Dell PowerEdge 2550 User Manual Page 53
- Page / 83
- Table of contents
- TROUBLESHOOTING
- BOOKMARKS
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Troubleshooting a Damaged System
If the system was dropped or damaged while being moved, you should check the system to see if it functions properly. If an external device attached to the
system is dropped or damaged, contact the manufacturer of the device for instructions or see "Getting Help" for information on obtaining technical assistance
from Dell.
To troubleshoot a damaged system, perform the following steps:
1. Turn off the system, including any attached peripherals, and disconnect the system from its electrical outlet.
2. Open the system doors (see "Opening the System Doors").
3. Check the following connections:
l Expansion-card connections to the expansion-card cage
l Drive carrier connections to the SCSI backplane board
4. Verify all internal cable and component connections.
Make sure that all cables are properly connected and that all components are properly seated in their connectors and sockets. Pay particular attention
to the interposer board and PSDB (if installed).
5. Close the system doors and reconnect the system to the electrical outlet.
6. Run the system board tests in the Dell Diagnostics.
Did the tests run successfully?
Yes. The system is operating properly.
No. See "Getting Help" for instructions on obtaining technical assistance.
Troubleshooting the Battery
If an error message indicates a problem with the battery or if the System Setup program loses the system configuration information when the system is turned
off, the battery may be defective.
To troubleshoot the battery, perform the following steps:
1. Turn off the system, including any attached peripherals, and disconnect the system from its electrical outlet.
2. Open the system doors (see "Opening the System Doors").
3. Check the connection of the coin cell battery to the system board.
See "Replacing the Battery" in "Installing System Board Options" for information on gaining access to the battery socket.
4. Is the battery firmly installed in the battery socket on the system board?
Yes. Go to step 7.
No. Go to step 6.
5. Reseat the battery in its socket.
6. Close the system doors and reconnect the system to the electrical outlet.
Is the problem resolved?
Yes. The battery was loose. You have fixed the problem.
No. Continue with this procedure.
7. Repeat steps 1 and 2.
WARNING: See "Protecting Against Electrostatic Discharge" in the safety instructions in your System Information document.
WARNING: See "Protecting Against Electrostatic Discharge" in the safety instructions in your System Information document.
CAUTION: There is a danger of a new battery exploding if it is incorrectly installed. Replace the battery only with the same or equivalent type
recommended by the manufacturer. Discard used batteries according to the manufacturer's instructions.
- Installing Hard-Disk Drives 2
- Configuring the Boot Device 5
- Getting Help 6
- Problems With Your Order 7
- Product Information 7
- Before You Call 7
- Dell Contact Numbers 8
- System Board Jumpers 15
- System Board Connectors 16
- Abbreviations and Acronyms 19
- Introduction 28
- Checking the Basics 29
- Look and Listen 31
- The System Setup Program 31
- Messages and Codes 33
- System Beep Codes 35
- Warning Messages 37
- Diagnostics Messages 37
- Finding Software Solutions 39
- Device Groups Menu Options 42
- Error Messages 43
- Checking the Equipment 44
- Troubleshooting the Keyboard 45
- Troubleshooting a USB Device 47
- Checking Inside the System 49
- Removing the Front Bezel 50
- Inside the Chassis 51
- Troubleshooting a Wet System 52
- Troubleshooting the Battery 53
- Expansion Cards 65
- Removing an Expansion Card 66
- Adding Memory 67
- Installing Memory Modules 68
- Removing Memory Modules 68
- Figure 8-7. Retention Clip 69
- Replacing the Battery 73
- Before You Begin 75
- SCSI ID Numbers 76
- Device Termination 76
- Back to Contents Page 79
- Preface 80
- Figures 82
- Tables 83
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