Dell Precision M65 User Manual Page 93
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- Table of contents
- TROUBLESHOOTING
- BOOKMARKS
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Turn the computer off — If you are unable to get a response by pressing a key on your keyboard or moving your mouse, press and hold the power button for
at least 8 to 10 seconds until the computer turns off. Then restart your computer.
A program stops responding or crashes repeatedly
End the program —
1. Press <Ctrl><Shift><Esc> simultaneously.
2. Click Task Manager.
3. Click Applications.
4. Click the program that is no longer responding.
5. Click End Task.
Check the software documentation — If necessary, uninstall and then reinstall the program.
A program is designed for an earlier Microsoft®Windows® operating system
Run the Program Compatibility Wizard — The Program Compatibility Wizard configures a program so it runs in an environment similar to non-Windows XP
operating system environments.
1. Click Start® All Programs® Accessories® Program Compatibility Wizard® Next.
2. Follow the instructions on the screen.
A solid blue screen appears
Turn the computer off — If you are unable to get a response by pressing a key on your keyboard or moving your mouse, press and hold the power button for
at least 8 to 10 seconds until the computer turns off. Then restart your computer.
Other software problems
Check the software documentation or contact the software manufacturer for troubleshooting information —
l Ensure that the program is compatible with the operating system installed on your computer.
l Ensure that your computer meets the minimum hardware requirements needed to run the software. See the software documentation for information.
l Ensure that the program is installed and configured properly.
l Verify that the device drivers do not conflict with the program.
l If necessary, uninstall and then reinstall the program.
Back up your files immediately
Use a virus-scanning program to check the hard drive, floppy disks, or CDs
Save and close any open files or programs and shut down your computer through the Start menu
Scan the computer for spyware — If you are experiencing slow computer performance, you frequently receive pop-up advertisements, or you are having
problems connecting to the Internet, your computer might be infected with spyware. Use an anti-virus program that includes anti-spyware protection (your
NOTICE: You might lose data if you are unable to perform an operating system shutdown.
NOTE: Software usually includes installation instructions in its documentation or on a floppy disk or CD.
- Abbreviations and Acronyms 1
- About Your Computer 2
- Left Side View 4
- Right Side View 5
- Back View 6
- Bottom View 7
- Appendix 9
- Macrovision Product Notice 10
- FCC Notice (U.S. Only) 10
- Using a Battery 11
- Conserving Battery Power 12
- Power Management Modes 12
- Charging the Battery 13
- Replacing the Battery 14
- Storing a Battery 14
- Using Cards 15
- Removing a Card or Blank 16
- Back to Contents Page 17
- Using the Display 18
- Finding Information 21
- Dell QuickSet Help 22
- Operating System CD 22
- Glossary 24
- Getting Help 32
- Problems With Your Order 33
- Product Information 33
- Before You Call 34
- Contacting Dell 34
- Using the Keyboard 43
- Touch Pad 44
- Using Multimedia 46
- Adjusting the Picture 47
- Using Networks 48
- Setting Up a New WLAN 49
- Before You Begin 54
- Hard Drive 55
- Media Bay 56
- Hinge Cover 57
- Keyboard 58
- Memory 58
- Wireless Cards 61
- Mobile Broadband Cards 62
- Coin-Cell Battery 64
- Dell™QuickSet 66
- Securing Your Computer 67
- Passwords 68
- Using a Hard Drive Password 69
- Enabling the TPM Feature 69
- Computer Tracking Software 70
- System Setup Program 71
- Changing COM Ports 72
- Enabling the Infrared Sensor 72
- Reinstalling Software 74
- Creating a Restore Point 76
- Enabling System Restore 77
- Before You Begin 77
- Reinstalling Windows XP 77
- Specifications 78
- Identifying Your Computer 82
- Packing the Computer 82
- Travel Tips 82
- Troubleshooting 84
- Dell Diagnostics Main Menu 85
- Dell Support Utility 86
- Drive Problems 86
- CD and DVD drive problems 87
- Hard drive problems 87
- Error Messages 88
- IEEE 1394 Device Problems 91
- Keyboard Problems 91
- External Keyboard problems 92
- Unexpected characters 92
- A solid blue screen appears 93
- Other software problems 93
- Memory Problems 94
- Network Problems 94
- Power Problems 95
- Printer Problems 96
- Scanner Problems 97
- Sound and Speaker Problems 97
- No sound from headphones 98
- Video and Display Problems 99
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