Dell B3465dnf Mono Laser Multifunction Printer User Manual download pdf (Page 40)

3 Click Apply.

Secure Print Jobs Release issues

“Unable to determine user id. Contact your system administrator” error message

This error indicates that Smart Card Authentication Client is not setting the user ID for the session.

MAKE SURE THE SESSION USER ID IS SET CORRECTLY

1 Access the Smart Card Authentication Client application configuration settings from the Embedded Web Server.

2 Under the Advanced Settings heading, configure the Session User ID setting to specify how the user ID will be

obtained when a user logs in. For information about configuring this setting, see

“Configuring advanced settings”

on page 14.

3 Click Apply.

MAKE SURE THE APPLICATION IS SECURED

See secure-held-jobs-step-9.

“There are no jobs available for [user]” error message

Try one or more of the following:

MAKE SURE THE SESSION USER ID IS SET CORRECTLY

1 Access the Smart Card Authentication Client application configuration settings from the Embedded Web Server.

2 Under the Advanced Settings heading, configure the Session User ID setting to specify how the user ID will be

obtained when a user logs in. For information about configuring this setting, see

“Configuring advanced settings”

on page 14.

3 Click Apply.

MAKE SURE JOBS WERE SENT TO THE CORRECT PRINTER AND HAVE NOT EXPIRED

The user may have sent the job or jobs to a different printer, or the jobs may have been automatically deleted because

they were not printed in time.

Jobs print immediately

AKE SURE THE USER SELECTS THE PRINT‑AND‑HOLD FEATURE

For jobs to be held at the printer, users must select the print‑and‑hold feature in the printer driver when printing

jobs. See

“Printing held jobs” on page 25.

Troubleshooting 40

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Dell B3465dnf Mono Laser Multifunction Printer User Manual Page 40