Dell Dimension 5100C User Manual Page 1

www.dell.com | support.dell.comDell™ Dimension™ 5100CModel DHP*Not present on certain computers.front-panel door (push to open)power buttonhard-drive

10 Finding Informationwww.dell.com | support.dell.com• Service Tag and Express Service Code • Microsoft Windows License LabelService Tag and Microsoft

100 Appendixwww.dell.com | support.dell.comVideoPrimary Video This setting specifies which video controller is primary when two video controllers are

Appendix 101System Password Displays the current status of the system's password security feature and allows a new system password to be assigned

102 Appendixwww.dell.com | support.dell.comBoot SequenceThis feature allows you to change the boot sequence for devices. NOTICE: If you modify any bo

Appendix 103Changing Boot Sequence for Future Boots1Enter system setup (see page 98).2Press the arrow keys to highlight the Boot Sequence menu option

104 Appendixwww.dell.com | support.dell.com3Replace the computer cover (see page 91).4Connect your computer and monitor to electrical outlets, and tur

Appendix 105Cleaning Your Computer CAUTION: Before you begin any of the procedures in this section, follow the safety instructions located in the Pro

106 Appendixwww.dell.com | support.dell.comCDs and DVDs NOTICE: Always use compressed air to clean the lens in the CD/DVD drive, and follow the instr

Appendix 107Definition of "Third-Party" Software and PeripheralsThird-party software and peripherals include any peripheral, accessory, or s

108 Appendixwww.dell.com | support.dell.comharmful interference to radio or television reception, which can be determined by turning the equipment off

Appendix 109Country (City)International Access Code Country CodeCity CodeDepartment Name or Service Area,Website and E-Mail AddressArea Codes,Local Nu

Finding Information 11• How to use Windows XP• Documentation for my computer • Documentation for devices (such as a modem)Windows Help and Support Cen

110 Appendixwww.dell.com | support.dell.comAustria (Vienna)International Access Code: 900Country Code: 43City Code: 1Website: support.euro.dell.comE-m

Appendix 111Canada (North York, Ontario)International Access Code: 011Online Order Status: www.dell.ca/ostatusAutoTech (automated technical support)to

112 Appendixwww.dell.com | support.dell.comChina (Xiamen)Country Code: 86City Code: 592Technical Support website: support.dell.com.cnTechnical Support

Appendix 113Czech Republic (Prague)International Access Code: 00Country Code: 420City Code: 2Website: support.euro.dell.comE-mail: [email protected]

114 Appendixwww.dell.com | support.dell.comFinland (Helsinki)International Access Code: 990Country Code: 358City Code: 9Website: support.euro.dell.com

Appendix 115Germany (Langen)International Access Code: 00Country Code: 49City Code: 6103Website: support.euro.dell.comE-mail: tech_support_central_eur

116 Appendixwww.dell.com | support.dell.comHome and Small Business Division2969 3155India Technical Support1600 33 8045Sales1600 33 8044Ireland (Cherr

Appendix 117Japan (Kawasaki)International Access Code: 001Country Code: 81City Code: 44Website: support.jp.dell.comTechnical Support (servers)toll-fre

118 Appendixwww.dell.com | support.dell.comLatin America Customer Technical Support (Austin, Texas, U.S.A.)512 728-4093Customer Service (Austin, Texas

Appendix 119MexicoInternational Access Code: 00Country Code: 52Customer Technical Support001-877-384-8979or 001-877-269-3383Sales50-81-8800or 01-800-8

12 Finding Informationwww.dell.com | support.dell.com

120 Appendixwww.dell.com | support.dell.comNorway (Lysaker)International Access Code: 00Country Code: 47Website: support.euro.dell.comE-mail Support (

Appendix 121St. Lucia General Support1-800-882-1521St. Vincent and the Grenadines General Supporttoll-free: 1-877-270-4609Singapore (Singapore)Interna

122 Appendixwww.dell.com | support.dell.comSweden (Upplands Vasby)International Access Code: 00Country Code: 46City Code: 8Website: support.euro.dell.

Appendix 123Trinidad/Tobago General Support1-800-805-8035Turks and Caicos Islands General Supporttoll-free: 1-866-540-3355U.K. (Bracknell)Internationa

124 Appendixwww.dell.com | support.dell.comU.S.A. (Austin, Texas)International Access Code: 011Country Code: 1Automated Order-Status Servicetoll-free:

Index 125IndexAaudio. See soundBbatteryproblems, 27replacing, 89BIOS, 97boot sequence, 102changing, 102-103option settings, 102bootingto a USB device,

126 Index126 IndexEnd User License Agreement, 9ergonomics information, 9error messagesdiagnostic lights, 43Ffloppy driveinstalling, 85removing, 83Hhar

Index 127Ppasswordclearing, 103jumper, 103PC Restore, 49-50PCI Express cardsinstalling, 67removing, 70playingCDs, 18DVDs, 18powerconserving, 23hiberna

128 Index128 Indexspecifications (continued)connectors, 95controls and lights, 96drives, 94environmental, 97expansion bus, 94memory, 93physical, 97pow

Setting Up and Using Your Computer 13Setting Up and Using Your ComputerSetting Up a Printer NOTICE: Complete the operating system setup before you co

14 Setting Up and Using Your Computerwww.dell.com | support.dell.comConnecting a USB Printer NOTE: You can connect USB devices while the computer is

Setting Up and Using Your Computer 15For information on installing a Media Card Reader, see "Installing a Media Card Reader" on page 81.To u

16 Setting Up and Using Your Computerwww.dell.com | support.dell.comChanging the Display Settings1After you connect the TV, turn on the computer.The M

Setting Up and Using Your Computer 17Network Setup WizardThe Microsoft® Windows® XP operating system provides a Network Setup Wizard to guide you thro

18 Setting Up and Using Your Computerwww.dell.com | support.dell.comIf you do not have an MSN Explorer or AOL icon on your desktop or if you want to s

Setting Up and Using Your Computer 194Press the eject button or gently push in the tray.To format CDs for storing data, to create music CDs, or to cop

Notes, Notices, and Cautions NOTE: A NOTE indicates important information that helps you make better use of your computer. NOTICE: A NOTICE indicates

20 Setting Up and Using Your Computerwww.dell.com | support.dell.comA CD player includes the following basic buttons:A DVD player includes the followi

Setting Up and Using Your Computer 21Adjusting the Volume NOTE: When the speakers are muted, you do not hear the CD or DVD playing.1Click the Start b

22 Setting Up and Using Your Computerwww.dell.com | support.dell.comCurrently, five DVD-writable disc formats are available: DVD+R, DVD+RW, DVD-R, DVD

Setting Up and Using Your Computer 23• You cannot create audio DVDs with Sonic RecordNow.• Music MP3 files can be played only on MP3 players or on com

24 Setting Up and Using Your Computerwww.dell.com | support.dell.comHibernate ModeHibernate mode conserves power by copying system data to a reserved

Setting Up and Using Your Computer 25•Presentation — If you want your computer to run without interruption (using no power conservation).•Minimal Powe

26 Setting Up and Using Your Computerwww.dell.com | support.dell.com(SP1) or later operating system because Windows XP is optimized to take advantage

Solving Problems 27Solving ProblemsTroubleshooting TipsFollow these tips when you troubleshoot your computer:• If you added or removed a part before t

28 Solving Problemswww.dell.com | support.dell.comCD and DVD drive problems NOTE: High-speed CD or DVD drive vibration is normal and may cause noise,

Solving Problems 29Hard drive problemsE-Mail, Modem, and Internet Problems CAUTION: Before you begin any of the procedures in this section, follow th

Contents 3ContentsFinding Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 91 Setting Up and Using Your ComputerSetting U

30 Solving Problemswww.dell.com | support.dell.comError Messages CAUTION: Before you begin any of the procedures in this section, follow the safety i

Solving Problems 31Media Card Reader Problems CAUTION: Before you begin any of the procedures in this section, follow the safety instructions located

32 Solving Problemswww.dell.com | support.dell.comKeyboard Problems CAUTION: Before you begin any of the procedures in this section, follow the safet

Solving Problems 33The computer stops responding NOTICE: You might lose data if you are unable to perform an operating system shutdown.A program stop

34 Solving Problemswww.dell.com | support.dell.comOther software problemsMemory Problems CAUTION: Before you begin any of the procedures in this sect

Solving Problems 35Mouse Problems CAUTION: Before you begin any of the procedures in this section, follow the safety instructions located in the Prod

36 Solving Problemswww.dell.com | support.dell.comNetwork Problems CAUTION: Before you begin any of the procedures in this section, follow the safety

Solving Problems 37Printer Problems CAUTION: Before you begin any of the procedures in this section, follow the safety instructions located in the Pr

38 Solving Problemswww.dell.com | support.dell.comScanner Problems CAUTION: Before you begin any of the procedures in this section, follow the safety

Solving Problems 39Sound and Speaker Problems CAUTION: Before you begin any of the procedures in this section, follow the safety instructions located

4 Contents2 Solving ProblemsTroubleshooting Tips. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27Battery Problems. . . . . . . . . .

40 Solving Problemswww.dell.com | support.dell.comNo sound from headphonesVideo and Monitor Problems NOTE: See the monitor documentation for troubles

Solving Problems 41If the screen is difficult to readTEST THE ELECTRICAL OUTLET — Ensure that the electrical outlet is working by testing it with ano

42 Solving Problemswww.dell.com | support.dell.com

Troubleshooting Tools 43Troubleshooting ToolsDiagnostic Lights CAUTION: Before you begin any of the procedures in this section, follow the safety ins

44 Troubleshooting Toolswww.dell.com | support.dell.comA possible graphics card failure has occurred.• If the computer has a graphics card, remove the

Troubleshooting Tools 45A possible expansion card failure has occurred.1Determine if a conflict exists by removing a card (not a graphics card) (see p

46 Troubleshooting Toolswww.dell.com | support.dell.comDell Diagnostics CAUTION: Before you begin any of the procedures in this section, follow the s

Troubleshooting Tools 47 NOTE: The Service Tag for your computer is located at the top of each test screen. If you contact Dell, technical support wi

48 Troubleshooting Toolswww.dell.com | support.dell.comIf you experience a problem with any device, identify whether the driver is the source of your

Troubleshooting Tools 493Click the Hardware tab and click Device Manager.4Double-click the type of device for which you are installing the driver.5Dou

Contents 53 Troubleshooting ToolsDiagnostic Lights. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 43Dell Diagnostics. . . . . . .

50 Troubleshooting Toolswww.dell.com | support.dell.com NOTICE: Make regular backups of your data files. System Restore does not monitor your data fi

Troubleshooting Tools 51Undoing the Last System Restore NOTICE: Before you undo the last system restore, save and close all open files and exit any o

52 Troubleshooting Toolswww.dell.com | support.dell.com4On the next screen, click Confirm.The restore process takes approximately 6–10 minutes to comp

Removing and Installing Parts 53Removing and Installing PartsBefore You BeginThis chapter provides procedures for removing and installing the componen

54 Removing and Installing Partswww.dell.com | support.dell.com CAUTION: Before you begin any of the procedures in this section, follow the safety ins

Removing and Installing Parts 55Front and Back View of the ComputerFront View NOTE: The front-panel door does not close when you are using certain Fl

56 Removing and Installing Partswww.dell.com | support.dell.com1CD/DVD drive eject buttonPress this button to eject a CD/DVD from the drive.2 CD/DVD d

Removing and Installing Parts 57Back View1voltage selection switch (may not be available on certain computers)See the safety instructions in the Produ

58 Removing and Installing Partswww.dell.com | support.dell.com12 4983 567101112131link integrity light • Green — A good connection exists between a 1

Removing and Installing Parts 59Removing the Computer Cover CAUTION: Before you begin any of the procedures in this section, follow the safety instru

6 ContentsDrives. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 71Connecting Drive Cables . . . . . . . . . . . . . .

60 Removing and Installing Partswww.dell.com | support.dell.com NOTICE: Ensure that you are working on a level, protected surface to avoid scratching

Removing and Installing Parts 61Inside View of Your Computer CAUTION: Before you begin any of the procedures in this section, follow the safety instr

62 Removing and Installing Partswww.dell.com | support.dell.comSystem Board Componentsprocessor connector (CPU)memory module connectors (2, 4)power co

Removing and Installing Parts 63MemoryYou can increase your computer memory by installing memory modules on the system board.Your computer supports DD

64 Removing and Installing Partswww.dell.com | support.dell.com NOTE: Memory purchased from Dell is covered under your computer warranty. NOTICE: If

Removing and Installing Parts 654Align the notch on the bottom of the module with the crossbar in the connector. NOTICE: To avoid damage to the memor

66 Removing and Installing Partswww.dell.com | support.dell.com6Replace the computer cover. NOTICE: To connect a network cable, first plug the cable

Removing and Installing Parts 67PCI Express CardsYour computer supports one PCI Express x16 card and one PCI Express x1 card.If you are installing or

68 Removing and Installing Partswww.dell.com | support.dell.com6Place the card in the connector and press down firmly. Ensure that the card is fully s

Removing and Installing Parts 6910Before you close the card retention door, ensure that:• The tops of all cards and filler brackets are flush with the

Contents 7Cleaning Your Computer . . . . . . . . . . . . . . . . . . . . . . . . . . . . 105Computer, Keyboard, and Monitor . . . . . . . . . . . .

70 Removing and Installing Partswww.dell.com | support.dell.com11Close the card retention door by snapping it into place to secure the card(s). NOTIC

Removing and Installing Parts 714If you are removing the card permanently, install a filler bracket in the empty card-slot opening.If you need a fille

72 Removing and Installing Partswww.dell.com | support.dell.comConnecting Drive CablesWhen you install a drive, you connect two cables—a DC power cabl

Removing and Installing Parts 73Connecting and Disconnecting Drive CablesWhen removing an IDE drive data cable, grasp the colored pull-tab and pull un

74 Removing and Installing Partswww.dell.com | support.dell.com4Press in on the blue tabs on each side of the drive and slide the drive up and out of

Removing and Installing Parts 75Installing a Hard Drive1Unpack the replacement hard drive, and prepare it for installation.2Check the documentation fo

76 Removing and Installing Partswww.dell.com | support.dell.com5Gently slide the drive into place until you hear a click or feel the drive securely in

Removing and Installing Parts 774Pull up on the drive release latch and slide the drive towards the back of the computer. Then, lift up to remove the

78 Removing and Installing Partswww.dell.com | support.dell.comInstalling a CD/DVD Drive1Unpack the drive and prepare it for installation.Check the do

Removing and Installing Parts 793Gently slide the drive into place until you hear a click or feel the drive securely installed.4Check all cable connec

8 Contents

80 Removing and Installing Partswww.dell.com | support.dell.comRemoving a Media Card Reader1Follow the procedures in "Before You Begin" on p

Removing and Installing Parts 81Installing a Media Card Reader1Follow the procedures in "Before You Begin" on page 53.2Lay the computer on i

82 Removing and Installing Partswww.dell.com | support.dell.com5Gently slide the drive into place until you hear a click or feel the drive securely in

Removing and Installing Parts 837Replace the CD/DVD drive (see page 77).8Replace the computer cover (see page 91). NOTICE: To connect a network cable

84 Removing and Installing Partswww.dell.com | support.dell.com6Disconnect the power and data cables from the back of the floppy drive.drive release l

Removing and Installing Parts 85Installing a Floppy Drive NOTE: In the event the replacement or new floppy drive does not have the shoulder screws, u

86 Removing and Installing Partswww.dell.com | support.dell.com5Attach the power and data cables to the floppy drive.6Check all cable connections, and

Removing and Installing Parts 87Modem CAUTION: Before you begin any of the procedures in this section, follow the safety instructions in the Product

88 Removing and Installing Partswww.dell.com | support.dell.com3Remove the existing modem:aDisconnect the modem cable from the modem.bUse a small Phil

Removing and Installing Parts 895To install a new modem cable and external modem connector:aAlign the external connector with the slot on the back on

Finding Information 9Finding Information NOTE: Some features may not be available for your computer or in certain countries. NOTE: Additional informa

90 Removing and Installing Partswww.dell.com | support.dell.comReplacing the Battery NOTE: For information regarding the type of coin-cell battery, s

Removing and Installing Parts 91 NOTICE: To connect a network cable, first plug the cable into the network device and then plug it into the computer.

92 Removing and Installing Partswww.dell.com | support.dell.comdEnsure that the cover is seated correctly before moving the computer to the upright po

Appendix 93AppendixSpecificationsProcessorProcessor typesIntel® Pentium® 4 5XX processors with Hyper-Threading technologyIntel Celeron® D processorsLe

94 Appendixwww.dell.com | support.dell.comSystem clock 800-MHz data rateVideoType Intel integrated Graphics Media Accelerator (GMA) 950AudioType Sigma

Appendix 95ConnectorsExternal connectors:Serial 9-pin, 16550C-compatible connectorIEEE 1394 one 6-pin powered back-panel connector (not present on cer

96 Appendixwww.dell.com | support.dell.comControls and LightsPower control push buttonPower light green light — Blinking green in sleep state; solid g

Appendix 97System SetupOverviewUse system setup as follows: • To change the system configuration information after you add, change, or remove any hard

98 Appendixwww.dell.com | support.dell.comBefore you use system setup, it is recommended that you write down the system setup screen information for f

Appendix 99System Setup Options NOTE: Depending on your computer, BIOS version, and installed devices, the items listed in this section may not appea