Error Codes
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NOTE: Error codes displayed on the front panel LCD during normal operation, as opposed to when viewing them through the event
log, will not display the preceding '3' and '0' characters, included in the table below. Also note that when viewing the event log, error
codes must be preceded by the '3' and '0' characters to be considered valid.
This error indicates that the autoloader received an undefined command or an invalid parameter within a
command.
Device Status Not Suitable to
Execute This Command.
If the robotics are busy, some commands cannot be executed at the same time. This error indicates a probable
violation. This is not an error condition, but does result in Busy
being reported to the host for the requested SCSI
The cartridge inventory is not valid because of manual changes or previous fatal errors. Update the inventory
using the Re-inventory option in the Configuration menu (see "Creating an Inventory of Cartridges"), or power
cycle the autoloader.
There is no cartridge in the location from which a cartridge move was issued.
The location to which a cartridge move was issued already contains a cartridge.
Import/Export Slot Access
Rejected.
User attempted to access the Import/Export slot, but media removal was prevented by the host.
A command did not complete in the required amount of time.
Communications Error During
Loop-Back.
Power cycle the autoloader and attempt the operation again. If the error recurs, contact your technical support
representative.
There was a communication timeout between the drive and loader during the System Test.
Loader error recovery successful. Your diagnostic tool can provide details of the original loader error.
Mechanical Initialization Failure.
The robotics were not able to move to the safe mechanical initialization position. Manual intervention is
necessary.
Fatal robotic error occurred during the inventory scan.
Belt positioning error occurred during Preposition command.
A failure occurred while trying to load a cartridge a slot to the drive.
A failure occurred while trying to unload a cartridge from the drive to its slot.
An error occurred while trying to import a data cartridge to a carousel slot.
An error occurred while trying to export a data cartridge from its carousel slot. Can be caused by an empty slot
that is expected to be full.
Error occurred during carousel movement (Position Not Found). Could be caused by a missing or misaligned
cartridge carrier, or an obstruction, or unexpected cartridge in either the carousel path or Import/Export slot.
Cartridge Transport Position
Error.
Cartridge transport element is unable to reach its desired position. Failure occurred while trying to place a
cartridge into or remove a cartridge from the drive or a slot.
Gripper unable to reach position.
Error occurred while trying to pull a cartridge from the drive or a carousel slot.
Import/Export Slot Position
Error.
The Import/Export slot door was not in the requested position during device operation. Can be caused by
manually opening the door or a cartridge or other obstruction is blocking the door. Try removing the cartridge or
obstruction, then power cycle or reset the autoloader.
Autoloader Processor Detected a Fan Error.
Power cycle the autoloader and attempt the operation again. If the error recurs, contact your technical support
representative.
Power cycle the autoloader and attempt the operation again. If the error recurs, contact your technical support
representative.
Power cycle the autoloader and attempt the operation again. If the error recurs, contact your technical support
representative.
Controller Timer Failure.
An unrecoverable failure has occurred in the controller timer circuit.
Loader To Drive Communication
IC Error.
Failure in IC handling loader to drive communication.
Power cycle the autoloader and attempt the operation again. If the error recurs, contact your technical support
representative.
Power cycle the autoloader and attempt the operation again. If the error recurs, contact your technical support
representative.
Timeout on Autoloader
Command.
Power cycle the autoloader and attempt the operation again. If the error recurs, contact your technical support
representative.
Power cycle the autoloader and attempt the operation again. If the error recurs, contact your technical support
representative.
Drive Communication Error.
Power cycle the autoloader and attempt the operation again. If the error recurs, contact your technical support
representative.
Power cycle the autoloader and attempt the operation again. If the error recurs, contact your technical support
representative.
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