Dell Precision M65 User Manual Page 22
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- Table of contents
- TROUBLESHOOTING
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l Use the Service Tag to identify your computer when you use
support.dell.com or contact technical support. It is recommended
that you keep a copy of the Service Tag in a secure location in
case your computer is lost or stolen.
l Enter the Express Service Code to direct your call when
contacting technical support.
l Solutions — Troubleshooting hints and tips, articles from technicians, and
online courses, frequently asked questions
l Community — Online discussion with other Dell customers
l Upgrades — Upgrade information for components, such as memory, the
hard drive, and the operating system
l Customer Care — Contact information, service call and order status,
warranty, and repair information
l Service and support — Service call status and support history, service
contract, online discussions with technical support
l Reference — Computer documentation, details on my computer
configuration, product specifications, and white papers
l Downloads — Certified drivers, patches, and software updates
l Notebook System Software (NSS)— If you reinstall the operating system for
your computer, you should also reinstall the NSS utility. NSS provides critical
updatesforyouroperatingsystemandsupportforDell™3.5-inch USB
floppy drives, Intel®Pentium®M processors, optical drives, and USB
devices. NSS is necessary for correct operation of your Dell computer. The
software automatically detects your computer and operating system and
installs the updates appropriate for your configuration.
Dell Support Website — support.dell.com
NOTE: Select your region to view the appropriate support site.
NOTE: Corporate, government, and education customers can also use
the customized Dell Premier Support website at
premier.support.dell.com.
To download Notebook System Software:
1. Go to support.dell.com, select your region or business segment,
and enter your Service Tag.
2. Select Drivers & Downloads and click Go.
3. Click your operating system and search for the keyword Notebook
System Software.
NOTE: The support.dell.com user interface may vary depending on your
selections.
l How to use Windows XP
l How to work with programs and files
l How to personalize my desktop
Windows Help and Support Center
1. Click Start® Help and Support.
2. Type a word or phrase that describes your problem and click the
arrow icon.
3. Click the topic that describes your problem.
4. Follow the instructions on the screen.
l Information on network activity, the Power Management Wizard, hotkeys,
and other items controlled by Dell QuickSet
Dell QuickSet Help
To view Dell QuickSet Help, right-click the icon in the Microsoft®
Windows®taskbar.
For more information on Dell QuickSet, see Dell™QuickSet.
l How to reinstall my operating system
Operating System CD
NOTE: The Operating System CD may be optional and may not ship with
your computer.
The operating system is already installed on your computer. To reinstall
your operating system, use the optional Operating System CD (see
Restoring Your Operating System.)
After you reinstall your operating system, use the Drivers and Utilities CD
(ResourceCD) to reinstall drivers for the devices that came with your
computer.
- Abbreviations and Acronyms 1
- About Your Computer 2
- Left Side View 4
- Right Side View 5
- Back View 6
- Bottom View 7
- Appendix 9
- Macrovision Product Notice 10
- FCC Notice (U.S. Only) 10
- Using a Battery 11
- Conserving Battery Power 12
- Power Management Modes 12
- Charging the Battery 13
- Replacing the Battery 14
- Storing a Battery 14
- Using Cards 15
- Removing a Card or Blank 16
- Back to Contents Page 17
- Using the Display 18
- Finding Information 21
- Dell QuickSet Help 22
- Operating System CD 22
- Glossary 24
- Getting Help 32
- Problems With Your Order 33
- Product Information 33
- Before You Call 34
- Contacting Dell 34
- Using the Keyboard 43
- Touch Pad 44
- Using Multimedia 46
- Adjusting the Picture 47
- Using Networks 48
- Setting Up a New WLAN 49
- Before You Begin 54
- Hard Drive 55
- Media Bay 56
- Hinge Cover 57
- Keyboard 58
- Memory 58
- Wireless Cards 61
- Mobile Broadband Cards 62
- Coin-Cell Battery 64
- Dell™QuickSet 66
- Securing Your Computer 67
- Passwords 68
- Using a Hard Drive Password 69
- Enabling the TPM Feature 69
- Computer Tracking Software 70
- System Setup Program 71
- Changing COM Ports 72
- Enabling the Infrared Sensor 72
- Reinstalling Software 74
- Creating a Restore Point 76
- Enabling System Restore 77
- Before You Begin 77
- Reinstalling Windows XP 77
- Specifications 78
- Identifying Your Computer 82
- Packing the Computer 82
- Travel Tips 82
- Troubleshooting 84
- Dell Diagnostics Main Menu 85
- Dell Support Utility 86
- Drive Problems 86
- CD and DVD drive problems 87
- Hard drive problems 87
- Error Messages 88
- IEEE 1394 Device Problems 91
- Keyboard Problems 91
- External Keyboard problems 92
- Unexpected characters 92
- A solid blue screen appears 93
- Other software problems 93
- Memory Problems 94
- Network Problems 94
- Power Problems 95
- Printer Problems 96
- Scanner Problems 97
- Sound and Speaker Problems 97
- No sound from headphones 98
- Video and Display Problems 99
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