Dell Dimension 3000 User Manual Page 28
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- Table of contents
- TROUBLESHOOTING
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28 Solving Problems
Scanner Problems
CAUTION: Before you begin any of the procedures in this section, follow the safety instructions located in the
Product Information Guide.
NOTE: If you need technical assistance for your scanner, contact the scanner’s manufacturer.
CHECK THE PRINTER CABLE CONNECTIONS —
• See the printer documentation for cable connection information.
• Ensure that the printer cables are securely connected to the printer and the computer (see page 9).
TEST THE ELECTRICAL OUTLET — Ensure that the electrical outlet is working by testing it with another
device, such as a lamp.
VERIFY THAT THE PRINTER IS RECOGNIZED BY WINDOWS —
1
Click the
Start
button, click
Control Panel
, and then click
Printers and Other Hardware
.
2
Click
View installed printers or fax printers
.
If the printer is listed, right-click the printer icon.
3
Click
Properties
and click the
Ports
tab. For a parallel printer, ensure that the
Print to the following
port(s):
setting is
LPT1 (Printer Port)
. For a USB printer, ensure that the
Print to the following port(s):
setting is
USB
.
REINSTALL THE PRINTER DRIVER — See the printer documentation for instructions.
CHECK THE SCANNER DOCUMENTATION — See the scanner documentation for setup and
troubleshooting information.
UNLOCK THE SCANNER — Ensure that your scanner is unlocked if it has a locking tab or button.
RESTART THE COMPUTER AND TRY THE SCANNER AGAIN
CHECK THE CABLE CONNECTIONS —
• See the scanner documentation for cable connection information.
• Ensure that the scanner cables are securely connected to the scanner and the computer.
- Owner’s Manual 1
- Notes, Notices, and Cautions 2
- Abbreviations and Acronyms 2
- Contents 3
- 3 Advanced Troubleshooting 4
- 5 Appendix 6
- Finding Information 7
- 8 Finding Information 8
- Setting Up a Printer 9
- Connecting a Parallel Printer 10
- Connecting to the Internet 12
- Copying CDs and DVDs 14
- Helpful Tips 15
- Hyper-Threading 16
- Solving Problems 17
- CD and DVD drive problems 18
- Hard drive problems 19
- Error Messages 20
- IEEE 1394 Device Problems 21
- Keyboard Problems 22
- Lockups and Software Problems 22
- A program stops responding 23
- A program crashes repeatedly 23
- A solid blue screen appears 23
- Memory Problems 24
- Mouse Problems 25
- Network Problems 26
- Power Problems 26
- Printer Problems 27
- Scanner Problems 28
- Sound and Speaker Problems 29
- Video and Monitor Problems 30
- 32 Solving Problems 32
- Advanced Troubleshooting 33
- Dell Diagnostics 36
- What Is a Driver? 38
- Identifying Drivers 38
- Reinstalling Drivers 38
- Manually Reinstalling Drivers 39
- Using Microsoft 40
- Windows XP System Restore 40
- Enabling System Restore 41
- Removing Dell PC Restore 42
- Using the Operating System CD 43
- Removing and Installing Parts 45
- Front View 47
- Back View 48
- Removing the Computer Cover 50
- Inside View of Your Computer 52
- System Board Components 53
- DDR Memory Overview 54
- Installing Memory 55
- PCI Cards 57
- Removing a PCI Card 59
- Front Panel 60
- Reattaching the Front Panel 62
- Connecting Drive Cables 63
- Hard Drive 64
- Installing a Hard Drive 66
- Floppy Drive 67
- Installing a Floppy Drive 68
- CD/DVD Drive 69
- Removing a CD/DVD Drive 70
- Installing a CD/DVD Drive 71
- Replacing the Computer Cover 75
- Appendix 77
- 78 Appendix 78
- System Setup 80
- Entering System Setup 81
- System Setup Options 82
- 84 Appendix 84
- Power Management 84
- Maintenance 84
- POST Behavior 84
- Boot Sequence 85
- Clearing Forgotten Passwords 86
- Appendix 87 87
- FCC Notices (U.S. Only) 88
- Contacting Dell 89
- 90 Appendix 90
- 92 Appendix 92
- 94 Appendix 94
- 96 Appendix 96
- 98 Appendix 98
- 100 Appendix 100
- 102 Appendix 102
- 104 Appendix 104
- 106 Appendix 106
- Index 107 107
- 108 Index 108
- Index 109 109
- 110 Index 110
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