Dell Latitude CPx J User Manual download pdf (Page 157)

When you call AutoTech, you use your touch-tone telephone to select the subjects that correspond to your

questions. You can even interrupt an AutoTech session and continue the session later. The code number

that the AutoTech service gives you allows you to continue your session where you ended it.

The AutoTech service is available 24 hours a day, seven days a week. You can also access this service

through the technical support service. For the telephone number to call, see the contact numbers

for your

region.

TechFax Service

Dell takes full advantage of fax technology to serve you better. Twenty-four hours a day, seven days a week,

you can call the Dell TechFax line toll-free for all kinds of technical information.

Using a touch-tone phone, you can select from a full directory of topics. The technical information you

request is sent within minutes to the fax number you designate. For the TechFax telephone number to call,

see the contact numbers

for your region.

TechConnect BBS

Use your modem to access Dell's TechConnect bulletin board service (BBS) 24 hours a day, seven days a

week. The service is menu-driven and fully interactive. The protocol parameters for the BBS are 1200 to

19.2K baud, 8 data bits, no parity, 1 stop bit.

Automated Order-Status System

You can call this automated service to check on the status of any Dell products that you have ordered. A

recording prompts you for the information needed to locate and report on your order. For the telephone

number to call, see the contact numbers

for your region.

Technical Support Service

Dell's industry-leading hardware technical support service is available 24 hours a day, seven days a week, to

answer your questions about Dell hardware.

Our technical support staff pride themselves on their track record: more than 90 percent of all problems and

questions are taken care of in just one toll-free call, usually in less than 10 minutes. When you call, our

experts can refer to records kept on your Dell system to better understand your particular question. Our

technical support staff use computer-based diagnostics to provide fast, accurate answers to questions.

To contact Dell's technical support service, see "Before You Call

" and then call the number for your country

as listed in "Contacting Dell

Problems With Your Order

If you have a problem with your order, such as missing parts, wrong parts, or incorrect billing, contact Dell for

customer assistance. Have your invoice or packing slip handy when you call. For the telephone number to

call, see the contact numbers

for your region.

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Dell Latitude CPx J User Manual Page 157