Dell PowerEdge 6850 Troubleshooting Guide

Dell™PowerEdge™6850SystemsInstallationandTroubleshootingGuide Introduction Indicators, Messages, and Codes Finding Software Solutions Running

Back to Contents Page  Service-Only Parts Replacement Procedures Dell™PowerEdge™6850SystemsInstallationandTroubleshootingGuide Before You

 Installing the Control Panel   1. Connect the control-panel cable to the control-panel assembly. See FigureC-1.  2. Lower the control-pane

 6. Remove the SCSI backplane. See "Removing the SCSI Backplane."  7. Remove the two screws and remove the fan interposer board. See F

 3. Remove all SCSI hard drives. See "Removing a SCSI Hard Drive" in "Installing Drives."  4. Remove the optical drive/disket

 Installing the SCSI Backplane   1. Install the SCSI backplane: a. Slowly lower the backplane into the system, being careful to avoid damaging

  1. Turn off the system and attached peripherals, and disconnect the system from the electrical outlet.  2. Open the system. See "Opening

 12. Place the two slide switches on each side of the chassis in the unlocked position to release the chassis crossbar, then lift up the crossbar a

 15. Remove the RAID battery compartment: a. Gently pull the RAID battery compartment straight up. See FigureC-8. b. Lift the battery compar

 Installing the System Board   1. Transfer the RAID memory and RAID key (if present), processors, VRMs, and jumpers to the new system board. See

l SCSI B data cable from the system board SCSI_B connector to the SCSI B backplane connector, if applicable  5. Install the heat sinks/processor fi

Back to Contents Page  Jumpers, Switches, and Connectors Dell™PowerEdge™6850SystemsInstallationandTroubleshootingGuide Jumpers—A General

 Installing the Power Distribution Board   1. Position the three alignment slots on the power distribution board with the three alignment tabs on

 6. Disconnect the intrusion-switch cable from its system board connector. See FigureC-11.  7. Grasp the intrusion switch by its top and bottom

Back to Contents Page  Introduction Dell™PowerEdge™6850SystemsInstallationandTroubleshootingGuide Other Documents You May Need Your sys

Back to Contents Page  Indicators, Messages, and Codes Dell™PowerEdge™6850SystemsInstallationandTroubleshootingGuide Front-Panel Indicato

Table 2-2. Front-PanelLEDIndicators,Buttons,andConnectors Back-Panel Features and Indicators Figure2-2 shows the controls, indicators, and

SCSI Hard-Drive Indicator Codes If RAID is activated, two indicators on each of the hard-drive carriers provide information on the status of the S

Power Indicator Codes The power button on the front panel controls the power input to the system's power supplies. The power indicator can prov

The LCD can display two lines of alphanumeric characters. The display codes are presented in two color combinations: l Blue background — Information

System Messages System messages appear on the screen during system boot to notify you of a possible problem with the system. Table2-8 lists the sys

Drive not ready Diskette missing or improperly inserted in diskette drive. Reinsert or replace the diskette. Embedded RAID error An error has been gen

Table A-1.SystemBoardJumperSettings System Board Connectors See FigureA-3 and TableA-2 for the location and description of the system boar

installed expansion card. "Troubleshooting Your System." PCIe Degraded Link Width Error: Embedded Bus#nn/Dev#nn/Funcn Expected Link Width is

System Beep Codes If an error that cannot be reported on the screen occurs during POST, the system may emit a series of beeps that identifies the pr

Warning Messages A warning message alerts you to a possible problem and prompts you to respond before the system continues a task. For example, befo

Back to Contents Page  Finding Software Solutions Dell™PowerEdge™6850SystemsInstallationandTroubleshootingGuide Before You Begin Troub

Back to Contents Page  IRQ2 Interrupt controller 1 to enable IRQ8 through IRQ15 IRQ3 Available IRQ4 Serial port 1 (COM1 and COM3) IRQ5 Remote access

Back to Contents Page  Running the System Diagnostics Dell™PowerEdge™6850SystemsInstallationandTroubleshootingGuide Using Server Administ

 1. Create a set of diagnostics diskettes from the Dell OpenManage Server Assistant CD. See "Using the Dell OpenManage Server Assistant CD"

Back to Contents Page 

Back to Contents Page  Troubleshooting Your System Dell™PowerEdge™6850SystemsInstallationandTroubleshootingGuide  Safety First—For You

This section provides troubleshooting procedures for external devices attached to the system, such as the monitor, keyboard, or mouse. Before you perf

Table A-2.SystemBoardConnectors Memory Riser Card Connectors See FigureA-4 for the location of the connectors on the memory riser card. Fi

 1. Run the appropriate online diagnostic test. See "Using Server Administrator Diagnostics" in "Running System Diagnostics." I

Troubleshooting a USB Device  Problem l System message indicates a problem with a USB device. l Device connected to a USB port is not operating p

RespondingtoaSystemsManagementSoftwareAlertMessage Systems management software monitors critical system voltages and temperatures, fans, and

 2. Unless you are installing a hot-plug component such as a cooling fan or hot-plug expansion card, turn off the system and attached peripherals,

 5. Reconnect the system to the electrical outlet, and turn on the system.  6. To replace the optional bezel, hook the right end of the bezel o

l Expansion cards l Memory modules and memory riser cards l Processor(s) l Power supplies l Fans l Hard drives  3. Ensure that all cabl

The power supply's fault indicator is lit. See "Power Indicator Codes" in "Indicators, Messages, and Codes."  3. Ensure that

l Systems management software issues a memory-related message through the LCD display or systems management software.  Action  Memory-related bee

 5. Close the system. See "Closing the System."  6. Reconnect the system to the electrical outlet, and turn on the system and attache

 13. Turn off the system and attached peripherals, and disconnect the system from the electrical outlet.  14. Open the system. See "Opening

SCSI Backplane Connectors See FigureA-5 for the location and description of the connectors on the back of the SCSI backplane board. Figure A-5. Co

 1. Enter the System Setup program and ensure that the secondary SCSI channel is enabled and set to SCSI. See "Using the System Setup Program&

 3. If the integrated SCSI host adapter controls the SCSI hard drives, restart the system and press <Ctrl><a> to enter the SCSI configura

l Battery See "Activating the Optional Integrated RAID Controller" in "Installing Drives."  7. Close the system. See "Clos

Problem l Error message indicates a problem with an expansion card. l Expansion card performs incorrectly or not at all.  Action   1. Run the a

 1. Run the appropriate online diagnostics test. See "Using Server Administrator Diagnostics" in "Running the System Diagnostics."

Back to Contents Page  Installing System Components Dell™PowerEdge™6850SystemsInstallationandTroubleshootingGuide System Battery Fans

 6. Install the new system battery with the side labeled "+" facing up. See Figure6-1.  7. Install the new system battery. a. Supp

  1. Open the system. See "Opening the System" in "Troubleshooting Your System."  2. Compress the two latches on the top of

 Installing the Cooling Shroud  1. Align the four tabs on the sides of the shroud with the four slots on the chassis. See Figure6-4.  2. Slow

 Installing a Power Supply  1. Holding the lever in the open position, slide the new power supply into the chassis until the lever contacts the sy

10. Remove the expansion cards from expansion slots 6 and 7, if installed. See "Expansion Cards" in "Installing System Components."

 Hot-Plug Expansion Cards Your system supports PCI Express hot-plug expansion cards in slots 1, 3, 4, and 5 and one PCI-X hot-plug expansion card i

 4. Remove the filler bracket on the slot that you are using.  5. Insert the expansion card firmly into the expansion-card connector until the c

 4. Open the plastic expansion-card retainer adjacent to the back of the empty slot. See Figure6-8.  5. Remove the filler bracket on the slot

 7. Close the expansion-card retainer.  8. Close the system. See "Closing the System" in "Troubleshooting Your System."  R

 5. Remove the filler bracket on the slot.  6. Insert the Fibre Channel module card firmly into the Fibre Channel module card connector until th

 8. Close the Fibre Channel module card retainer.  9. Close the system. See "Closing the System" in "Troubleshooting Your System.&

 Spare Bank Support If four identical single-rank memory modules are installed on a memory riser card, two of the four modules in the same rank can

 Removing and Installing a Hot-Pluggable Memory Riser Card The following procedure explains how to safely remove and install a hot-pluggable memory r

Table 6-4.MemoryRiserCardIndicatorsandFeatures Figure 6-13. Removing and Installing a Memory Riser Card  Removing and Installing a Non–

  1. Turn off the system and attached peripherals, and disconnect the system from the electrical outlet.  2. Open the system. See "Opening

Back to Contents Page  I/O Connectors Dell™PowerEdge™6850SystemsInstallationandTroubleshootingGuide Serial Connector Video Connector

6. Repeat step 2 through step 5 of this procedure to install the remaining memory modules. See Table6-2 and Table6-3 for sample memory configuration

 5. If the heat sink has not separated from the processor, carefully rotate the heat sink in a clockwise, then counterclockwise, direction until it

4. Unpack the new processor. If any of the pins on the processor appear bent, see "Getting Help."  5. If you are adding an additional pro

See your User's Guide for instructions about using the System Setup program.  12. Run the system diagnostics to verify that the new processor op

Back to Contents Page  Installing Drives Dell™PowerEdge™6850SystemsInstallationandTroubleshootingGuide Installing SCSI Hard Drives Ins

 4. Insert the hard drive into the drive bay. See Figure7-2.  5. Close the hard-drive handle to lock the drive in place.  6. Replace the f

 4. Remove the optical drive or optical drive filler plate from the carrier: a. Loosen the thumbscrew on the latch securing the optical drive or

The pins on the carrier fit into the corresponding holes in the side of the drive. See Figure7-4.  7. Replace the optical drive or optical drive fil

 10. Reconnect the system and peripherals to their electrical outlets. Connecting an External SCSI Tape Drive This subsection describes how to

 1. Turn off the system and attached peripherals, and disconnect the system from the electrical outlet.  2. Open the system. See "Opening th

Table B-2.SerialConnectorPinAssignments Video Connector You can attach a VGA-compatible monitor to the system's integrated video contro

 Reinstalling the SCSI Backplane Board  1. Install the backplane board. See Figure7-6. a. Slowly lower the backplane into the system, being ca

 2. Remove the cover. See "Opening the System."  3. Remove the memory filler blank or the memory riser card from memory slot C. See &

SCSI Hard-Drive Cabling Guidelines  Non-RAID Configurations For a system without an optional RAID controller installed, connect SCSI channel A on t

Back to Contents Page  Getting Help Dell™PowerEdge™6850SystemsInstallationandTroubleshootingGuide Technical Assistance Dell Enterprise

support.jp.dell.com (Japan only) support.euro.dell.com (Europe only) l Electronic Quote Service [email protected] [email protected] (Asian/Pacific c

the system diagnostics.  4. Include any accessories that belong with the item(s) being returned (such as power cables, media such as CDs and diske

Country (City) International Access Code Country Code City Code Department Name or Service Area, Website and E-Mail Address Area Codes, Local Numbers,

Canada (North York, Ontario) International Access Code: 011 Customer Care (Home Sales/Small Business) toll-free:1-800-847-4096 Customer Care (med./la

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Ireland (Cherrywood) International Access Code: 16 Country Code: 353 City Code: 1 U.K. Technical Support (dial within U.K. only) 08709080800 Home Us

Figure B-4. USB Connector Pin Numbers Table B-4. USB Connector Pin Assignments Integrated NIC Connectors Each of the system's integrated NI

International Access Code: 00 Country Code: 352 Home/Small Business Sales (Brussels, Belgium) toll-free:080016884 Corporate Sales (Brussels, Belgium)

Country Code: 48 City Code: 22 Sales 5795999 Customer Service Fax 5795806 Reception Desk Fax 5795998 Switchboard 5795999 Portugal Internat

Sales 0859005185 Switzerland (Geneva) International Access Code: 00 Country Code: 41 City Code: 22 Website: support.euro.dell.com  E-mail: Tech_s

Back to Contents Page  Customer Service and Technical Support toll-free:1-800-456-3355 Employee Purchase Program (EPP) Customers toll-free:1-800-23

Back to Contents Page Dell™PowerEdge™6850SystemsInstallationandTroubleshootingGuide Notes, Notices, and Cautions Abbreviations and Acronym