Dell OptiPlex 760 User Manual download pdf (Page 169)

Solving Problems

Follow these tips when troubleshooting your computer:

l If you added or removed a part before the problem started, review the installation procedures and ensure that the part is correctly installed.

l If a peripheral device does not work, ensure that the device is properly connected.

l If an error message appears on the screen, write down the exact message. This message may help support personnel diagnose and fix the problem(s).

l If an error message occurs in a program, see the program's documentation.



Battery Problems



Replace the battery —

If you have to repeatedly reset time and date information after turning on the computer, or if an incorrect time or date displays during start-up, replace the

battery(see"ReplacingtheBattery"onpage157).Ifthebatterystilldoesnotworkproperly,contactDell(seeContacting Dell).



Drive Problems



Ensure that Microsoft®Windows

Recognizes the drive —

Windows XP:

l Click Start and click My Computer.

WindowsVista™:

l Click the Windows Vista Start button and click Computer.

If the drive is not listed, perform a full scan with your antivirus software to check for and remove viruses. Viruses can sometimes prevent Windows from

recognizing the drive.



Test the drive —



l Insert another disc to eliminate the possibility that the original drive is defective.

l Insert a bootable floppy disk and restart the computer.



Tab



Function

Results

Displays the results of the test and any error conditions encountered.

Errors

Displays error conditions encountered, error codes, and the problem description.

Help

Describes the test and any requirements for running the test.

Configuration

Displays the hardware configuration for the selected device.

The Dell Diagnostics obtains configuration information for all devices from System Setup, memory, and various internal tests, and displays the

information in the device list in the left pane of the screen.



NOTE: The device list may not display the names of all components installed on your computer or all devices attached to your computer.

Parameters

Allows you to customize the test, if applicable, by changing the test settings.

NOTE: TheproceduresinthisdocumentwerewrittenfortheWindowsdefaultview,sotheymaynotapplyifyousetyourDell™computertothe

Windows Classic view.

WARNING: There is a danger of a new battery exploding if it is incorrectly installed. Replace the battery only with the same or equivalent type

recommended by the manufacturer. Discard used batteries according to the manufacturer's instructions.

WARNING: Before working inside your computer, read the safety information that shipped with your computer. For additional safety best

practices information, see the Regulatory Compliance Homepage on www.dell.com at www.dell.com/regulatory_compliance.

WARNING: Before working inside your computer, read the safety information that shipped with your computer. For additional safety best

practices information, see the Regulatory Compliance Homepage on www.dell.com at www.dell.com/regulatory_compliance.

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