Dell 2155 Color Laser User's Guide Page 688
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686 Troubleshooting Guide
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DELL CONFIDENTIAL – PRELIMINARY 9/13/10 - FOR PROOF ONLY
Printing Problems
Problem Action
Job did not print or incorrect
characters printed.
Ensure that the top menu appears on the operator panel
before you send a job to print. Press the (Menu)
button to return to the top menu.
Ensure that the print media is loaded in the printer. Press
the (Menu) button to return to the top menu.
Verify that the printer is using the correct page
description language (PDL).
Verify that you are using the correct printer driver.
Ensure that the correct USB or Ethernet cable is securely
connected to the printer.
Verify that the correct print media size is selected.
If you are using a print spooler, verify that the spooler
has not stalled.
Check the printer's interface from the
Admin Menu.
Determine the host interface you are using. Print a panel
settings page to verify that the current interface settings
are correct.
- Contents 3
- 2 Contents 4
- Computers 141 6
- (CUPS) 147 6
- Using Your Printer 159 7
- 6 Contents 8
- 8 Contents 10
- 10 Contents 12
- 12 Contents 14
- Know Your Printer 419 15
- 14 Contents 16
- 16 Contents 18
- 18 Contents 20
- Maintaining Your Printer 611 22
- Troubleshooting 683 24
- Appendix 737 25
- 24 Contents 26
- Before Beginning 27
- Notes, Notices, and Cautions 29
- As for RSA BSAFE 30
- Dell™ 2155cn/2155cdn 31
- Finding Information 33
- 32 Finding Information 34
- 34 Finding Information 36
- Product Features 37
- 36 Product Features 38
- 38 Product Features 40
- About the Printer 41
- Front and Rear View 42
- Space Requirements 43
- 42 About the Printer 44
- Securing the Printer 45
- Ordering Supplies 45
- About the Printer 45 47
- 46 About the Printer 48
- Setting up the Printer 49
- (Printer Setup) 49
- Preparing Printer Hardware 51
- Close the toner access cover 53
- 52 Preparing Printer Hardware 54
- (Recommended) 67
- When Using the Operator panel 69
- Navigator 71
- For DHCP network: 81
- For Fixed IP networks: 86
- Connecting Your Printer 93
- Direct Connection 94
- Connecting the Telephone Line 96
- Connecting Your Printer 95 97
- 96 Connecting Your Printer 98
- Turning on the Printer 99
- 102 Connecting Your Printer 104
- Setting the IP Address 105
- When Using the Operator Panel 106
- When Using the Tool Box 107
- Verifying the IP Settings 108
- 108 Setting the IP Address 110
- Loading Paper 111
- 112 Loading Paper 114
- Windows Computers 115
- Direct Connection Setup 117
- Network Connection Setup 120
- Before Installation 126
- 64-bit Edition 128
- Start Remote Registry 129
- Disable User Account Control 129
- Disable Simple File Sharing 131
- Installing the Printer Driver 131
- 2003 x64 Edition 133
- Point and Print 135
- Peer-to-Peer 138
- Macintosh Computers 143
- When Using a USB connection 144
- When Using IP Printing 144
- When Using Bonjour 144
- When Using a USB Connection 145
- Configuring Settings 148
- Linux Computers (CUPS) 149
- Setting Up the Queue 150
- Setting the Default Queue 151
- Setup Overview 152
- Using Your Printer 161
- Overview 163
- Printer Status 165
- Printer Jobs 165
- For Firefox 2.0 or Later 169
- Page Display Format 170
- Left Frame 172
- Right Frame 173
- Buttons in the Right Frame 174
- Details of the Menu Items 175
- Printer Events 179
- Printer Information 179
- Printer Settings 181
- Purpose: 196
- System Settings 197
- USB Settings 199
- PCL Settings 199
- To change the PDF settings 200
- Panel Lock 200
- Copy Defaults 203
- Copy Color Balance 204
- Copy Settings 204
- Fax Defaults 205
- Fax Settings 206
- Print from USB Defaults 211
- Paper Density 211
- Adjust BTR 212
- Adjust Fuser 212
- Auto Registration Adjustment 213
- Clean Developer 214
- Reset Defaults 214
- Initialize PrintMeter 215
- Non-Dell Toner 216
- Adjust Altitude 216
- Clock Settings 216
- Web Link Customization 216
- Print Server Settings 217
- E-Mail Alert Setup Page 222
- Basic Information 224
- Port Settings 224
- E-Mail Alert 231
- SNMP v1/v2c 234
- Scan To PC 237
- Wireless LAN 238
- Reset Print Server 240
- Set Password 240
- LDAP User Mapping 242
- Copy Printer Settings 247
- Print Volume 247
- Dell ColorTrack 248
- Address Book 250
- E-Mail Address (Delete) 252
- E-Mail Group - Top Page 253
- E-Mail Group (Delete) 254
- Default Setup 254
- Server Address - Top Page 255
- Server Address (Delete) 257
- FAX Speed Dial - Top Page 257
- FAX Speed Dial (Delete) 258
- FAX Group - Top Page 259
- FAX Group (Delete) 260
- Tray Settings 261
- Print Media Guidelines 263
- Recommended Paper 264
- Unacceptable Paper 265
- Selecting Paper 265
- Selecting Pre-Punched Paper 266
- Print Media Guidelines 265 267
- 266 Print Media Guidelines 268
- NOTE: Set Letterhead Duplex 268
- Envelopes 269
- Storing Print Media 271
- Supported Paper Sizes 272
- Supported Paper Types 273
- Paper Type Specifications 273
- 272 Print Media Guidelines 274
- Loading Print Media 275
- Sheet Feeder 278
- Envelope #10 279
- Monarch or DL 279
- Envelope #10, Monarch, or DL 283
- Using the SSF 285
- Linking Trays 286
- Operator Panel 287
- Printing, Copying 291
- Scanning, and Faxing 291
- Printing 293
- Sending a Job to Print 294
- Canceling a Print Job 294
- Duplex Printing 295
- Printer Only) 296
- Secure Print 300
- Private MailBox Print 300
- Public MailBox Print 300
- Proof Print 300
- Storing Print Jobs 301
- Printing the Stored Jobs 301
- MailBox Print) 301
- A plug type 302
- Supported File Formats 303
- PDF Port Direct Printing 303
- Printing a Report Page 304
- Printing Font Sample List 305
- Settings 308
- Resetting Defaults 310
- Adjusting the Language 311
- 310 Printing 312
- Loading Paper for Copying 313
- Selecting Paper Tray 313
- Preparing a Document 313
- Making Copies From the ADF 315
- Setting Copy Options 316
- Number of Copies 317
- Select Tray 318
- SSF Paper Size 319
- SSF Paper Type 320
- Collated 321
- Reduce/Enlarge 322
- Document Size 324
- Original Type 325
- Lighter/Darker 325
- Sharpness 326
- Color Saturation 327
- Auto Exposure 328
- Multiple-Up 330
- Margin Top/Bottom 331
- Margin Left/Right 332
- Changing the Default Settings 333
- Copying 333 335
- 334 Copying 336
- Scanning 337
- PaperPort 338
- Dell ScanCenter 339
- For Microsoft Windows: 340
- ScanButton Manager 341
- For Apple Macintosh: 343
- Scan Setting Tool 344
- IP Address Settings 345
- Password Setting 347
- (WIA) Driver 348
- Scanning 347 349
- Windows XP only 349
- Scanning to Network 350
- Procedures 352
- For Windows XP: 353
- For Windows Server 2008: 353
- For Windows Server 2008 R2: 353
- For Mac OS X 10.3.9: 354
- Scanning 355 357
- Scanning 357 359
- For Mac OS X 10.3.9/10.4.11: 361
- For Mac OS X 10.5/10.6: 361
- Scanning 361 363
- 362 Scanning 364
- Server Address 364
- page appears 364
- Using Address Book Editor 366
- 366 Scanning 368
- Network(Computer) 369
- Scanning to a USB Memory 370
- Types of a USB Memory 371
- Setting an E-Mail Alert 372
- Registering a New User 373
- 374 Scanning 376
- Setup Navigator 377
- Setting Your Country 378
- Setting the Printer ID 378
- Keypad Letters and Numbers 380
- Setting the Time and Date 381
- Changing the Clock Mode 382
- Setting Sounds 382
- Ringer Volume 383
- Advanced Fax Settings 388
- Fax Data Encoding Method 389
- Diagnosing the Fax Connection 390
- Sending a Fax 391
- Sending a Fax Automatically 395
- Sending a Fax Manually 396
- Sending a Delayed Fax 397
- Procedure 399
- 398 Faxing 400
- Faxing 399 401
- Fax Cover Page 402
- Sender Name 403
- 402 Faxing 404
- Faxing 403 405
- Receiving a Fax 406
- Machine/Fax 407
- Receiving Faxes in the Memory 408
- Automatic Dialing 409
- Group Dialing 411
- Setting Group Dial 411
- Editing Group Dial 412
- Faxing 411 413
- Phone Book 414
- Other Ways to Fax 415
- Using an Answering Machine 417
- Printing a Report 418
- Faxing 417 419
- Changing Setting Options 420
- Know Your Printer 421
- Printer Settings Report 423
- Menu Settings 424
- TCP/IP Settings 429
- Defaults Settings 429
- Printer Maintenance 435
- Date & Time 441
- Color Registration Adjustment 442
- Initialize Print Meter 445
- Network Settings 449
- Scan Defaults 455
- Diagnosis 465
- Machine Check 466
- Paper Wrinkle Check Mode 467
- Environment Sensor Info 468
- Report / List 471
- Admin Menu 473
- Print Language 474
- Orientation 476
- Symbol Set 478
- Font Size 478
- Font Pitch 479
- Form Line 479
- Quantity 480
- Image Enhance 480
- Hex Dump 480
- Draft Mode 481
- LineTermination 481
- Default Color 481
- 2 Sided Print 482
- Print Mode 482
- PDF Password 483
- Output Size 483
- Output Color 484
- Wireless Status 485
- Wireless Setup 485
- Reset Wireless 487
- IP Filter 491
- IEEE 802.1x 491
- Reset LAN 491
- Auto Rec Tel/Fax 493
- Auto Rec Ans/Fax 493
- Line Monitor 493
- Ring Tone Volume 494
- Line Type 494
- Tone/Pulse 494
- Resend Delay 495
- Redial Attempts 495
- Redial Delay 495
- Junk Fax Setup 495
- Remote Receive 496
- Remote Rcv Tone 496
- Fax Header 496
- Fax Header Name 496
- Fax Number 496
- DRPD Pattern 497
- Duplex Print 499
- Sent Fax Fwd 499
- Fax Fwd Number 499
- Prefix Dial 499
- Prefix Dial Num 500
- Discard Size 500
- Modem Speed 500
- Fax Transmit 502
- Fax Broadcast 502
- Fax Protocol 502
- Power Saver Wake Up 504
- Auto Reset 504
- Fault Time-out 504
- Job Time-out 505
- Audio Tone 505
- Default Print Paper Size 508
- Auto Log Print 508
- Print ID 509
- Print Text 509
- Banner Sheet 509
- RAM Disk 510
- Substitute Tray 510
- Set Available Time 511
- Secure Job Expiration 511
- ColorTrack Mode 512
- No Account User Print 512
- Color Track Error Rep 513
- Letterhead Duplex Mode 513
- Low Toner Alert Msg 513
- Email From Field 513
- Server Address Book 514
- Server Phone Book 514
- Power on Wizard 514
- Maintenance 515
- Auto Reg Adjust 517
- Color Reg Adjust 517
- Toner Refresh 519
- Drum Refresh 519
- Init Print Meter 520
- Clear Storage 520
- Non-DELL Toner 520
- Secure Settings 521
- Function Enabled 522
- Color Balance 525
- Panel Language 532
- Print Menu 532
- Private Mail Box 533
- Public Mail Box 534
- Copy Menu 536
- Scan Menu 544
- Scan to Network 545
- Scan to Application 545
- File Format 546
- Color Mode 546
- Resolution 546
- Contrast 548
- Margin Middle 549
- Fax Menu 550
- Delayed Start 551
- Print from USB Menu 552
- Disabling the Panel Lock 556
- Understanding Your Printer 559
- Software 559
- User Setup Disk Creating Tool 560
- Software Update 560
- Printer Settings Utility 561
- Address Books 563
- Address Book Panel 565
- Editing an entry: 567
- Status Monitor Widget Feature 568
- Printer Status Window 570
- Order Window 571
- Preferences 572
- Status Update Interval 573
- SNMP Community Name 573
- Service Tag button 573
- Distributions 574
- Printing system 574
- Printer Selection Window 575
- Printer Status Image Area 577
- Toner Alert 577
- Order Online 577
- Refresh button 577
- Close button 577
- Select Printer Model 578
- Order by Phone 578
- Service Tag Window 579
- Settings Window 579
- Update of status 580
- Port Number Settings 580
- Protocol Settings - SNMP 580
- Order URL 580
- Understanding Fonts 583
- Pitch and Point Size 584
- Bitmapped and Scalable Fonts 585
- Resident Fonts 587
- Symbol Sets 588
- 588 Understanding Fonts 590
- Devices (WSD) 603
- Printer Setup 604
- Specifications 607
- Environment 608
- Altitude 609
- Copier Specifications 610
- Scanner Specifications 611
- Facsimile Specifications 611
- 610 Specifications 612
- Maintaining Your Printer 613
- Storing Consumables 617
- Removing the Toner Cartridge 618
- Installing a Toner Cartridge 619
- Removing the PHD Unit 621
- 620 Maintaining Your Printer 622
- Open the belt unit 622
- Maintaining Your Printer 621 623
- Installing a PHD Unit 624
- Maintaining Your Printer 623 625
- Maintaining Your Printer 625 627
- 626 Maintaining Your Printer 628
- Close the front cover 628
- Replacing the Retard Roller 629
- Maintaining Your Printer 629 631
- Cleaning Inside the Printer 633
- 632 Maintaining Your Printer 634
- Maintaining Your Printer 633 635
- 634 Maintaining Your Printer 636
- Maintaining Your Printer 635 637
- 636 Maintaining Your Printer 638
- Cleaning the CTD Sensor 639
- 638 Maintaining Your Printer 640
- Cleaning the Scanner 642
- NOTE: Handle with care 643
- Cleaning the ADF Feed Roller 644
- Adjusting Color Registration 645
- Determining Values 646
- Slow Scan 647
- Entering Values 648
- Removing Options 651
- Removing Options 651 653
- Removing Options 653 655
- Removing Options 655 657
- Turn on the printer 659
- 658 Removing Options 660
- Clearing Jams 661
- 662 Clearing Jams 664
- Clearing Jams 663 665
- Clearing Jams 665 667
- Sheet Tray 670
- Clearing Jams 669 671
- Clearing Jams 673 675
- Clearing Jams 675 677
- Clearing Jams 677 679
- Clearing Jams 679 681
- 680 Clearing Jams 682
- 682 Clearing Jams 684
- Troubleshooting 685
- Troubleshooting Guide 687
- Printing Problems 688
- Print Quality Problems 690
- The output is too light 691
- 690 Troubleshooting Guide 692
- CAUTION: Using the Refresh 693
- 692 Troubleshooting Guide 694
- Random spots/Blurred images 695
- The entire output is blank 696
- Streaks appear on the output 698
- Pitched color dots 700
- Vertical blanks 701
- 700 Troubleshooting Guide 702
- Ghosting 703
- Light-induced fatigue 704
- Bead-Carry-Out (BCO) 706
- Jagged characters 707
- Auger mark 708
- Wrinkled/Stained paper 709
- 708 Troubleshooting Guide 710
- Jam/Alignment Problems 712
- Images are skewed 714
- SSF Misfeed Jam 716
- 716 Troubleshooting Guide 718
- Regi Jam (Exit Sensor On JAM) 719
- SSF Multi-feed Jam 720
- Copy Problem 722
- Fax Problems 722
- FAX mode should be selected 723
- 722 Troubleshooting Guide 724
- Scanning Problems 725
- 724 Troubleshooting Guide 726
- 726 Troubleshooting Guide 728
- 728 Troubleshooting Guide 730
- Other Problems 732
- Contacting Service 734
- Troubleshooting Guide 733 735
- 734 Troubleshooting Guide 736
- Troubleshooting Guide 735 737
- 736 Troubleshooting Guide 738
- Appendix 739
- Warranty and Return Policy 742
- Contacting Dell 742
- Appendix 741 743
- 742 Appendix 744
- Numerics 745
- FOR PROOF ONLY 746
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