Dell 2155 Color Laser User's Guide Page 735
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- TROUBLESHOOTING
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Troubleshooting Guide 733
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DELL CONFIDENTIAL – PRELIMINARY 9/13/10 - FOR PROOF ONLY
- Contents 3
- 2 Contents 4
- Computers 141 6
- (CUPS) 147 6
- Using Your Printer 159 7
- 6 Contents 8
- 8 Contents 10
- 10 Contents 12
- 12 Contents 14
- Know Your Printer 419 15
- 14 Contents 16
- 16 Contents 18
- 18 Contents 20
- Maintaining Your Printer 611 22
- Troubleshooting 683 24
- Appendix 737 25
- 24 Contents 26
- Before Beginning 27
- Notes, Notices, and Cautions 29
- As for RSA BSAFE 30
- Dell™ 2155cn/2155cdn 31
- Finding Information 33
- 32 Finding Information 34
- 34 Finding Information 36
- Product Features 37
- 36 Product Features 38
- 38 Product Features 40
- About the Printer 41
- Front and Rear View 42
- Space Requirements 43
- 42 About the Printer 44
- Securing the Printer 45
- Ordering Supplies 45
- About the Printer 45 47
- 46 About the Printer 48
- Setting up the Printer 49
- (Printer Setup) 49
- Preparing Printer Hardware 51
- Close the toner access cover 53
- 52 Preparing Printer Hardware 54
- (Recommended) 67
- When Using the Operator panel 69
- Navigator 71
- For DHCP network: 81
- For Fixed IP networks: 86
- Connecting Your Printer 93
- Direct Connection 94
- Connecting the Telephone Line 96
- Connecting Your Printer 95 97
- 96 Connecting Your Printer 98
- Turning on the Printer 99
- 102 Connecting Your Printer 104
- Setting the IP Address 105
- When Using the Operator Panel 106
- When Using the Tool Box 107
- Verifying the IP Settings 108
- 108 Setting the IP Address 110
- Loading Paper 111
- 112 Loading Paper 114
- Windows Computers 115
- Direct Connection Setup 117
- Network Connection Setup 120
- Before Installation 126
- 64-bit Edition 128
- Start Remote Registry 129
- Disable User Account Control 129
- Disable Simple File Sharing 131
- Installing the Printer Driver 131
- 2003 x64 Edition 133
- Point and Print 135
- Peer-to-Peer 138
- Macintosh Computers 143
- When Using a USB connection 144
- When Using IP Printing 144
- When Using Bonjour 144
- When Using a USB Connection 145
- Configuring Settings 148
- Linux Computers (CUPS) 149
- Setting Up the Queue 150
- Setting the Default Queue 151
- Setup Overview 152
- Using Your Printer 161
- Overview 163
- Printer Status 165
- Printer Jobs 165
- For Firefox 2.0 or Later 169
- Page Display Format 170
- Left Frame 172
- Right Frame 173
- Buttons in the Right Frame 174
- Details of the Menu Items 175
- Printer Events 179
- Printer Information 179
- Printer Settings 181
- Purpose: 196
- System Settings 197
- USB Settings 199
- PCL Settings 199
- To change the PDF settings 200
- Panel Lock 200
- Copy Defaults 203
- Copy Color Balance 204
- Copy Settings 204
- Fax Defaults 205
- Fax Settings 206
- Print from USB Defaults 211
- Paper Density 211
- Adjust BTR 212
- Adjust Fuser 212
- Auto Registration Adjustment 213
- Clean Developer 214
- Reset Defaults 214
- Initialize PrintMeter 215
- Non-Dell Toner 216
- Adjust Altitude 216
- Clock Settings 216
- Web Link Customization 216
- Print Server Settings 217
- E-Mail Alert Setup Page 222
- Basic Information 224
- Port Settings 224
- E-Mail Alert 231
- SNMP v1/v2c 234
- Scan To PC 237
- Wireless LAN 238
- Reset Print Server 240
- Set Password 240
- LDAP User Mapping 242
- Copy Printer Settings 247
- Print Volume 247
- Dell ColorTrack 248
- Address Book 250
- E-Mail Address (Delete) 252
- E-Mail Group - Top Page 253
- E-Mail Group (Delete) 254
- Default Setup 254
- Server Address - Top Page 255
- Server Address (Delete) 257
- FAX Speed Dial - Top Page 257
- FAX Speed Dial (Delete) 258
- FAX Group - Top Page 259
- FAX Group (Delete) 260
- Tray Settings 261
- Print Media Guidelines 263
- Recommended Paper 264
- Unacceptable Paper 265
- Selecting Paper 265
- Selecting Pre-Punched Paper 266
- Print Media Guidelines 265 267
- 266 Print Media Guidelines 268
- NOTE: Set Letterhead Duplex 268
- Envelopes 269
- Storing Print Media 271
- Supported Paper Sizes 272
- Supported Paper Types 273
- Paper Type Specifications 273
- 272 Print Media Guidelines 274
- Loading Print Media 275
- Sheet Feeder 278
- Envelope #10 279
- Monarch or DL 279
- Envelope #10, Monarch, or DL 283
- Using the SSF 285
- Linking Trays 286
- Operator Panel 287
- Printing, Copying 291
- Scanning, and Faxing 291
- Printing 293
- Sending a Job to Print 294
- Canceling a Print Job 294
- Duplex Printing 295
- Printer Only) 296
- Secure Print 300
- Private MailBox Print 300
- Public MailBox Print 300
- Proof Print 300
- Storing Print Jobs 301
- Printing the Stored Jobs 301
- MailBox Print) 301
- A plug type 302
- Supported File Formats 303
- PDF Port Direct Printing 303
- Printing a Report Page 304
- Printing Font Sample List 305
- Settings 308
- Resetting Defaults 310
- Adjusting the Language 311
- 310 Printing 312
- Loading Paper for Copying 313
- Selecting Paper Tray 313
- Preparing a Document 313
- Making Copies From the ADF 315
- Setting Copy Options 316
- Number of Copies 317
- Select Tray 318
- SSF Paper Size 319
- SSF Paper Type 320
- Collated 321
- Reduce/Enlarge 322
- Document Size 324
- Original Type 325
- Lighter/Darker 325
- Sharpness 326
- Color Saturation 327
- Auto Exposure 328
- Multiple-Up 330
- Margin Top/Bottom 331
- Margin Left/Right 332
- Changing the Default Settings 333
- Copying 333 335
- 334 Copying 336
- Scanning 337
- PaperPort 338
- Dell ScanCenter 339
- For Microsoft Windows: 340
- ScanButton Manager 341
- For Apple Macintosh: 343
- Scan Setting Tool 344
- IP Address Settings 345
- Password Setting 347
- (WIA) Driver 348
- Scanning 347 349
- Windows XP only 349
- Scanning to Network 350
- Procedures 352
- For Windows XP: 353
- For Windows Server 2008: 353
- For Windows Server 2008 R2: 353
- For Mac OS X 10.3.9: 354
- Scanning 355 357
- Scanning 357 359
- For Mac OS X 10.3.9/10.4.11: 361
- For Mac OS X 10.5/10.6: 361
- Scanning 361 363
- 362 Scanning 364
- Server Address 364
- page appears 364
- Using Address Book Editor 366
- 366 Scanning 368
- Network(Computer) 369
- Scanning to a USB Memory 370
- Types of a USB Memory 371
- Setting an E-Mail Alert 372
- Registering a New User 373
- 374 Scanning 376
- Setup Navigator 377
- Setting Your Country 378
- Setting the Printer ID 378
- Keypad Letters and Numbers 380
- Setting the Time and Date 381
- Changing the Clock Mode 382
- Setting Sounds 382
- Ringer Volume 383
- Advanced Fax Settings 388
- Fax Data Encoding Method 389
- Diagnosing the Fax Connection 390
- Sending a Fax 391
- Sending a Fax Automatically 395
- Sending a Fax Manually 396
- Sending a Delayed Fax 397
- Procedure 399
- 398 Faxing 400
- Faxing 399 401
- Fax Cover Page 402
- Sender Name 403
- 402 Faxing 404
- Faxing 403 405
- Receiving a Fax 406
- Machine/Fax 407
- Receiving Faxes in the Memory 408
- Automatic Dialing 409
- Group Dialing 411
- Setting Group Dial 411
- Editing Group Dial 412
- Faxing 411 413
- Phone Book 414
- Other Ways to Fax 415
- Using an Answering Machine 417
- Printing a Report 418
- Faxing 417 419
- Changing Setting Options 420
- Know Your Printer 421
- Printer Settings Report 423
- Menu Settings 424
- TCP/IP Settings 429
- Defaults Settings 429
- Printer Maintenance 435
- Date & Time 441
- Color Registration Adjustment 442
- Initialize Print Meter 445
- Network Settings 449
- Scan Defaults 455
- Diagnosis 465
- Machine Check 466
- Paper Wrinkle Check Mode 467
- Environment Sensor Info 468
- Report / List 471
- Admin Menu 473
- Print Language 474
- Orientation 476
- Symbol Set 478
- Font Size 478
- Font Pitch 479
- Form Line 479
- Quantity 480
- Image Enhance 480
- Hex Dump 480
- Draft Mode 481
- LineTermination 481
- Default Color 481
- 2 Sided Print 482
- Print Mode 482
- PDF Password 483
- Output Size 483
- Output Color 484
- Wireless Status 485
- Wireless Setup 485
- Reset Wireless 487
- IP Filter 491
- IEEE 802.1x 491
- Reset LAN 491
- Auto Rec Tel/Fax 493
- Auto Rec Ans/Fax 493
- Line Monitor 493
- Ring Tone Volume 494
- Line Type 494
- Tone/Pulse 494
- Resend Delay 495
- Redial Attempts 495
- Redial Delay 495
- Junk Fax Setup 495
- Remote Receive 496
- Remote Rcv Tone 496
- Fax Header 496
- Fax Header Name 496
- Fax Number 496
- DRPD Pattern 497
- Duplex Print 499
- Sent Fax Fwd 499
- Fax Fwd Number 499
- Prefix Dial 499
- Prefix Dial Num 500
- Discard Size 500
- Modem Speed 500
- Fax Transmit 502
- Fax Broadcast 502
- Fax Protocol 502
- Power Saver Wake Up 504
- Auto Reset 504
- Fault Time-out 504
- Job Time-out 505
- Audio Tone 505
- Default Print Paper Size 508
- Auto Log Print 508
- Print ID 509
- Print Text 509
- Banner Sheet 509
- RAM Disk 510
- Substitute Tray 510
- Set Available Time 511
- Secure Job Expiration 511
- ColorTrack Mode 512
- No Account User Print 512
- Color Track Error Rep 513
- Letterhead Duplex Mode 513
- Low Toner Alert Msg 513
- Email From Field 513
- Server Address Book 514
- Server Phone Book 514
- Power on Wizard 514
- Maintenance 515
- Auto Reg Adjust 517
- Color Reg Adjust 517
- Toner Refresh 519
- Drum Refresh 519
- Init Print Meter 520
- Clear Storage 520
- Non-DELL Toner 520
- Secure Settings 521
- Function Enabled 522
- Color Balance 525
- Panel Language 532
- Print Menu 532
- Private Mail Box 533
- Public Mail Box 534
- Copy Menu 536
- Scan Menu 544
- Scan to Network 545
- Scan to Application 545
- File Format 546
- Color Mode 546
- Resolution 546
- Contrast 548
- Margin Middle 549
- Fax Menu 550
- Delayed Start 551
- Print from USB Menu 552
- Disabling the Panel Lock 556
- Understanding Your Printer 559
- Software 559
- User Setup Disk Creating Tool 560
- Software Update 560
- Printer Settings Utility 561
- Address Books 563
- Address Book Panel 565
- Editing an entry: 567
- Status Monitor Widget Feature 568
- Printer Status Window 570
- Order Window 571
- Preferences 572
- Status Update Interval 573
- SNMP Community Name 573
- Service Tag button 573
- Distributions 574
- Printing system 574
- Printer Selection Window 575
- Printer Status Image Area 577
- Toner Alert 577
- Order Online 577
- Refresh button 577
- Close button 577
- Select Printer Model 578
- Order by Phone 578
- Service Tag Window 579
- Settings Window 579
- Update of status 580
- Port Number Settings 580
- Protocol Settings - SNMP 580
- Order URL 580
- Understanding Fonts 583
- Pitch and Point Size 584
- Bitmapped and Scalable Fonts 585
- Resident Fonts 587
- Symbol Sets 588
- 588 Understanding Fonts 590
- Devices (WSD) 603
- Printer Setup 604
- Specifications 607
- Environment 608
- Altitude 609
- Copier Specifications 610
- Scanner Specifications 611
- Facsimile Specifications 611
- 610 Specifications 612
- Maintaining Your Printer 613
- Storing Consumables 617
- Removing the Toner Cartridge 618
- Installing a Toner Cartridge 619
- Removing the PHD Unit 621
- 620 Maintaining Your Printer 622
- Open the belt unit 622
- Maintaining Your Printer 621 623
- Installing a PHD Unit 624
- Maintaining Your Printer 623 625
- Maintaining Your Printer 625 627
- 626 Maintaining Your Printer 628
- Close the front cover 628
- Replacing the Retard Roller 629
- Maintaining Your Printer 629 631
- Cleaning Inside the Printer 633
- 632 Maintaining Your Printer 634
- Maintaining Your Printer 633 635
- 634 Maintaining Your Printer 636
- Maintaining Your Printer 635 637
- 636 Maintaining Your Printer 638
- Cleaning the CTD Sensor 639
- 638 Maintaining Your Printer 640
- Cleaning the Scanner 642
- NOTE: Handle with care 643
- Cleaning the ADF Feed Roller 644
- Adjusting Color Registration 645
- Determining Values 646
- Slow Scan 647
- Entering Values 648
- Removing Options 651
- Removing Options 651 653
- Removing Options 653 655
- Removing Options 655 657
- Turn on the printer 659
- 658 Removing Options 660
- Clearing Jams 661
- 662 Clearing Jams 664
- Clearing Jams 663 665
- Clearing Jams 665 667
- Sheet Tray 670
- Clearing Jams 669 671
- Clearing Jams 673 675
- Clearing Jams 675 677
- Clearing Jams 677 679
- Clearing Jams 679 681
- 680 Clearing Jams 682
- 682 Clearing Jams 684
- Troubleshooting 685
- Troubleshooting Guide 687
- Printing Problems 688
- Print Quality Problems 690
- The output is too light 691
- 690 Troubleshooting Guide 692
- CAUTION: Using the Refresh 693
- 692 Troubleshooting Guide 694
- Random spots/Blurred images 695
- The entire output is blank 696
- Streaks appear on the output 698
- Pitched color dots 700
- Vertical blanks 701
- 700 Troubleshooting Guide 702
- Ghosting 703
- Light-induced fatigue 704
- Bead-Carry-Out (BCO) 706
- Jagged characters 707
- Auger mark 708
- Wrinkled/Stained paper 709
- 708 Troubleshooting Guide 710
- Jam/Alignment Problems 712
- Images are skewed 714
- SSF Misfeed Jam 716
- 716 Troubleshooting Guide 718
- Regi Jam (Exit Sensor On JAM) 719
- SSF Multi-feed Jam 720
- Copy Problem 722
- Fax Problems 722
- FAX mode should be selected 723
- 722 Troubleshooting Guide 724
- Scanning Problems 725
- 724 Troubleshooting Guide 726
- 726 Troubleshooting Guide 728
- 728 Troubleshooting Guide 730
- Other Problems 732
- Contacting Service 734
- Troubleshooting Guide 733 735
- 734 Troubleshooting Guide 736
- Troubleshooting Guide 735 737
- 736 Troubleshooting Guide 738
- Appendix 739
- Warranty and Return Policy 742
- Contacting Dell 742
- Appendix 741 743
- 742 Appendix 744
- Numerics 745
- FOR PROOF ONLY 746
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