Dell PowerEdge 2450 User Manual download pdf (Page 112)

11-4 Dell PowerEdge 2450 Systems Installation and Troubleshooting Guide

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You can call this automated service to check on the status of any Dell products that

you have ordered. A recording prompts you for the information needed to locate and

report on your order. For the telephone number to call, refer to “Dell Contact Num-

bers” found later in this chapter.



Dell’s industry-leading hardware technical-support service is available 24 hours a day,

seven days a week, to answer your questions about Dell hardware.

Our technical support staff pride themselves on their track record: more than 90 per-

cent of all problems and questions are taken care of in just one toll-free call, usually in

less than 10 minutes. When you call, our experts can refer to records kept on your

Dell system to better understand your particular question. Our technical support staff

use computer-based diagnostics to provide fast, accurate answers to questions.

To contact Dell’s technical support service, first refer to the section titled “Before You

Call” and then call the number for your country as listed in “Dell Contact Numbers”

found later in this chapter.

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If you have a problem with your order, such as missing parts, wrong parts, or incorrect

billing, contact Dell Computer Corporation for customer assistance. Have your invoice

or packing slip handy when you call. For the telephone number to call, refer to

“Dell Contact Numbers” found later in this chapter.

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If you need information about additional products available from Dell Computer Corpo-

ration, or if you would like to place an order, visit Dell’s World Wide Web site at

http://www.dell.com/. For the telephone number to call to speak to a sales special-

ist, refer to “Dell Contact Numbers” found later in this chapter.

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Prepare all items being returned, whether for repair or credit, as follows:

1. Call Dell to obtain an authorization number, and write it clearly and prominently

on the outside of the box.

For the telephone number to call, refer to “Dell Contact Numbers” found later in

this chapter.

2. Include a copy of the invoice and a letter describing the reason for the return.

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Dell PowerEdge 2450 User Manual Page 112