Dell Precision M65 User Manual Page 84
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Troubleshooting
User's Guide
Dell Technical Update Service
The Dell Technical Update service provides proactive e-mail notification of software and hardware updates for your computer. The service is free and can be
customized for content, format, and how frequently you receive notifications.
To enroll for the Dell Technical Update service, go to support.dell.com/technicalupdate.
Dell Diagnostics
When to Use the Dell Diagnostics
If you experience a problem with your computer, perform the checks in Lockups and Software Problems and run the Dell Diagnostics before you contact Dell for
technical assistance.
It is recommended that you print these procedures before you begin.
Start the Dell Diagnostics from either your hard drive or from the Drivers and Utilities CD (also known as the ResourceCD).
Starting the Dell Diagnostics From Your Hard Drive
The Dell Diagnostics is located on a hidden diagnostic utility partition on your hard drive.
1. Shut down the computer.
2. If the computer is connected to a docking device (docked), undock it. See the documentation that came with your docking device for instructions.
3. Connect the computer to an electrical outlet.
4. The Dell Diagnostics can be invoked in one of two ways:
l Turnonthecomputer.WhentheDELL™logoappears,press<F12>immediately.SelectDiagnostics from the boot menu and press <Enter>.
l Press and hold the <Fn> key while powering the computer on.
Dell Technical Update Service
Memory Problems
Dell Diagnostics
Network Problems
Dell Support Utility
PC Card or ExpressCard Problems
Drive Problems
Power Problems
E-Mail, Modem, and Internet Problems
Printer Problems
Error Messages
Scanner Problems
IEEE 1394 Device Problems
Sound and Speaker Problems
Keyboard Problems
Touch Pad or Mouse Problems
Lockups and Software Problems
Video and Display Problems
CAUTION: Before you begin any of the procedures in this section, follow the safety instructions in the Product Information Guide.
NOTICE: TheDellDiagnosticsworksonlyonDell™computers.
NOTE: The Drivers and Utilities CD is optional and may not ship with your computer.
NOTE: If your computer cannot display a screen image, contact Dell (see Contacting Dell).
NOTE: If you wait too long and the operating system logo appears, continue to wait until you see the Microsoft®Windows®desktop. Then shut
down your computer and try again.
NOTE: If you see a message stating that no diagnostics utility partition has been found, run the Dell Diagnostics from the optional Drivers and
Utilities CD.
- Abbreviations and Acronyms 1
- About Your Computer 2
- Left Side View 4
- Right Side View 5
- Back View 6
- Bottom View 7
- Appendix 9
- Macrovision Product Notice 10
- FCC Notice (U.S. Only) 10
- Using a Battery 11
- Conserving Battery Power 12
- Power Management Modes 12
- Charging the Battery 13
- Replacing the Battery 14
- Storing a Battery 14
- Using Cards 15
- Removing a Card or Blank 16
- Back to Contents Page 17
- Using the Display 18
- Finding Information 21
- Dell QuickSet Help 22
- Operating System CD 22
- Glossary 24
- Getting Help 32
- Problems With Your Order 33
- Product Information 33
- Before You Call 34
- Contacting Dell 34
- Using the Keyboard 43
- Touch Pad 44
- Using Multimedia 46
- Adjusting the Picture 47
- Using Networks 48
- Setting Up a New WLAN 49
- Before You Begin 54
- Hard Drive 55
- Media Bay 56
- Hinge Cover 57
- Keyboard 58
- Memory 58
- Wireless Cards 61
- Mobile Broadband Cards 62
- Coin-Cell Battery 64
- Dell™QuickSet 66
- Securing Your Computer 67
- Passwords 68
- Using a Hard Drive Password 69
- Enabling the TPM Feature 69
- Computer Tracking Software 70
- System Setup Program 71
- Changing COM Ports 72
- Enabling the Infrared Sensor 72
- Reinstalling Software 74
- Creating a Restore Point 76
- Enabling System Restore 77
- Before You Begin 77
- Reinstalling Windows XP 77
- Specifications 78
- Identifying Your Computer 82
- Packing the Computer 82
- Travel Tips 82
- Troubleshooting 84
- Dell Diagnostics Main Menu 85
- Dell Support Utility 86
- Drive Problems 86
- CD and DVD drive problems 87
- Hard drive problems 87
- Error Messages 88
- IEEE 1394 Device Problems 91
- Keyboard Problems 91
- External Keyboard problems 92
- Unexpected characters 92
- A solid blue screen appears 93
- Other software problems 93
- Memory Problems 94
- Network Problems 94
- Power Problems 95
- Printer Problems 96
- Scanner Problems 97
- Sound and Speaker Problems 97
- No sound from headphones 98
- Video and Display Problems 99
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