Dell Dimension 3000 User Manual

www.dell.com | support.dell.comDell™ Dimension™ 3000Owner’s ManualModel DMCkeyboard connectormouse connectorUSB 2.0 connectors (4)microphone connector

10 Setting Up and Using Your Computer3Attach the USB printer cable to the USB connectors on the computer and the printer. The USB connectors fit only

100 AppendixLatin America Customer Technical Support (Austin, Texas, U.S.A.)512 728-4093Customer Service (Austin, Texas, U.S.A.)512 728-3619Fax (Techn

Appendix 101MexicoInternational Access Code: 00Country Code: 52Customer Technical Support001-877-384-8979or 001-877-269-3383Sales50-81-8800or 01-800-8

102 AppendixNorway (Lysaker)International Access Code: 00Country Code: 47Website: support.euro.dell.comE-mail Support (portable computers):nor_nbk_sup

Appendix 103St. Lucia General Support1-800-882-1521St. Vincent and the Grenadines General Supporttoll-free: 1-877-270-4609Singapore (Singapore)Interna

104 AppendixSweden (Upplands Vasby)International Access Code: 00Country Code: 46City Code: 8Website: support.euro.dell.comE-mail: [email protected]

Appendix 105Trinidad/Tobago General Support1-800-805-8035Turks and Caicos Islands General Supporttoll-free: 1-866-540-3355U.K. (Bracknell)Internationa

106 AppendixU.S.A. (Austin, Texas)International Access Code: 011Country Code: 1Automated Order-Status Servicetoll-free: 1-800-433-9014AutoTech (portab

Index 107IndexAaudio. See soundBbatteryproblems, 17replacing, 73BIOS, 80boot sequence, 85changing, 85-86option settings, 85bootingto a USB device, 85C

108 Index108 Indexdriversabout, 38identifying, 38driveshard drive, 64installing CD/DVD, 71installing floppy, 68installing hard drive, 66problems, 17re

Index 109modemconnector, 49problems, 19monitorblank, 30hard to read, 31problems, 30motherboard. See system boardmouseconnector, 49problems, 25Nnetwork

Setting Up and Using Your Computer 114Turn on the printer and then turn on the computer. If the Add New Hardware Wizard window appears, click Cancel.5

110 Index110 IndexsoftwareHyper-Threading, 16problems, 23-24soundproblems, 29volume, 29sound connectorsline-in, 49line-out, 50speakerproblems, 29volum

12 Setting Up and Using Your ComputerNetwork Setup WizardThe Microsoft® Windows® XP operating system provides a Network Setup Wizard to guide you thro

Setting Up and Using Your Computer 13If you are using a dial-up connection, connect a telephone line to the modem connector on your computer and to th

14 Setting Up and Using Your ComputerCopying CDs and DVDs NOTE: Please observe all copyright laws when creating CDs or DVDs.This section applies only

Setting Up and Using Your Computer 15Blank DVD+/-Rs can be used to permanently store large amounts of information. After you create a DVD+/-R disc, yo

16 Setting Up and Using Your Computer• Use a blank CD-RW to practice CD recording until you are familiar with CD recording techniques. If you make a m

Solving Problems 17Solving ProblemsTroubleshooting TipsFollow these tips when you troubleshoot your computer:• If you added or removed a part before t

18 Solving ProblemsCD and DVD drive problems NOTE: High-speed CD or DVD drive vibration is normal and may cause noise, which does not indicate a defe

Solving Problems 19Hard drive problemsE-Mail, Modem, and Internet Problems CAUTION: Before you begin any of the procedures in this section, follow th

Notes, Notices, and Cautions NOTE: A NOTE indicates important information that helps you make better use of your computer. NOTICE: A NOTICE indicates

20 Solving ProblemsError Messages CAUTION: Before you begin any of the procedures in this section, follow the safety instructions located in the Prod

Solving Problems 21IEEE 1394 Device Problems CAUTION: Before you begin any of the procedures in this section, follow the safety instructions located

22 Solving ProblemsKeyboard Problems CAUTION: Before you begin any of the procedures in this section, follow the safety instructions located in the P

Solving Problems 23A program stops respondingA program crashes repeatedly NOTE: Software usually includes installation instructions in its documentat

24 Solving ProblemsOther software problemsMemory Problems CAUTION: Before you begin any of the procedures in this section, follow the safety instruct

Solving Problems 25Mouse Problems CAUTION: Before you begin any of the procedures in this section, follow the safety instructions located in the Prod

26 Solving ProblemsNetwork Problems CAUTION: Before you begin any of the procedures in this section, follow the safety instructions located in the Pr

Solving Problems 27Printer Problems CAUTION: Before you begin any of the procedures in this section, follow the safety instructions located in the Pro

28 Solving ProblemsScanner Problems CAUTION: Before you begin any of the procedures in this section, follow the safety instructions located in the Pr

Solving Problems 29Sound and Speaker Problems CAUTION: Before you begin any of the procedures in this section, follow the safety instructions located

Contents 3ContentsFinding Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 71 Setting Up and Using Your ComputerSetting U

30 Solving ProblemsNo sound from headphonesVideo and Monitor Problems CAUTION: Before you begin any of the procedures in this section, follow the saf

Solving Problems 31If the screen is difficult to readCHECK THE DIAGNOSTIC LIGHTS — See page 33.RUN THE DELL DIAGNOSTICS — See page 36.CHECK THE MONIT

32 Solving Problems

Advanced Troubleshooting 33Advanced TroubleshootingDiagnostic Lights CAUTION: Before you begin any of the procedures in this section, follow the safe

34 Advanced TroubleshootingA possible graphics card failure has occurred.• If the computer has a graphics card, remove the card, reinstall it (see pag

Advanced Troubleshooting 35A possible expansion card failure has occurred.1Determine if a conflict exists by removing a card (not a graphics card) and

36 Advanced TroubleshootingDell Diagnostics CAUTION: Before you begin any of the procedures in this section, follow the safety instructions located i

Advanced Troubleshooting 372If a problem is encountered during a test, a message appears with an error code and a description of the problem. Write do

38 Advanced TroubleshootingDriversWhat Is a Driver?A driver is a program that controls a device such as a printer, mouse, or keyboard. All devices req

Advanced Troubleshooting 39Using Windows XP Device Driver RollbackIf a problem occurs on your computer after you install or update a driver, use Windo

4 ContentsKeyboard Problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22Lockups and Software Problems . . . . . . . . . . . . .

40 Advanced Troubleshooting• Dell PC Restore by Symantec restores your hard drive to the operating state it was in when you purchased the computer. De

Advanced Troubleshooting 415Click Next.The Restoration Complete screen appears after System Restore finishes collecting data and then the computer res

42 Advanced Troubleshooting2Immediately upon seeing the blue bar, press <Ctrl><F11>.If you do not press <Ctrl><F11> in time, l

Advanced Troubleshooting 435Click Yes when a confirmation message appears.The PC Restore partition is deleted and the newly available disk space is ad

44 Advanced Troubleshooting4Press <F12> immediately after the DELL™ logo appears.If the operating system logo appears, wait until you see the Wi

Removing and Installing Parts 45Removing and Installing PartsBefore You BeginThis chapter provides procedures for removing and installing the componen

46 Removing and Installing PartsBefore Working Inside Your ComputerUse the following safety guidelines to help protect your computer from potential da

Removing and Installing Parts 47Front and Back View of the ComputerFront View1293486 51071 CD or DVD drive-activity lightThe drive activity light is o

48 Removing and Installing PartsBack View7 power button Press to turn on the computer. NOTICE: To avoid losing data, do not use the power button to tu

Removing and Installing Parts 491 parallel connector Connect a parallel device, such as a printer, to the parallel connector. If you have a USB printe

Contents 5Restoring Your Operating System . . . . . . . . . . . . . . . . . . . . . . . . 39Using Microsoft Windows XP System Restore . . . . . . .

50 Removing and Installing PartsRemoving the Computer Cover CAUTION: Before you begin any of the procedures in this section, follow the safety instru

Removing and Installing Parts 515Place the computer cover on a level surface.computer covercover latchback of computer

52 Removing and Installing PartsInside View of Your Computer CAUTION: Before you begin any of the procedures in this section, see the safety instruct

Removing and Installing Parts 53System Board ComponentsMemoryYou can increase your computer memory by installing memory modules on the system board. F

54 Removing and Installing PartsDDR Memory OverviewDDR memory modules should be installed in pairs of matched memory size. This means that if you purc

Removing and Installing Parts 55Installing Memory CAUTION: Before you begin any of the procedures in this section, follow the safety instructions loc

56 Removing and Installing Parts9Align the notch on the bottom of the module with the crossbar in the connector. NOTICE: To avoid breaking the memory

Removing and Installing Parts 57 NOTICE: To prevent static damage to components inside your computer, discharge static electricity from your body bef

58 Removing and Installing Parts3Align the cutout on the bottom of the card with the crossbar in the system board connector. Gently rock the card into

Removing and Installing Parts 59 NOTICE: Do not route card cables over or behind the cards. Cables routed over the cards can cause damage to the equi

6 ContentsHard Drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 64Removing a Hard Drive. . . . . . . . . . . . . . . .

60 Removing and Installing PartsFront Panel CAUTION: Before you begin any of the procedures in this section, follow the safety instructions located i

Removing and Installing Parts 61Removing the Front-Panel Insert1Press in the two insert tabs. 2Push out the front-panel insert.inserttabs (2)

62 Removing and Installing PartsReattaching the Front Panel1Reattach the front panel to the side hinges. 2Rotate the front panel until it snaps onto t

Removing and Installing Parts 63General Installation GuidelinesConnect IDE hard drives to the system board connector labeled PRI IDE. Connect CD/DVD d

64 Removing and Installing PartsHard Drive CAUTION: Before you begin any of the procedures in this section, follow the safety instructions located in

Removing and Installing Parts 653If you are replacing the hard drive, remove the drive from the bracket:aRemove the hard drive-securing screws.bRemove

66 Removing and Installing PartsInstalling a Hard Drive1Unpack the replacement hard drive, and prepare it for installation.2Check the documentation fo

Removing and Installing Parts 67Floppy Drive CAUTION: Before you begin any of the procedures in this section, follow the safety instructions located

68 Removing and Installing Parts3Remove the floppy drive from the bracket:aRemove all four drive-securing screws (two on each side).bRemove the floppy

Removing and Installing Parts 69 NOTICE: Match the colored strip on the cable with pin 1 on the drive (pin 1 is marked as "1").8Reattach th

Finding Information 7Finding InformationWhat Are You Looking For? Find It Here• Warranty information• Safety instructions• Regulatory information• Erg

70 Removing and Installing PartsRemoving a CD/DVD Drive1Disconnect the power, audio, and CD/DVD drive cables from the back of the drive and from the s

Removing and Installing Parts 71Installing a CD/DVD Drive1If you are installing a new drive, unpack the drive and prepare it for installation.Check th

72 Removing and Installing Parts2Remove two extra alignment screws, shown in the illustration on page 72, from the front of the computer and insert th

Removing and Installing Parts 73 NOTICE: Match the colored strip on the cable with pin 1 on the drive (pin 1 is marked as "1").6Connect the

74 Removing and Installing PartsA coin-cell battery maintains computer configuration, date, and time information. The battery can last several years.I

Removing and Installing Parts 75 NOTICE: To connect a network cable, first plug the cable into the network device and then plug it into the computer.

76 Removing and Installing Parts

Appendix 77AppendixSpecificationsProcessorProcessor typeIntel® Pentium® 4 with HT Technology and Intel Celeron®NOTE: Not all Pentium 4 processors supp

78 AppendixNIC integrated network interface capable of 10/100 communication.System Clock Intel Pentium 4: 800 MHzIntel Celeron: 533 MHzVideoType Integ

Appendix 79PS/2 (keyboard and mouse)6-pin mini-DINUSBtwo front-panel and four back-panel USB 2.0–compliant connectorsAudioThree connectors for line-in

8 Finding Information• Service Tag and Express Service Code • Microsoft Windows License LabelService Tag and Microsoft Windows LicenseThese labels are

80 AppendixSystem SetupOverviewUse system setup as follows: • To change the system configuration information after you add, change, or remove any hard

Appendix 81Entering System Setup1Turn on (or restart) your computer.2When the blue DELL™ logo appears, press <F2> immediately. If you wait too l

82 AppendixSystem Setup Options NOTE: Depending on your computer and installed devices, the items listed in this section may not appear, or may not a

Appendix 83LTP Port Address Identifies the address for the parallel port.LPT Port DMA Identifies and defines the parallel port DMA settings. You can s

84 AppendixPower ManagementAC Recovery Determines what happens when AC power is restored to the computer.Auto Power On Sets the computer to automatica

Appendix 85Boot SequenceThis feature allows you to change the boot sequence for devices.Option Settings•Diskette Drive — The computer attempts to boot

86 Appendix4At the bottom of the menu, enter the number of the device that is to be used for the current boot only.For example, if you are booting to

Appendix 872Locate the 3-pin password jumper (PSWD) on the system board (see page 53), and attach the jumper plug to pins 2 and 3 to clear the passwor

88 AppendixDell-installed peripherals include any internal expansion cards, or Dell-branded module bay or PC Card accessories. In addition, any Dell-b

Appendix 89particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by tur

Setting Up and Using Your Computer 9Setting Up and Using Your ComputerSetting Up a Printer NOTICE: Complete the operating system setup before you con

90 AppendixCountry (City)International Access Code Country CodeCity CodeDepartment Name or Service Area,Website and E-Mail AddressArea Codes,Local Num

Appendix 91Austria (Vienna)International Access Code: 900Country Code: 43City Code: 1Website: support.euro.dell.comE-mail: tech_support_central_europe

92 AppendixCanada (North York, Ontario)International Access Code: 011Online Order Status: www.dell.ca/ostatusAutoTech (automated technical support)tol

Appendix 93China (Xiamen)Country Code: 86City Code: 592Technical Support website: support.dell.com.cnTechnical Support E-mail: [email protected]

94 AppendixCzech Republic (Prague)International Access Code: 00Country Code: 420City Code: 2Website: support.euro.dell.comE-mail: [email protected]

Appendix 95Finland (Helsinki)International Access Code: 990Country Code: 358City Code: 9Website: support.euro.dell.comE-mail: [email protected]

96 AppendixGermany (Langen)International Access Code: 00Country Code: 49City Code: 6103Website: support.euro.dell.comE-mail: tech_support_central_euro

Appendix 97Hong KongInternational Access Code: 001Country Code: 852Website: support.ap.dell.comE-mail: [email protected] Support (Dimension™

98 AppendixItaly (Milan)International Access Code: 00Country Code: 39City Code: 02Website: support.euro.dell.comE-mail: support.euro.dell.com/it/it/em

Appendix 99Japan (Kawasaki)International Access Code: 001Country Code: 81City Code: 44Website: support.jp.dell.comTechnical Support (servers)toll-free