Dell Precision M65 User Manual Page 85
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- Table of contents
- TROUBLESHOOTING
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The computer runs the Pre-boot System Assessment, a series of initial tests of your system board, keyboard, hard drive, and display.
l During the assessment, answer any questions that appear.
l If a failure is detected, the computer stops and beeps. To stop the assessment and restart the computer, press <Esc>; to continue to the next
test, press <y>; to retest the component that failed, press <r>.
l If failures are detected during the Pre-boot System Assessment, write down the error code(s) and contact Dell (see Contacting Dell).
If the Pre-boot System Assessment completes successfully, you receive the message Booting Dell Diagnostic Utility Partition. Press any key to
continue.
5. PressanykeytostarttheDellDiagnosticsfromthediagnosticsutilitypartitiononyourharddrive.
Starting the Dell Diagnostics From the Drivers and Utilities CD
1. Insert the Drivers and Utilities CD.
2. Shut down and restart the computer.
When the DELL logo appears, press <F12> immediately.
If you wait too long and the Windows logo appears, continue to wait until you see the Windows desktop. Then shut down your computer and try again.
3. When the boot device list appears, highlight CD/DVD/CD-RW Drive and press <Enter>.
4. Select the Boot from CD-ROM option from the menu that appears and press <Enter>.
5. Type 1 to start the menu and press <Enter> to proceed.
6. Select Run the 32 Bit Dell Diagnostics from the numbered list. If multiple versions are listed, select the version appropriate for your computer.
7. When the Dell Diagnostics Main Menu appears, select the test that you want to run.
Dell Diagnostics Main Menu
1. After the Dell Diagnostics loads and the Main Menu screen appears, click the button for the option you want.
2. If a problem is encountered during a test, a message appears with an error code and a description of the problem. Write down the error code and
problem description and follow the instructions on the screen.
If you cannot resolve the error condition, contact Dell (see Contacting Dell).
3. If you run a test from the Custom Test or Symptom Tree option, click the applicable tab described in the following table for more information.
NOTE: The next steps change the boot sequence for one time only. On the next start-up, the computer boots according to the devices specified in
the system setup program.
Option
Function
Express Test
Performs a quick test of devices. The test typically takes 10 to 20 minutes and requires no interaction on your part. Run Express Test first to
increase the possibility of tracing the problem quickly.
Extended
Test
Performs a thorough check of devices. The test typically takes 1 hour or more and requires you to answer questions periodically
Custom Test
Tests a specific device. You can customize the tests you want to run.
Symptom
Tree
Lists the most common symptoms encountered and allows you to select a test based on the symptom of the problem you are having.
NOTE: The Service Tag for your computer is located at the top of each test screen. If you contact Dell, technical support will ask for your Service
Tag.
Tab
Function
Results
Displays the results of the test and any error conditions encountered.
Errors
Displays error conditions encountered, error codes, and the problem description.
Help
Describes the test and may indicate requirements for running the test.
- Abbreviations and Acronyms 1
- About Your Computer 2
- Left Side View 4
- Right Side View 5
- Back View 6
- Bottom View 7
- Appendix 9
- Macrovision Product Notice 10
- FCC Notice (U.S. Only) 10
- Using a Battery 11
- Conserving Battery Power 12
- Power Management Modes 12
- Charging the Battery 13
- Replacing the Battery 14
- Storing a Battery 14
- Using Cards 15
- Removing a Card or Blank 16
- Back to Contents Page 17
- Using the Display 18
- Finding Information 21
- Dell QuickSet Help 22
- Operating System CD 22
- Glossary 24
- Getting Help 32
- Problems With Your Order 33
- Product Information 33
- Before You Call 34
- Contacting Dell 34
- Using the Keyboard 43
- Touch Pad 44
- Using Multimedia 46
- Adjusting the Picture 47
- Using Networks 48
- Setting Up a New WLAN 49
- Before You Begin 54
- Hard Drive 55
- Media Bay 56
- Hinge Cover 57
- Keyboard 58
- Memory 58
- Wireless Cards 61
- Mobile Broadband Cards 62
- Coin-Cell Battery 64
- Dell™QuickSet 66
- Securing Your Computer 67
- Passwords 68
- Using a Hard Drive Password 69
- Enabling the TPM Feature 69
- Computer Tracking Software 70
- System Setup Program 71
- Changing COM Ports 72
- Enabling the Infrared Sensor 72
- Reinstalling Software 74
- Creating a Restore Point 76
- Enabling System Restore 77
- Before You Begin 77
- Reinstalling Windows XP 77
- Specifications 78
- Identifying Your Computer 82
- Packing the Computer 82
- Travel Tips 82
- Troubleshooting 84
- Dell Diagnostics Main Menu 85
- Dell Support Utility 86
- Drive Problems 86
- CD and DVD drive problems 87
- Hard drive problems 87
- Error Messages 88
- IEEE 1394 Device Problems 91
- Keyboard Problems 91
- External Keyboard problems 92
- Unexpected characters 92
- A solid blue screen appears 93
- Other software problems 93
- Memory Problems 94
- Network Problems 94
- Power Problems 95
- Printer Problems 96
- Scanner Problems 97
- Sound and Speaker Problems 97
- No sound from headphones 98
- Video and Display Problems 99
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