Dell C2665dnf Color Laser Printer User Manual Page 560
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- Table of contents
- TROUBLESHOOTING
- BOOKMARKS
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Problems With Installed Optional Accessories
If an option does not operate correctly following installation or stops working:
• Turn off the printer, wait for 10 seconds, and then turn on the printer. If this does not fix the problem, unplug the
printer, and check the connection between the option and the printer.
• Print the system settings report to see if the option is listed in the Installed Options list. If the option is not listed,
re-install it. See "Report / List."
• Ensure the option is selected in the printer driver you are using.
The following table lists printer's option and corrective action for related problem. If the suggested corrective action
does not correct the problem, call customer service.
Problem Action
550-sheet feeder
• Ensure the 550-sheet feeder is correctly installed on the printer. Re-install the
feeder. See "Removing the Optional 550-Sheet Feeder" and "Installing the
Optional 550-Sheet Feeder."
• Ensure the print media is loaded correctly. See "Loading Print Media in Tray1 and
the Optional 550-Sheet Feeder" for more information.
Wireless adapter
• Ensure the wireless adapter is securely inserted to the correct slot.
Wi-Fi Direct Problems
Problem Action
The device cannot discover the printer. The printer may be connected to another device via Wi-Fi Direct. Disconnect the
printer and the device. See "Disconnecting Wi-Fi Direct Network."
The printer cannot disconnect from the The device may be automatically reconnecting to the printer. Reset the passphrase
device even when the procedure in for Wi-Fi Direct and disconnect the device. See "Resetting the Passphrase."
"Disconnecting Wi-Fi Direct Network" has
been performed.
The network mode of the printer cannot be Ensure that Wi-Fi Direct is set to Disable.
set to Ad-hoc mode.
Wi-Fi Direct cannot be set to Enable. Ensure that the network mode is set to Infrastructure mode.
Scanner Driver/Printer Utility Problems
Problem Action
Unable to retrieve the Address Book data Check that the USB or Ethernet cable is connected properly.
from the printer on the Address Book Editor.
Ensure that the printer is turned on.
Ensure that the scanner driver is installed on your computer. (The Address Book
Editor retrieves the Address Book data via the scanner driver when the printer is
connected using a USB cable.)
Troubleshooting Guide
558
- User's Guide 1
- Contents 3
- Computers . . . . . 79 5
- 22 Contents 24
- Before Beginning 25
- As for RSA BSAFE 27
- Finding Information 31
- Important Information 32
- Important 32
- Information 32
- Setup diagram 32
- 32 Finding Information 34
- Product Features 35
- About the Printer 37
- Rear View 38
- Space Requirements 39
- Operator Panel 40
- Additional Components 40
- Securing the Printer 41
- Ordering Supplies 41
- 40 About the Printer 42
- Preparing Printer Hardware 45
- When Using PCL Driver 49
- When Using PS Driver 50
- WPS-PIN 56
- WPS-PBC 56
- Auto SSID Setup 57
- Manual SSID Setup 57
- Connecting Your Printer 61
- Direct Connection 62
- Connecting the Telephone Line 63
- Turning on the Printer 65
- 70 Connecting Your Printer 72
- Verifying the IP Settings 75
- 74 Setting the IP Address 76
- Loading Paper 77
- 78 Loading Paper 80
- Direct Connection Setup 82
- Personal Installation 82
- Network Connection Setup 85
- Software and 90
- Documentation 90
- Peer-to-Peer 94
- Computers 93 95
- Computers 94 96
- When Using Bonjour 98
- Setting the Default Queue 100
- Setup Overview 102
- Setting Up the Queue 102
- Using Your Printer 109
- 1 2 3 4 5 6 7 8 111
- 13 12 11 10 9 111
- About the Home Screen 113
- To Delete the Tiles 115
- To Add the Tiles 115
- Using the Number Pad 116
- Changing the Language 117
- Operator Panel 116 118
- Overview 119
- Setting Up From Web Browser 120
- Overview of the Menu Items 122
- 1 234 5 6 124
- Left Frame 125
- Right Frame 125
- 1 2 3 126
- Printer Status 129
- Out of Paper 130
- Cover is open 130
- Completed Jobs 131
- Printer Settings Report 131
- Menu Settings 131
- Reports 140
- Printer Settings 140
- System Settings 140
- Network Settings 142
- USB Settings 142
- PCL Settings 142
- PS Settings 143
- PDF Settings 143
- Secure Settings 143
- Edit E-mail From Fields 144
- Reconfirm Recipients 144
- Software Download 145
- Copy Defaults 146
- Copy Color Balance 146
- Copy Settings 147
- Fax Defaults 147
- Fax Settings 147
- Scan Defaults 149
- USB Direct Print Defaults 150
- MIFARE Customized Card 150
- Printer Maintenance 150
- Paper Density 151
- Adjust Transfer Belt Unit 151
- Adjust 2nd BTR 151
- Adjust Fusing Unit 152
- Auto Registration Adjustment 152
- Reset Defaults 153
- Initialize PrintMeter 153
- Storage 153
- Non-Dell Toner 153
- Adjust Altitude 153
- Clock Settings 154
- Web Link Customization 154
- Print Server Reports 154
- Print Server Setup Page 154
- E-Mail Server Setup Page 159
- Print Server Settings 160
- Basic Information 160
- Port Settings 161
- Purpose: 162
- Va lu e s: 162
- E-Mail Server 165
- Bonjour (mDNS) 166
- SNMP v1/v2c 167
- SNMP v3 168
- Scan to PC 168
- AirPrint 169
- Google Cloud Print 169
- Dell Document Hub 170
- Proxy Server 170
- Wireless LAN 170
- Wi-Fi Direct 172
- Reset Print Server 172
- Security 172
- Set Password 173
- Authentication System 173
- Kerberos Server 173
- LDAP Server 174
- LDAP Authentication 174
- LDAP User Mapping 174
- IP Filter (IPv4) 177
- SMTP Domain Filtering 177
- Copy Printer Settings 178
- Copy Printer Settings Report 178
- Print Volume 178
- Dell ColorTrack 178
- E-Mail Address 179
- E-Mail Address (Delete) 180
- E-Mail Group 181
- E-Mail Group (Delete) 181
- Default Setup 182
- Server Address 182
- Phone Book 183
- FAX Speed Dial 183
- Server Address (Delete) 183
- FAX Speed Dial (Delete) 184
- FAX Group 184
- Tray Management 185
- Starting the Tool Box 187
- Printer Setting Reports 187
- TCP/IP Settings 190
- Tray Settings 191
- Default Settings 191
- Panel Language 194
- System Settings - Timers 197
- Service Tools 199
- Diagnosis 212
- Resetting Defaults 213
- Report / List 215
- Connection Status 217
- Admin Settings 217
- Individuals 217
- Paper Tray 218
- Paper Size 218
- Orientation 220
- 2 Sided Print 220
- Symbol Set 221
- Font Size 221
- Image Enhance 223
- Hex Dump 223
- Draft Mode 223
- LineTermination 223
- Default Color 224
- Ignore Form Feed 224
- PS Error Report 224
- PS Job Time-out 224
- Paper Select Mode 225
- Quantity 225
- Print Mode 226
- PDF Password 226
- Collation 226
- Output Size 226
- Network 227
- Wireless Setup Wizard 228
- WPS Setup 229
- IP Mode 229
- Reset Wireless 230
- Connection Speed 230
- IP Filter 232
- Country 234
- Fax Header Name 234
- Line Type 234
- Line Monitor 235
- DRPD Pattern 235
- Receive Mode 236
- Ring Tone Volume 236
- Auto Receive Setup 236
- Junk Fax Setup 237
- Secure Receive 237
- Sent Fax Forward 237
- Remote Receive 238
- Discard Size 238
- Auto Redial Setup 239
- Tone / Pulse 239
- Prefix Dial 239
- Fax Cover Page 239
- Fax Header 240
- Modem Speed 240
- Power Saver Timer 242
- Date & Time 242
- Display Brightness 243
- Audio Tone 243
- Low Toner Alert Message 244
- OffHook Wake Up 244
- Auto Log Print 245
- RAM Disk 245
- Fax Server Phone Book 245
- E-mail Server Address Book 245
- Power On Wizard 246
- Max E-mail Size 246
- Auto Reset 246
- Fault Time-out 246
- Default Paper Size 247
- Print ID 247
- Print Text 247
- Banner Sheet 248
- Substitute Tray 248
- Letterhead 2 Sided 248
- A4<>Letter Switch 249
- Report 2 Sided Print 249
- Use Another Tray 249
- Secure Job Expiration 250
- ColorTrack Mode 250
- Maintenance 251
- Auto Reg Adjust 253
- Color Reg Adjust 253
- Initialize Print Meter 254
- Reset Fusing Unit 254
- Reset Transfer Belt Unit 254
- Clear Storage 255
- Clear Job History 255
- Fax Line Test 255
- (Password) 257
- Reconfirm Recipient 258
- Domain Filtering 258
- Tray Priority 266
- Language Settings 267
- Private Mailbox 268
- Public Mailbox 268
- Proof Print 268
- Enter Password 269
- Darken / Lighten 270
- Output Color 270
- Select Tray 270
- 2 Sided Copying 272
- Sharpness 272
- Reduce/Enlarge 273
- Original Size 273
- Original Type 274
- Color Saturation 275
- Auto Exposure 275
- Save Settings 275
- ID Copy 276
- Folder Name 277
- Resolution 277
- File Format 278
- 2 Sided Scanning 278
- Contrast 278
- Computer Name 281
- Polling Receive 282
- Print PDF/TIFF 283
- Print JPEG 283
- Text Box 287
- File Name Option 288
- OCR Language 289
- Remove Blank Page 289
- Add Apps 292
- Panel Lock 292
- Print Media Guidelines 295
- Fiber Content 296
- Envelopes 297
- Print Media Guidelines 296 298
- Storing Print Media 299
- Supported Paper Types 300
- Paper Type Specifications 300
- Loading Print Media 301
- LETTERHEAD 302
- Loading Print Media 301 303
- Envelope #10, Monarch, or DL 305
- Using the MPF 306
- Linking Trays 306
- Printing, Copying, Scanning 307
- Printing 309
- Canceling a Print Job 310
- Duplex Printing 311
- Secure Print 313
- Private Mail Box Print 313
- Public Mail Box Print 313
- Storing Print Jobs 314
- Printing the Stored Jobs 314
- Deleting Stored Jobs 315
- Printing from USB Memory 315
- Supported File Formats 316
- For Windows Server 2008: 317
- For Windows Server 2008 R2: 317
- Software and Documentation 318
- Printing With Wi-Fi Direct™ 319
- Setting Up the Printer 319
- Connecting the Mobile Device 320
- Printing via Wi-Fi Direct 321
- Resetting the Passphrase 321
- Mobile Printing 322
- Printing With AirPrint 323
- Printing 322 324
- Printing From Google Chrome 325
- Printing a Report Page 325
- Printing 324 326
- Copying 327
- Making Copies From the DADF 329
- Setting Copy Options 330
- Reduce / Enlarge 332
- Using the ID Copy 336
- 336 Copying 338
- Scanning 339
- ScanButton Manager 341
- Procedures for Scan to WSD 342
- For Microsoft Windows: 343
- For Apple Macintosh: 344
- Scan Settings Tool 345
- USB or LAN 348
- Required operating systems: 350
- For FTP: 350
- For SMB: 350
- Scanning 349 351
- For Mac OS X 10.5/10.6: 352
- Scanning 354 356
- Scanning 356 358
- page appears 359
- Using Address Book Editor 360
- Scanning to a USB Memory 362
- Procedures 363
- Scanning 365 367
- Setting Your Country 370
- Setting the Printer ID 370
- Setting the Time and Date 370
- Changing the Clock Mode 371
- Setting Sounds 371
- Fax Data Encoding Method 376
- Sending a Fax 377
- Sending a Fax From Memory 379
- Sending a Fax Manually 380
- Sending a Delayed Fax 381
- Procedure 382
- Faxing 381 383
- Sender Name 385
- Receiving a Fax 386
- Automatic Dialing 388
- Setting Speed Dial 389
- Group Dialing 390
- Setting Group Dial 390
- Editing Group Dial 390
- Other Ways to Fax 392
- Using an Answering Machine 393
- Using a Computer Modem 393
- Printing a Report 394
- Changing Setting Options 394
- Dell™ Document Hub 395
- Browsing and Printing Files 398
- Dell™ Document Hub 401 403
- 402 Dell™ Document Hub 404
- Know Your Printer 405
- Software 407
- Address Books 409
- Address Book Panel 411
- Editing an entry: 412
- App Manager 412
- Operating systems 413
- Printer Status Message Area 415
- Printer Status Image Area 415
- Order Supplies button 415
- Order Online 416
- Order By Phone 416
- Dell and the Environment 416
- Preferences 417
- Distributions 418
- Printing system 418
- Printers list 419
- Settings button 419
- Details button 419
- Refresh button 419
- Close button 419
- Printer Status Window 420
- Select Printer Model 421
- Order by Phone 421
- Update of status 422
- Port Number Settings 422
- Protocol Settings - SNMP 423
- Order URL 423
- User Authentication 425
- Editing the User Account 426
- Deleting the User Account 426
- Logging Out 427
- 426 User Authentication 428
- Multiple Desktop 429
- - Tile Customization 429
- Setting Authentication Type 431
- Setting LDAP Server 432
- Setting LDAP User Mapping 433
- Using Digital Certificates 435
- Setting the Features 439
- Understanding Fonts 445
- Bitmapped and Scalable Fonts 446
- Resident Fonts 447
- Symbol Sets 450
- Error Codes 451
- Error Messages 459
- Specifications 461
- Environment 462
- Print Specifications 463
- Copy Specifications 463
- Scanner Specifications 464
- Facsimile Specifications 464
- Optional Wireless Adapter 465
- 464 Specifications 466
- Maintaining Your Printer 467
- Storing Consumables 470
- Installing a Toner Cartridge 472
- Installing a Drum Cartridge 475
- Maintaining Your Printer 474 476
- Maintaining Your Printer 476 478
- Replacing the Fusing Unit 479
- Installing a Fusing Unit 480
- Removing the 2nd BTR 487
- Installing a 2nd BTR 487
- Installing a Waste Toner Box 491
- Maintaining Your Printer 490 492
- Cleaning Inside the Printer 493
- Maintaining Your Printer 494 496
- Maintaining Your Printer 496 498
- Maintaining Your Printer 498 500
- Cleaning the Scanner 502
- Adjusting Color Registration 504
- When Using the Tool Box 505
- Fast Scan 506
- Slow Scan 506
- Removing Options 509
- Removing Options 509 511
- Removing Options 510 512
- Removing Options 511 513
- 512 Removing Options 514
- Clearing Jams 515
- 5 4 3 516
- Clearing Jams 515 517
- Clearing Jams 516 518
- Clearing Jams 518 520
- Clearing Jams 519 521
- Clearing Jams 520 522
- Clearing Jams 521 523
- Clearing Jams 522 524
- Clearing Jams 523 525
- Clearing Jams 524 526
- Clearing Jams 525 527
- Clearing Jams 526 528
- Clearing Jams 527 529
- Clearing Jams 528 530
- Troubleshooting 531
- Troubleshooting Guide 533
- Print Quality Problems 534
- The output is too light 535
- Random spots/Blurred images 537
- The entire output is blank 538
- Streaks appear on the output 539
- Pitched color dots 540
- Vertical blanks 541
- Ghosting 542
- Light-induced fatigue 543
- Bead-Carry-Out (BCO) 544
- Jagged characters 545
- Banding 545
- Auger mark 546
- Wrinkled/Stained paper 547
- Jam/Alignment Problems 548
- Images are skewed 549
- MPF Misfeed Jam 551
- MPF Multi-feed Jam 553
- Copy Problems 554
- Fax Problems 555
- Scanning Problems 556
- Scan to E-mail 557
- Wi-Fi Direct Problems 560
- Other Problems 561
- Contacting Service 561
- 560 Troubleshooting Guide 562
- Appendix 563
- Warranty and Return Policy 566
- Contacting Dell 566
- Symbols 567
- Numerics 567
- Appendix 566 568
- Appendix 567 569
- Appendix 568 570
- Appendix 569 571
- Appendix 570 572
- Appendix 571 573
- Appendix 572 574
- Appendix 573 575
- Appendix 574 576
- Appendix 575 577
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