Dell R300 User Manual

www.dell.com | support.dell.comDell™ PowerEdge™ R300 SystemsHardware Owner’s Manual

10 Contents

100 Installing System Components3If applicable, install the expansion card in the expansion-card slot.4If applicable, connect the expansion card in th

Installing System Components 101Figure 3-17. Removing and Installing the Backplane NOTE: In the preceding figure, the 12C cable is shown connecting ov

102 Installing System ComponentsInstalling the Backplane Board CAUTION: Only trained service technicians are authorized to remove the system cover an

Installing System Components 103Rank 3, 4: DIMM2_A and DIMM2_BRank 5, 6: DIMM3_A and DIMM3_BThe memory modules must be installed in identical pairs in

104 Installing System ComponentsInstalling Memory Modules CAUTION: Only trained service technicians are authorized to remove the system cover and acc

Installing System Components 1059Close the system. See "Opening and Closing the System" on page 68.10(Optional) Press <F2> to enter th

106 Installing System ComponentsRemoving Memory Modules CAUTION: Only trained service technicians are authorized to remove the system cover and acces

Installing System Components 1074If applicable, disconnect the SAS cable connector on the expansion card.5Remove the system board shroud. See "Re

108 Installing System ComponentsFigure 3-19. Installing and Removing the Heat Sink8Release the socket-release lever before opening the processor shiel

Installing System Components 109Figure 3-20. Installing and Removing the ProcessorInstalling a Processor1Unpack the new processor.2 Align the processo

About Your System 11About Your SystemThis section describes the physical, firmware, and software interface features that provide and ensure the essent

110 Installing System Components NOTICE: Do not use force to seat the processor. When the processor is positioned correctly, it engages easily into t

Installing System Components 111System BatteryThe system battery is a 3.0-volt (V), coin-cell battery.Replacing the System Battery CAUTION: Only trai

112 Installing System Components4Locate the battery socket. See "System Board Connectors" on page 155. NOTICE: If you pry the battery out

Installing System Components 11313To test the newly installed battery, turn off the system and disconnect it from the electrical outlet for at least a

114 Installing System ComponentsFigure 3-22. Installing and Removing the Control Panel Assembly NOTE: In the preceding figure, the 12C cable is shown

Installing System Components 1156Disconnect the display module cable from the control panel board. See Figure 3-22.7Remove the three screws that secur

116 Installing System ComponentsPower Distribution BoardThe power distribution board is located on your system directly behind the power supply fan mo

Installing System Components 117Figure 3-23. Power Distribution Board NOTE: In the preceding figure, the 12C cable is shown connecting over the contro

118 Installing System ComponentsReplacing the Power Distribution Board CAUTION: Only trained service technicians are authorized to remove the system

Installing System Components 119Removing the System Board Assembly CAUTION: Only trained service technicians are authorized to remove the system cove

12 About Your System• Operating system documentation describes how to install (if necessary), configure, and use the operating system software.• Docum

120 Installing System Components CAUTION: Before removing the system board tray from the chassis, ensure that all system board cables are disconnecte

Installing System Components 121 NOTE: In the preceding figure, the 12C cable is shown connecting over the control panel cabling. This cable should b

122 Installing System Components13Install the processor and heat sink. See "Replacing the Processor" on page 106.14Install the memory module

Troubleshooting Your System 123Troubleshooting Your SystemSafety First—For You and Your SystemTo perform certain procedures in this document, you must

124 Troubleshooting Your SystemChecking the EquipmentThis section provides troubleshooting procedures for external devices attached to the system, suc

Troubleshooting Your System 125Action1Check the system and power connections to the monitor.2Determine whether the system has an expansion card with a

126 Troubleshooting Your SystemTroubleshooting the MouseProblem• System message indicates a problem with the mouse.• Mouse is not functioning properly

Troubleshooting Your System 1273Run the appropriate online diagnostic test. See "Running the System Diagnostics" on page 151.If the tests ru

128 Troubleshooting Your SystemAction1 If a single USB device is experiencing a problem, perform the following procedure. For problems with multiple U

Troubleshooting Your System 129cLocate the NVRAM_CLR jumper on your system board (see "System Board Jumpers" on page 155) and set the jumper

About Your System 13Front-Panel Features and IndicatorsFigure 1-1 shows the controls, indicators, connectors, and features on the system front panel b

130 Troubleshooting Your System• Change the autonegotiation setting, if possible.• Use another connector on the switch or hub.If you are using a NIC c

Troubleshooting Your System 1315Close the system. See "Opening and Closing the System" on page 68.6Reconnect the system to the electrical ou

132 Troubleshooting Your System5Run the system board tests in the system diagnostics. See "Using Dell PowerEdge Diagnostics" on page 151.If

Troubleshooting Your System 133Troubleshooting Power SuppliesProblem• System-status indicators are amber.• Power-supply fault indicators are amber.• F

134 Troubleshooting Your System6If the problem is resolved, close the system. See "Opening and Closing the System" on page 68.If the problem

Troubleshooting Your System 135Action CAUTION: Only trained service technicians are authorized to remove the system cover and access any of the compon

136 Troubleshooting Your SystemAction CAUTION: Only trained service technicians are authorized to remove the system cover and access any of the compon

Troubleshooting Your System 1378Reseat the memory modules in their sockets. See "Installing Memory Modules" on page 104.9Close the system. S

138 Troubleshooting Your SystemAction CAUTION: Only trained service technicians are authorized to remove the system cover and access any of the compon

Troubleshooting Your System 1391Enter the System Setup program and verify that the diskette drive is configured correctly. See "Entering the Syst

14 About Your SystemTable 1-2. Front-Panel ComponentsItem Component Icon Description1 Power-on indicator, power buttonThe power button turns system po

140 Troubleshooting Your System18Reconnect the system to the electrical outlet, and turn on the system and attached peripherals.19Run the appropriate

Troubleshooting Your System 1419Reconnect the system to the electrical outlet, and turn on the system and attached peripherals.If the problem is not r

142 Troubleshooting Your System CAUTION: Only trained service technicians are authorized to remove the system cover and access any of the components

Troubleshooting Your System 1433If your system has a SAS RAID controller, perform the following steps.aRestart the system and press <Ctrl><R&

144 Troubleshooting Your SystemAction CAUTION: Only trained service technicians are authorized to remove the system cover and access any of the compon

Troubleshooting Your System 1458If you have a non-RAID SAS controller, remove the hard drive and swap its drive bay location with another hard drive t

146 Troubleshooting Your SystemAction CAUTION: Only trained service technicians are authorized to remove the system cover and access any of the compon

Troubleshooting Your System 14710If your system has hot-pluggable hard drives in a front-loading drive bay (when available), verify that the cable con

148 Troubleshooting Your System6Reconnect the system to the electrical outlet, and turn on the system and attached peripherals.If the problem persists

Troubleshooting Your System 149Troubleshooting the MicroprocessorsProblem• Error message indicates a processor problem.• Front-panel status LCD indica

About Your System 152 NMI button Used to troubleshoot software and device driver errors when using certain operating systems. This button can be press

150 Troubleshooting Your System10Remove processor 2. See "Replacing the Processor" on page 106.To locate processor 2, see Figure 6-1.If only

Running the System Diagnostics 151Running the System DiagnosticsIf you experience a problem with your system, run the diagnostics before calling for t

152 Running the System Diagnostics• View status messages that inform you if tests are completed successfully.• View error messages that inform you of

Running the System Diagnostics 153Using Custom Test OptionsWhen you select Custom Test in the Main Menu window, the Customize window appears and allow

154 Running the System Diagnostics•Test Iterations — Selects the number of times the test is run.•Log output file pathname — When checked, enables you

Jumpers and Connectors 155Jumpers and ConnectorsThis section provides specific information about the system jumpers and describes the connectors on th

156 Jumpers and ConnectorsFigure 6-1. System Board ConnectorsTable 6-2. System Board ConnectorsItem Connector Description1 SYSTEM ID System ID LED ind

Jumpers and Connectors 1576 PWRD_EN NVRAM_CLRPassword and configuration jumper7 VGA Video connector8 RISER1 Center riser expansion card interface conn

158 Jumpers and ConnectorsRiser Card ConnectorsThe system is available with either a PCIe riser card or a PCI-X/PCIe riser card (not shown). See Figur

Jumpers and Connectors 159Control Panel Assembly ConnectorsFigure 6-3 shows the configuration of the I/O control panel assembly connectors.Figure 6-3.

16 About Your System7 Video connector Connects a monitor to the system.8 Optical drive (optional)One optional slim-line SATA DVD-ROM drive or DVD-RW d

160 Jumpers and ConnectorsSAS/SATA Backplane Board ConnectorsFigure 6-4 shows the location of the hard-drive connectors on the SAS/SATA backplane boar

Jumpers and Connectors 161Figure 6-5. Expansion Card Connector for SAS RAID Controller Daughter CardFigure 6-6. Expansion Card Connector for the RAC C

162 Jumpers and ConnectorsFigure 6-7. Expansion Card Connector for the SAS Controller Daughter CardDisabling a Forgotten PasswordThe system's sof

Jumpers and Connectors 1635Reconnect the system to the electrical outlet, and turn on the system.The existing passwords are not disabled (erased) unti

164 Jumpers and Connectors

Getting Help 165Getting HelpContacting DellFor customers in the United States, call 800-WWW-DELL (800-999-3355). NOTE: If you do not have an active

166 Getting Help

Glossary 167GlossaryThis section defines or identifies technical terms, abbreviations, and acronyms used in your system documents.A — Ampere(s).AC — A

168 GlossaryBMC — Baseboard management controller.boot routine — A program that clears all memory, initializes devices, and loads the operating system

Glossary 169DDR — Double-data rate. A technology in memory modules that potentially doubles the output.device driver — A program that allows the opera

About Your System 17Hard-Drive Indicator CodesThe hard-drive carriers have two indicators—the drive-activity indicator and the drive-status indicator.

170 GlossaryESD — Electrostatic discharge.ESM — Embedded server management.expansion bus — Your system contains an expansion bus that allows the proce

Glossary 171h — Hexadecimal. A base-16 numbering system, often used in programming to identify addresses in the system’s RAM and I/O memory addresses

172 Glossarykey combination — A command requiring you to press multiple keys at the same time (for example, <Ctrl><Alt><Del>).kg — K

Glossary 173memory address — A specific location, usually expressed as a hexadecimal number, in the system’s RAM.memory module — A small circuit board

174 Glossaryperipheral — An internal or external device, such as a diskette drive or keyboard, connected to a system.PGA — Pin grid array. A type of p

Glossary 175ROM — Read-only memory. Your system contains some programs essential to its operation in ROM code. A ROM chip retains its contents even af

176 Glossarysystem board — As the main circuit board, the system board usually contains most of your system’s integral components, such as the process

Glossary 177VAC — Volt(s) alternating current.VDC — Volt(s) direct current.VGA — Video graphics array. VGA and SVGA are video standards for video adap

178 GlossaryXML — Extensible Markup Language. XML is a way to create common information formats and to share both the format and the data on the World

Index 179IndexAalert messages, 44Bbackplane board, 100installing, 102removing, 100baseboard management controllerSee BMC.batteryremoving or replacing,

18 About Your SystemTable 1-3 lists the drive indicator patterns for RAID hard drives. Different patterns are displayed as drive events occur in the s

180 Indexdiagnosticstesting options, 152when to use, 152diskette drivetroubleshooting, 138drive blankinstalling, 74removing, 73drive carrierhard drive

Index 181installing (continued)power supply fan assembly, 88processor fan assembly, 86RAC card, 94riser card, 99system board, 121USB memory key, 90Jju

182 Indexpower suppliesindicators, 20removing, 88replacing, 89power supplytroubleshooting, 133power supply fan assemblyinstalling, 88removing, 86proce

Index 183startupaccessing system features, 12supportcontacting Dell, 165system batteryreplacing, 111system boardconnectors, 155installing, 121jumpers,

184 IndexUSB keytroubleshooting, 137Vvideotroubleshooting, 124Wwarning messages, 43warranty, 11wet systemtroubleshooting, 130

About Your System 19Back-Panel Features and IndicatorsFigure 1-3 shows the controls, indicators, and connectors located on the system's back pane

Notes, Notices, and Cautions NOTE: A NOTE indicates important information that helps you make better use of your computer. NOTICE: A NOTICE indicates

20 About Your System• Always attach an external device while your system and the device are turned off. Next, turn on any external devices before turn

About Your System 21Figure 1-4. Redundant Power Supply IndicatorsNIC Indicator CodesEach NIC on the back panel has an indicator that provides informat

22 About Your SystemLCD Status MessagesThe system's control panel LCD provides status messages to signify when the system is operating correctly

About Your System 23Table 1-6. LCD Status MessagesCode Text Causes Corrective ActionsN/A SYSTEM NAMEA 62-character string that can be defined by the u

24 About Your SystemE1211 ROMB Batt RAID battery is either missing, bad, or unable to recharge due to thermal issues.Reseat the RAID battery connector

About Your System 25E1410 CPU # IERR Specified microprocessor is reporting an internal error.See your system’s "Information Update Tech Sheet&quo

26 About Your SystemE141C CPU Mismatch Processors are in a configuration unsupported by Dell.Ensure that your processors match and conform to the type

About Your System 27E161C PS # Input LostPower source for specified power supply is unavailable, or out of acceptable range.Check the AC power source

28 About Your SystemE1712 PCI SERR B## D## F##The system BIOS has reported a PCI system error on a component that resides in PCI configuration space a

About Your System 29E1811 HDD ## Rbld AbrtThe specified hard drive has experienced a rebuild abort.See "Troubleshooting a Hard Drive" on pag

Contents 3Contents1 About Your System . . . . . . . . . . . . . . . . . 11Other Information You May Need . . . . . . . . . . . . 11Accessing Syste

30 About Your SystemE1A15 SAS Cable C SAS cable C is missing or bad.Reseat the cable. If the problem persists, replace cable. If the problem persists,

About Your System 31E2018 Prog Timer Programmable interval timer error.See "Getting Help" on page 165.E2019 Parity Error Parity error. See &

32 About Your SystemE2110 MBE DIMM # & #One of the DIMMs in the set implicated by "# & #" has had a memory multi-bit error (MBE).See

About Your System 33Solving Problems Described by LCD Status MessagesThe code and text on the LCD can often specify a very precise fault condition tha

34 About Your SystemAny of these actions will remove fault messages, and return the status indicators and LCD colors to the normal state. Messages wil

About Your System 35Alert! Unsupported memory, incomplete sets, or unmatched sets. The following memory is disabled:Unsupported DIMMs, mismatched DIMM

36 About Your SystemDiskette subsystem reset failed.Faulty diskette/tape drive controller.See "Troubleshooting a Diskette Drive" on page 138

About Your System 37Keyboard Controller failureFaulty keyboard controller; faulty system boardSee "Getting Help" on page 165.Keyboard data l

38 About Your SystemNo boot device availableFaulty or missing optical drive subsystem, hard drive, or hard-drive subsystem, or no bootable USB key ins

About Your System 39PCIe Fatal Error caused a system reset: Slot XEmbedded Bus#XX/Dev#XX/FuncXPlease check the system event log for detailsPCI Express

4 Contents2 Using the System Setup Program . . . . . . 45Entering the System Setup Program . . . . . . . . . . . 45Responding to Error Messages .

40 About Your SystemROM bad checksum = addressExpansion card improperly installed or faulty.Reseat the expansion card(s). Ensure that all appropriate

About Your System 41Time-of-day not set - please run SETUP programIncorrect Time or Date settings; faulty system battery.Check the Time and Date setti

42 About Your SystemUnsupported RAID key detected.The RAID key installed in the system is not supported on this system.Information only.Utility partit

About Your System 43Warning MessagesA warning message alerts you to a possible problem and prompts you to respond before the system continues a task.

44 About Your SystemDiagnostics MessagesThe system diagnostic utilities produce messages from diagnostic tests run on your system. See "Running t

Using the System Setup Program 45Using the System Setup ProgramAfter you set up your system, run the System Setup program to familiarize yourself with

46 Using the System Setup ProgramUsing the System Setup ProgramTable 2-1 lists the keys that you use to view or change information on the System Setup

Using the System Setup Program 47Figure 2-1. Main System Setup Program ScreenTable 2-2 lists the options and descriptions for the information fields t

48 Using the System Setup ProgramMemory Information Displays a screen to view memory information and to configure certain memory features. See Table 2

Using the System Setup Program 49Memory Information ScreenTable 2-3 lists the descriptions for the information fields that appear on the Memory Inform

Contents 5Opening and Closing the System . . . . . . . . . . . . 68Opening the System . . . . . . . . . . . . . . . . 69Closing the System. . . .

50 Using the System Setup ProgramCPU Information ScreenTable 2-4 lists the options and descriptions for the information fields that appear on the CPU

Using the System Setup Program 51SATA Configuration ScreenTable 2-5 lists the options and descriptions for the information fields that appear on the S

52 Using the System Setup ProgramSerial Communication ScreenTable 2-7 lists the options and descriptions for the information fields that appear on the

Using the System Setup Program 53System Security ScreenTable 2-8 lists the options and descriptions for the information fields that appear on the Syst

54 Using the System Setup ProgramPassword Status Setting the Setup Password option to Enabled prevents the system password from being changed or disab

Using the System Setup Program 55TPM Activation Changes the operational state of the TPM.When set to Activate, the TPM is enabled and activated at def

56 Using the System Setup ProgramExit ScreenAfter you press <Esc> to exit the System Setup program, the Exit screen displays the following optio

Using the System Setup Program 57Using the System PasswordAfter a system password is assigned, only those who know the password have full use of the s

58 Using the System Setup Program5To confirm your password, type it a second time and press <Enter>. The setting shown for the System Password c

Using the System Setup Program 59 NOTE: You can use the Password Status option in conjunction with the System Password and Setup Password options to

6 ContentsPower Supplies . . . . . . . . . . . . . . . . . . . . . 88Removing a Power Supply. . . . . . . . . . . . . 88Replacing a Power Supply.

60 Using the System Setup ProgramThe password assignment is not case-sensitive. However, certain key combinations are not valid. If you enter one of t

Using the System Setup Program 61Baseboard Management Controller ConfigurationThe Baseboard Management Controller (BMC) enables configuring, monitorin

62 Using the System Setup Program

Installing System Components 63Installing System ComponentsThis section describes how to install the following system components:• Front bezel• System

64 Installing System ComponentsInside the System CAUTION: Only trained service technicians are authorized to remove the system cover and access any o

Installing System Components 65Figure 3-1. Inside the System1 cover latch 2 system cover213471011128919131415171821202422236516

66 Installing System Components NOTE: In the preceding figure, the 12C cable is shown connecting over the control panel cabling. This cable should be

Installing System Components 67Front BezelA lock on the bezel restricts access to the power button, optical drive, and hard drive(s). A control panel

68 Installing System ComponentsFigure 3-3. Installing and Removing the Optional BezelReplacing the Front BezelTo replace the front bezel, perform the

Installing System Components 69Opening the SystemTo upgrade or troubleshoot the system, remove the system cover to gain access to internal components.

Contents 7Control Panel Assembly (Service-only Procedure). . . . . . . . . . . . . . . . . . . . . . . . 113Removing the Control Panel Assembly . . .

70 Installing System ComponentsFigure 3-4. Installing and Removing the System CoverSystem Board ShroudThe system board shroud covers the processor, he

Installing System Components 71Removing the System Board Shroud CAUTION: Only trained service technicians are authorized to remove the system cover a

72 Installing System ComponentsFigure 3-5. Installing and Removing the System Board Shroud NOTE: In the preceding figure, the 12C cable is shown conne

Installing System Components 733Connect the SAS cable to the connector on the expansion card and route the cable through the slot between the shroud a

74 Installing System ComponentsRemoving a hard-drive blank is slightly different than removing the 3.5-inch hard drive carrier:1 Remove the front beze

Installing System Components 755If you do not replace the hard drive, insert a drive blank in the vacated drive bay. See "Installing a Hard-Drive

76 Installing System ComponentsFigure 3-6. Installing a Hot-Plug Hard Drive3Install the hot-plug hard drive.aOpen the handle on the hard-drive carrier

Installing System Components 77Replacing a Hard-Drive CarrierTwo versions of hard-drive carriers are used with your system. The version for SATA hard

78 Installing System ComponentsdAs you seat the hard drive into the hard-drive bay, ensure the carrier latch contacts the carrier bracket and ensure t

Installing System Components 79 NOTE: The procedure for installing a cabled hard-drive carrier for a hard drive that is not hot pluggable is not show

8 ContentsTroubleshooting Power Supplies . . . . . . . . . . . . 133Troubleshooting System Cooling Problems. . . . . . . 134Troubleshooting a Fan .

80 Installing System ComponentsInstalling the Optical Drive1Align the optical-drive tray with its opening in the front panel. See Figure 3-8.2Slide in

Installing System Components 81Figure 3-8. Removing and Installing the Optional Optical Drive NOTE: In the preceding figure, the 12C cable is shown co

82 Installing System ComponentsInstalling the Optical Drive in the Optical Drive Tray CAUTION: Only trained service technicians are authorized to rem

Installing System Components 83Figure 3-9. Removing and Installing the Optical Drive in the Optical Drive CarrierCooling Fan ModulesThe fan assembly c

84 Installing System ComponentsRemoving the Fan Assembly CAUTION: Only trained service technicians are authorized to remove the system cover and acce

Installing System Components 85Figure 3-10. Installing and Removing the Fan Assembly NOTE: In the preceding figure, the 12C cable is shown connecting

86 Installing System ComponentsInstalling the Fan Assembly1Align the holes in the fan assembly with the two fan assembly securing posts on the chassis

Installing System Components 87Figure 3-11. Installing and Removing the Power Supply Fan Assembly NOTE: In the preceding figure, the 12C cable is show

88 Installing System ComponentsInstalling the Power Supply Fan Assembly1Connect the fan’s power cable to the FAN_MOD connector on the power distributi

Installing System Components 89 NOTE: For nonredundant power supplies, remove the power cord retention bracket that secures the system cables. See th

Contents 9Using Custom Test Options . . . . . . . . . . . . . . . 153Selecting Devices for Testing . . . . . . . . . . . 153Selecting Diagnostics O

90 Installing System Components3Connect the power cable to the power supply.aSecure and bundle the system cables with the Velcro straps that ship with

Installing System Components 914Insert the USB memory key into the USB connector onto the board. See Figure 3-13. 5Close the system. See "Opening

92 Installing System ComponentsRAC CardThe optional Remote Access Controller (RAC) provides a set of advanced features for managing the server remotel

Installing System Components 93Figure 3-14. Removing and Installing a RAC Card6Pull back slightly on one of the blue retention standoff tabs and gentl

94 Installing System Components8If you are not replacing the RAC card, disconnect and remove the ribbon cables from the RAC card and insert the plasti

Installing System Components 959Connect the ribbon cable to the system board. See Figure for the connector locations. NOTICE: Be careful when attach

96 Installing System Components5Insert the expansion card firmly into the expansion-card connector on the riser card until the card is fully seated.

Installing System Components 97Figure 3-15. Installing and Removing Expansion Cards\ NOTE: In the preceding figure, the 12C cable is shown connecting

98 Installing System Componentsx8-lane capability. The PCI-X left riser card provides one slot that can support either a 64-bit, 133 MHz PCI-X expansi

Installing System Components 99Figure 3-16. Installing and Removing the Riser CardInstalling the Riser Card CAUTION: Only trained service technicians