Dell PowerEdge R300 User Manual Page 148
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- Table of contents
- TROUBLESHOOTING
- BOOKMARKS
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148 Troubleshooting Your System
Action
CAUTION: Many repairs may only be done by a certified service technician. You
should only perform troubleshooting and simple repairs as authorized in your
product documentation, or as directed by the online or telephone service and
support team. Damage due to servicing that is not authorized by Dell is not covered
by your warranty. Read and follow the safety instructions that came with the
product.
1
Run the appropriate online diagnostic test. See "Using Dell PowerEdge
Diagnostics" on page 153.
2
Enter the System Setup program and ensure that the SAS or SAS RAID
controller is enabled. See "Entering the System Setup Program" on
page 47.
3
Restart the system and press the applicable key sequence to enter the
configuration utility program:
• <Ctrl><C> for a SAS controller
• <Ctrl><R> for a SAS RAID controller
See the controller's documentation for information about configuration
settings.
4
Check the configuration settings, make any necessary corrections, and
restart the system.
If the problem is not resolved, continue to the next step.
5
Turn off the system and attached peripherals, and disconnect the system
from its electrical outlet and peripherals.
6
Open the system. See "Opening and Closing the System" on page 70.
7
Ensure that the controller card is firmly seated into the system board
connector. See "Installing an Expansion Card" on page 96.
8
If you have a SAS RAID controller, ensure that the following RAID
components are properly installed and connected:
• Memory module
• Battery
9
Verify that the cable connections between the hard drives and the SAS
controller are correct. See "Hard Drives" on page 74.
book.book Page 148 Sunday, June 21, 2009 5:16 PM
- Dell™ PowerEdge™ R300 Systems 1
- Hardware Owner’s Manual 1
- Notes, Notices, and Cautions 2
- Contents 3
- 4 Contents 4
- 6 Contents 6
- 8 Contents 8
- Glossary 169 9
- 10 Contents 10
- About Your System 11
- 14 About Your System 14
- 16 About Your System 16
- Hard-Drive Indicator Codes 17
- Connecting External Devices 19
- Power Indicator Codes 20
- NIC Indicator Codes 21
- LCD Status Messages 22
- N/A SYSTEM NAME 23
- SYSTEM NAME 23
- 24 About Your System 24
- NOTE: The LCD continues 25
- 26 About Your System 26
- 28 About Your System 28
- 30 About Your System 30
- 32 About Your System 32
- Removing LCD Status Messages 33
- System Messages 34
- 36 About Your System 36
- 38 About Your System 38
- 40 About Your System 40
- 42 About Your System 42
- Warning Messages 44
- Diagnostics Messages 44
- Alert Messages 45
- 46 About Your System 46
- Responding to Error Messages 47
- System Setup Options 48
- Memory Information Screen 51
- CPU Information Screen 52
- SATA Configuration Screen 53
- Integrated Devices Screen 53
- Serial Communication Screen 54
- System Security Screen 55
- Exit Screen 58
- Using the System Password 59
- Using the Setup Password 61
- Entering the BMC Setup Module 63
- BMC Setup Module Options 63
- Inside the System 66
- Front Bezel 69
- Replacing the Front Bezel 70
- Opening the System 71
- Closing the System 71
- System Board Shroud 72
- Hard Drives 74
- Removing a Drive Blank 75
- Installing a Hard-Drive Blank 75
- Optical Drive 80
- Installing the Optical Drive 81
- Cooling Fan Modules 84
- Removing the Fan Assembly 85
- Power Supply Fan Assembly 87
- Power Supplies 89
- Replacing a Power Supply 90
- Internal USB Memory Key 91
- 3 USB memory key 92
- RAC Card 93
- Installing a RAC Card 95
- Expansion Cards 96
- Removing an Expansion Card 97
- Riser Cards 98
- Removing the Riser Card 99
- Installing the Riser Card 100
- Backplane Board 101
- System Memory 103
- Installing Memory Modules 105
- Processor 107
- Installing System Components 108
- Installing a Processor 110
- System Battery 112
- Control Panel Assembly 114
- Power Distribution Board 117
- System Board 119
- Troubleshooting Your System 125
- Checking the Equipment 126
- Troubleshooting the Keyboard 127
- Troubleshooting the Mouse 128
- Troubleshooting a USB Device 129
- Troubleshooting a NIC 131
- Troubleshooting a Wet System 132
- Troubleshooting a Fan 136
- Troubleshooting System Memory 137
- Troubleshooting a Hard Drive 144
- System Diagnostics Features 153
- Using Custom Test Options 155
- Jumpers and Connectors 157
- 158 Jumpers and Connectors 158
- Riser Card Connectors 160
- Daughter Cards 162
- Jumpers and Connectors 165 165
- 166 Jumpers and Connectors 166
- Getting Help 167
- 168 Getting Help 168
- Glossary 169
- 170 Glossary 170
- 172 Glossary 172
- 174 Glossary 174
- 176 Glossary 176
- 178 Glossary 178
- 180 Glossary 180
- Index 181 181
- Index 183 183
- Index 185 185
- 186 Index 186
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