell.com Checking the Equipment 6-1This chapter provides troubleshooting procedures for equipment that connects

6-2 Dell PowerEdge 2450 Systems Installation and Troubleshooting Guide2. Run the video tests in the Dell Diagnostics. Is the monitor displaying text p

support.dell.com Checking the Equipment 6-32. Swap the faulty keyboard with a working keyboard. To swap a faulty keyboard, unplug the keyboard cable f

6-4 Dell PowerEdge 2450 Systems Installation and Troubleshooting Guide3. Check the contents of the start-up files. See “Installing and Configuring Sof

support.dell.com Checking the Equipment 6-55. Run the parallel printer's self-test.Did the self-test run successfully?Ye s . Go to step 6.No. The

6-6 Dell PowerEdge 2450 Systems Installation and Troubleshooting Guide5. Turn off the computer and the serial device, and swap the device with a compa

support.dell.com Checking the Equipment 6-77. Turn on the computer and the USB device.Is the problem resolved?Ye s . The USB device must be replaced.

xixTroubleshooting SCSI Hard-Disk Drives. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-22Troubleshooting a RAID Controller . .

6-8 Dell PowerEdge 2450 Systems Installation and Troubleshooting Guide

support.dell.com Checking Inside the Computer 7-1This chapter provides troubleshooting procedures for components

7-2 Dell PowerEdge 2450 Systems Installation and Troubleshooting Guide" #$

support.dell.com Checking Inside the Computer 7-3You must remove the system’

7-4 Dell PowerEdge 2450 Systems Installation and Troubleshooting Guide !

support.dell.com Checking Inside the Computer 7-5 4. Locate the expansion-card cage securing lever (see Fi

7-6 Dell PowerEdge 2450 Systems Installation and Troubleshooting Guide!" #$The system board holds the computer's co

support.dell.com Checking Inside the Computer 7-7#$%Liquid spills, splashes, and excessive humidity can cause damage to the

7-8 Dell PowerEdge 2450 Systems Installation and Troubleshooting GuideTo troubleshoot a damaged computer, perform the following steps:1. Turn off the

support.dell.com Checking Inside the Computer 7-94. Is the battery firmly installed in the battery socket on the system board?Ye s . Go to step 7.No.

xx /. Technical Assistance . . . . . . . . . . . . . . . . . .

7-10 Dell PowerEdge 2450 Systems Installation and Troubleshooting Guide%&'#$ 

support.dell.com Checking Inside the Computer 7-11#$Three cooling fans are installed in the PowerEdge 2450 system chassis.

7-12 Dell PowerEdge 2450 Systems Installation and Troubleshooting Guidec. Install a new fan in the assembly and connect it to the fan power wiring har

support.dell.com Checking Inside the Computer 7-135. Close the computer doors, reconnect the system to AC power, and turn on the system.Is the problem

7-14 Dell PowerEdge 2450 Systems Installation and Troubleshooting Guide12. Run the system memory test in the Dell Diagnostics.Did the test run success

support.dell.com Checking Inside the Computer 7-152. Enter the System Setup program to check the To t a l M e m o r y or System Mem-ory setting. See

7-16 Dell PowerEdge 2450 Systems Installation and Troubleshooting Guide12. Reboot the system, and observe the monitor screen and the indicators on the

support.dell.com Checking Inside the Computer 7-174. Determine whether a video expansion card is installed.Is a video expansion card installed?Ye s .

7-18 Dell PowerEdge 2450 Systems Installation and Troubleshooting Guide8. Run the system board tests again. Did the tests run successfully?Ye s . Go t

support.dell.com Checking Inside the Computer 7-19The computer's power supply is not providing sufficient power for the drives.The computer&apo

xxiFigure 8-4. DIMM Sockets . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8-6Figure 8-5. Installing a DIMM . .

7-20 Dell PowerEdge 2450 Systems Installation and Troubleshooting Guide12. Repeat steps 9 through 11 until all expansion cards have been reinstalled o

support.dell.com Checking Inside the Computer 7-21adapter card, see the documentation that accompanied the SCSI host adapter card.Are the drivers inst

7-22 Dell PowerEdge 2450 Systems Installation and Troubleshooting Guide10. Turn off the system, including any attached peripherals, and disconnect the

support.dell.com Checking Inside the Computer 7-23Other drive indicator patterns are listed in Table 3-3, “SCSI Hard-Disk Drive Indicator Patterns.”To

7-24 Dell PowerEdge 2450 Systems Installation and Troubleshooting Guide'()*+,1.!+/1

support.dell.com Checking Inside the Computer 7-25 !If you encounter problems with the optional integrated

7-26 Dell PowerEdge 2450 Systems Installation and Troubleshooting Guide9. Close the computer doors, reconnect the system to the electrical outlet, and

support.dell.com Installing System Board Options 8-1 This section describes how to install the following optio

8-2 Dell PowerEdge 2450 Systems Installation and Troubleshooting GuideExpansion cards are installed

support.dell.com Installing System Board Options 8-3T

xxii

8-4 Dell PowerEdge 2450 Systems Installation and Troubleshooting Guide5. Install the new expansion card (see

support.dell.com Installing System Board Options 8-5To remove an expansion card, perform the following steps.

8-6 Dell PowerEdge 2450 Systems Installation and Troubleshooting GuideThe system is upgradable to 2 GB by installing combinations o

support.dell.com Installing System Board Options 8-7To perform a memory upgrade to the system board, perform the following

8-8 Dell PowerEdge 2450 Systems Installation and Troubleshooting Guide6. If the System Memory value is incorrect, one or more of the DIMMs may not be

support.dell.com Installing System Board Options 8-9To remove a DIMM, press down and outward on the ejectors on each end of the socket u

8-10 Dell PowerEdge 2450 Systems Installation and Troubleshooting Guide2. Slide the terminator card up and out of the guide bracket assembly (see Figu

support.dell.com Installing System Board Options 8-11)+# 3. Deflect the tab on the other end of the

8-12 Dell PowerEdge 2450 Systems Installation and Troubleshooting Guide,+#-%3. Replace the c

support.dell.com Installing System Board Options 8-132. Remove the expansion-card cage as instructed in “Removing the Expansion-Card Cage” in Chapter

support.dell.com Introduction 1-1Dell™ PowerEdge™ 2450 computer systems are compact, high-speed servers that offer significant se

8-14 Dell PowerEdge 2450 Systems Installation and Troubleshooting Guide/-!+017. Close the computer doors, and

support.dell.com Installing System Board Options 8-15NOTES: Some software may cause the system time to speed up or slow down. If the system seems to o

8-16 Dell PowerEdge 2450 Systems Installation and Troubleshooting Guide/6. Close the computer doors, and then recon

support.dell.com Installing a Drive in the Peripheral Bay 9-1 The open peripheral bay at the front of

9-2 Dell PowerEdge 2450 Systems Installation and Troubleshooting GuideThis section describes how to install the following options: De

support.dell.com Installing a Drive in the Peripheral Bay 9-3SCSI logic requires that the two devices at opposite ends of the SCSI c

9-4 Dell PowerEdge 2450 Systems Installation and Troubleshooting Guide5. Loosen the thumbscrew at the b

support.dell.com Installing a Drive in the Peripheral Bay 9-57. Remove the plastic insert from the front of the peripheral cage.From the inside of the

9-6 Dell PowerEdge 2450 Systems Installation and Troubleshooting Guide1. Turn off the system, including any attached peripherals, and disconnect the s

support.dell.com Installing a Drive in the Peripheral Bay 9-713. Plug the DC power cable connector into the 4-pin power input connector on the back of