Dell PowerEdge 800 Service Manual download pdf (Page 44)

g. Stand the system upright.

h. Install the bezel. See "Installing the Bezel."

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11. Format and partition the hard drive. See the operating system documentation.

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12. If possible, restore the files to the drive.

If the problem persists, see "Getting Help."

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Troubleshooting a Cabled SCSI Hard Drive



Problem

l Device driver error.

l Hard drive not recognized by the system.

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Action



1. Run the appropriate online diagnostic test. See "Using Server Administrator Diagnostics" in "Running System Diagnostics."

If the test fails, continue to the next step.

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2. Run the SCSI controllers test and the hard-drive tests in the system diagnostics. See "Running the System Diagnostics."

For information about testing the controller, see the SCSI or RAID controller card's documentation.

If the tests fail, continue to the next step.

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3. Restart the system and enter the configuration utility.

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4. Ensure that the primary SCSI channel is enabled, and restart the system. See the controller card's documentation.

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5. Ensure that the required device drivers are installed and configured correctly. See the Dell OpenManage Server Assistant CD.

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6. Turn off the system and attached peripherals, and disconnect the system from the electrical outlet.

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7. Open the system. See "Opening the System."

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8. Lay the system on its right side.

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9. Ensure that the hard-drive interface cable is properly connected between the drive and the controller card. See the controller card's documentation.

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10. If the hard drive is the boot drive, ensure that the drive is configured and connected properly. See "Configuring the Boot Drive" in "Installing Drives."

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11. Ensure that a power cable is properly connected to the drive.

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12. Ensure that the controller card is installed correctly.

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13. Ensure that the hard drive is configured with a unique SCSI ID number and that the drive is terminated or not terminated as appropriate. See the

documentation for the hard drive.

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14. Install the cover. See "Replacing the Cover."

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15. Stand the system upright.

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NOTICE: This procedure can destroy data stored on the hard drive. Before you continue, back up all files on the hard drive.

NOTE: To enter the utility, press <Ctrl><h>, <Ctrl><a>, or <Ctrl><m>, depending on the utility. See the documentation supplied with the

controller for information about the configuration utility.

CAUTION: See your Product Information Guide for complete information about safety precautions, working inside the computer, and protecting

against electrostatic discharge.

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Dell PowerEdge 800 Service Manual Page 44

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