Dell PowerEdge R910 Owner's Manual Page 186
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- Table of contents
- TROUBLESHOOTING
- BOOKMARKS
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186 Troubleshooting Your System
Troubleshooting a Tape Backup Unit
1
Ensure that the tape drive is turned on.
2
Try using a different tape cartridge.
3
Ensure that the device drivers for the tape drive are installed and are
configured correctly. See your tape drive documentation for more
information about device drivers.
4
Ensure that the tape drive’s interface cable is fully connected to the
external port on the controller card.
5
For SCSI tape drives, verify that the tape drive is configured for a unique
SCSI ID number and that the tape drive is terminated or not terminated,
based on the interface cable used to connect the drive. See the
documentation for the tape drive for instructions on selecting the SCSI ID
number and enabling or disabling termination.
6
Run the appropriate online diagnostics tests. See "Using Online
Diagnostics" on page 193.
If you cannot resolve the problem, see "Getting Help" on page 203.
7
Reinstall the tape-backup software as instructed in the tape-backup
software documentation. See your tape documentation for information
about reinstalling the software and troubleshooting the tape drive.
Troubleshooting a Hard Drive
CAUTION: Many repairs may only be done by a certified service technician.
You should only perform troubleshooting and simple repairs as authorized in
your product documentation, or as directed by the online or telephone service
and support team. Damage due to servicing that is not authorized by Dell is not
covered by your warranty. Read and follow the safety instructions that came
with the product.
CAUTION: This troubleshooting procedure can destroy data stored on the hard
drive. Before you proceed, back up all files on the hard drive.
1
Run the appropriate online diagnostics test. See "Using Online
Diagnostics" on page 193.
Depending on the results of the diagnostics test, proceed as needed
through the following steps.
book.book Page 186 Tuesday, December 4, 2012 3:11 PM
- Hardware Owner’s 1
- Notes, Cautions, and Warnings 2
- Contents 3
- 4 Contents 4
- 6 Contents 6
- 8 Contents 8
- 10 Contents 10
- About Your System 11
- 12 About Your System 12
- LCD Panel Features 14
- Home Screen 15
- Setup Menu 16
- View Menu 17
- Hard-Drive Indicator Patterns 18
- 20 About Your System 20
- NIC Indicator Codes 21
- Power Indicator Codes 22
- LCD Status Messages 23
- Removing LCD Status Messages 24
- 26 About Your System 26
- 28 About Your System 28
- 30 About Your System 30
- 32 About Your System 32
- 34 About Your System 34
- 36 About Your System 36
- 38 About Your System 38
- 40 About Your System 40
- System Messages 41
- 42 About Your System 42
- 44 About Your System 44
- 46 About Your System 46
- 48 About Your System 48
- 50 About Your System 50
- 52 About Your System 52
- 54 About Your System 54
- 56 About Your System 56
- 58 About Your System 58
- Warning Messages 60
- Diagnostics Messages 60
- Alert Messages 60
- About Your System 61 61
- 62 About Your System 62
- Choosing the System Boot Mode 63
- Responding to Error Messages 64
- System Setup Options 65
- Memory Settings Screen 67
- Processor Settings Screen 68
- SATA Settings Screen 69
- Boot Settings Screen 69
- Integrated Devices Screen 70
- PCI IRQ Assignments Screen 71
- Serial Communication Screen 72
- Power Management Screen 73
- System Security Screen 74
- Exit Screen 76
- UEFI Boot Manager Screen 77
- UEFI Boot Settings Screen 78
- System Utilities Screen 78
- Using the System Password 79
- Using the Setup Password 81
- Embedded System Management 82
- Front Bezel (Optional) 87
- System Identification Panel 88
- Opening the System 89
- Closing the System 90
- System Memory 91
- Removing a Memory-Riser Blank 99
- Removing a Memory Riser 100
- Installing a Memory Riser 101
- Installing Memory Modules 102
- Removing Memory Modules 105
- Installing System Components 106
- Hard Drives 107
- Installing a Hard-Drive Blank 108
- Removing a Hard-Drive Blank 108
- Removing a Hard Drive 109
- Installing a Hard Drive 110
- Optical Drive 112
- Installing an Optical Drive 114
- Cooling Fans 115
- Installing a Cooling Fan 116
- Internal USB Memory Key 119
- Integrated NIC Hardware Key 122
- Installing an Expansion Card 125
- Removing an Expansion Card 127
- 1 latch 2 panel 129
- I/O Card 133
- Installing the I/O Card 134
- VFlash Media (Optional) 138
- Internal SD Card (Optional) 141
- RAID Battery 145
- Installing the RAID Battery 146
- Processors 147
- Installing a Processor 151
- Power Supplies 153
- Removing a Power Supply 154
- Installing a Power Supply 155
- System Battery 156
- SAS Backplane 158
- Power Distribution Board 160
- Control Panel Assembly 162
- System Board 167
- Installing the System Board 169
- Troubleshooting Your System 173
- Troubleshooting a USB Device 174
- Troubleshooting a NIC 175
- Troubleshooting a Wet System 176
- Troubleshooting a Fan 180
- Troubleshooting System Memory 181
- Troubleshooting a Hard Drive 186
- Using Online Diagnostics 193
- Using the Custom Test Options 195
- Jumpers and Connectors 197
- System Board Connectors 198
- 200 Jumpers and Connectors 200
- Getting Help 203
- 204 Getting Help 204
- Index 205 205
- Index 206 206
- Index 207 207
- Index 208 208
- Index 209 209
- Index 210 210
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