Dell D2015H Monitor User Manual download pdf (Page 40)

40  Troubleshooting

Synchronization

Problems

Screen is scrambled or

appears torn

•Reset the monitor to Factory

Settings.

•Perform Auto Adjust via OSD.

•Adjust Phase and Pixel Clock

controls via OSD.

•Perform monitor self-test

feature check to determine if

the scrambled screen appears

in self-test mode.

•Check for bent or broken pins

in the video cable connector.

•Restart the computer in the

safe mode.

Safety-Related Issues Visible signs of smoke

or sparks

•Do not perform any

troubleshooting steps.

•Contact Dell immediately.

Intermittent Problems Monitor malfunctions

on & o

•Ensure that the video cable

connecting the monitor to

the computer is connected

properly and is secure.

•Reset the monitor to Factory

Settings.

•Perform monitor self-test

feature check to determine if

the intermittent problem occurs

in self-test mode.

Missing Color Picture missing color •Perform monitor self-test

feature check.

•Ensure that the video cable

connecting the monitor to

the computer is connected

properly and is secure.

•Check for bent or broken pins

in the video cable connector.

Wrong Color Picture color not good •Change the Color Setting Mode

in the Color Settings OSD to

Graphics or Video depending

on the application.

•Try dierent Color Preset

Settings in Color Settings OSD.

Adjust R/G/B value in Color

Settings OSD if the Color

Management is turned o.

•Change the Input Color Format

to PC RGB or YPbPr in the

Advance Setting OSD.

Image retention from

a static image left on

the monitor for a long

period of time

Faint shadow from the

static image displayed

appears on the screen

•Use the Power Management

feature to turn o the monitor

at all times when not in use (for

more information, see Power

Management Modes.

•Alternatively, use a dynamically

changing screensaver.

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Dell D2015H Monitor User Manual Page 40

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