Dell PowerVault NX3500 User Manual

Dell PowerVaultNX3500 SystemsHardware Owner’sManualRegulatory Model: E07S Series, DELL500WLV, and DELL500WHVRegulatory Type: E07S002book.book Page 1

10 About Your SolutionDell PowerVault NX3500 Front-Panel Features and IndicatorsFigure 1-2. Front-Panel Features and IndicatorsItem Indicator, Button,

100 Troubleshooting Your SystemTroubleshooting a Hard Drive CAUTION: Many repairs may only be done by a certified service technician. You should only

Troubleshooting Your System 101Troubleshooting an Expansion Card CAUTION: Many repairs may only be done by a certified service technician. You should

102 Troubleshooting Your SystemTroubleshooting the Processor CAUTION: Many repairs may only be done by a certified service technician. You should onl

Troubleshooting Your System 1033Remove the following components from the system. See "Installing System Components" on page 49.• Hard drives

104 Troubleshooting Your Systembook.book Page 104 Monday, January 24, 2011 12:24 PM

Running the System Diagnostics 1054Running the System DiagnosticsIf you experience a problem with your system, run the diagnostics before calling for

106 Running the System DiagnosticsSystem Diagnostics Testing OptionsClick the testing option in the Main Menu window.Using the Custom Test OptionsWhen

Running the System Diagnostics 107•Test Iterations—Selects the number of times the test is run.•Log Output File Pathname—Enables you to specify the di

108 Running the System Diagnosticsbook.book Page 108 Monday, January 24, 2011 12:24 PM

Jumpers and Connectors 1095Jumpers and ConnectorsThis section provides specific information about the system jumpers. It also provides some basic info

About Your Solution 114 LCD panel Provides system ID, status information, and system error messages.For more information on the LCD panel, see "L

110 Jumpers and ConnectorsSystem Board ConnectorsFigure 5-1. System Board Connectors1201918161514131210 9 8 7 652431711book.book Page 110 Monday, Ja

Jumpers and Connectors 111Item Connector Description1PWRD_ENNVRAM_CLRPassword enable jumperNVRAM clear jumper2 RISER2 Expansion-card riser connector3

112 Jumpers and ConnectorsDisabling a Forgotten PasswordThe system's software security features include a system password and a setup password. T

Getting Help 1136Getting HelpContacting DellFor customers in the United States, call 800-WWW-DELL (800-999-3355). NOTE: If you do not have an active

114 Getting Helpbook.book Page 114 Monday, January 24, 2011 12:24 PM

Index 115IndexBback-panel features and indicators, 17backup power supply, 20battery (system)replacing, 79bezel, 51Ccablingoptical drive, 54CD drivetro

Index 116Hhard drivetroubleshooting, 100hard drives (hot-pluggable)installing, 58removing, 57heat sink, 74IiDRAC6 Enterprise Card, 71iDRAC6 Express Ca

Index 117power suppliesindicators, 19replacing, 79power supplytroubleshooting, 96processorremoving, 73, 76See processor.troubleshooting, 102upgrades,

Index 118hard drive, 100memory, 97NIC, 93power supply, 96processor, 102system cooling, 96wet system, 102Uupgradesprocessor, 73USB deviceback-panel con

12 About Your SolutionLCD Panel Features The system's LCD panel provides system information and status and error messages to signify when the sys

About Your Solution 13Figure 1-3. LCD Panel FeaturesItem Buttons Description1 Left Moves the cursor back in one-step increments.2 Select Selects the m

14 About Your SolutionHome ScreenThe Home screen displays user-configurable information about the system. This screen is displayed during normal syste

About Your Solution 15View MenuOption DescriptionDRAC IP Displays the IPv4 or IPv6 addresses for the iDRAC6. Addresses include DNS (Primary and Second

16 About Your SolutionHard-Drive Status Indicators Figure 1-4. Hard-Drive Indicators1 drive-status indicator (green and amber)2 drive-activity indica

About Your Solution 17PowerVault NX3500 Back-Panel Features and IndicatorsFigure 1-5. Back-Panel Features and Indicators Item Indicator, Button, or Co

18 About Your SolutionNIC Indicator CodesFigure 1-6. NIC Indicator Codes8 System status indicator Lights blue during normal system operation.Both the

About Your Solution 19Power Indicator CodesThe power supplies have an indicator that shows whether power is present or whether a power fault has occur

Notes, Cautions, and Warnings NOTE: A NOTE indicates important information that helps you make better use of your computer. CAUTION: A CAUTION indica

20 About Your SolutionFigure 1-7. Power Supply Status IndicatorDell Backup Power Supply Front-Panel Features Figure 1-8. Front-Panel Features1 Power s

About Your Solution 21Backup Power Supply IndicatorsTable 1-1 and Table 1-2 describes the possible visual and audible operating state indicators at st

22 About Your SolutionBackup Power Supply Back-Panel FeaturesFigure 1-9. Back-Panel Features LCD Status Messages The system's control panel LCD p

About Your Solution 23Table 1-3. LCD Status MessagesCode Text Causes Corrective ActionsE1000 Failsafe voltage error. Contact support.Check the system

24 About Your SolutionE1229 CPU # VCORE Regulator failure. Reseat CPU.Specified processor VCORE voltage regulator has failed.Reseat the processor. See

About Your Solution 25E1311 Fan module ## RPM exceeding range. Check fan.RPM of specified fan in specified module is outside of intended operating ran

26 About Your SolutionE141F CPU # protocol error. Power cycle AC.The system BIOS has reported a processor protocol error.Remove AC power to the system

About Your Solution 27E161C Power Supply # (### W) lost AC power. Check PSU cables.Specified power supply is attached to the system, but it has lost i

28 About Your SolutionE1710 I/O channel check error. Review & clear SEL.The system BIOS has reported an I/O channel check. Check the SEL for more

About Your Solution 29E1714 Unknown error. Review & clear SEL.The system BIOS has determined there has been an error in the system, but is unable

Contents 3Contents1 About Your Solution . . . . . . . . . . . . . . . . . . 9Overview . . . . . . . . . . . . . . . . . . . . . . . . . . 9Dell Powe

30 About Your SolutionE1A15 SAS cable B failure. Check connection.SAS cable B is missing or bad.Reseat the cable. If the problem persists, replace cab

About Your Solution 31E2015 DMA Controller failure. Power cycle AC.DMA controller failure. Remove AC power to the system for 10 seconds and restart th

32 About Your SolutionE201A SuperIO failure. Power cycle AC.SIO failure. Remove AC power to the system for 10 seconds and restart the system.If the pr

About Your Solution 33E2021 Incorrect memory configuration. Incorrect memory configuration.Check screen for specific error messages. See "Trouble

34 About Your SolutionSolving Problems Described by LCD Status MessagesThe code and text on the LCD can often specify a very precise fault condition t

About Your Solution 35Removing LCD Status Messages For faults associated with sensors, such as temperature, voltage, fans, and so on, the LCD message

36 About Your SolutionTable 1-4. System MessagesMessage Causes Corrective ActionsAlert! iDRAC6 not responding. Rebooting.The iDRAC6 is not responding

About Your Solution 37Alert! System fatal error during previous boot.An error caused the system to reboot.Check other system messages for additional i

38 About Your SolutionCurrent boot mode is set to UEFI. Please ensure compatible bootable media is available. Use the system setup program to change t

About Your Solution 39Local keyboard may not work because all user accessible USB ports are disabled. If operating locally, power cycle the system and

4 ContentsWarning Messages . . . . . . . . . . . . . . . . . . . 47Diagnostics Messages. . . . . . . . . . . . . . . . . . 48Alert Messages . . .

40 About Your SolutionMemory tests terminated by keystroke.POST memory test was terminated by pressing the spacebar.Information only.MEMTEST lane fail

About Your Solution 41Plug & Play Configuration Error.Error encountered in initializing PCIe device; faulty system board.Install the NVRAM_CLR jum

42 About Your SolutionSector not found.Seek error.Seek operation failed.Faulty hard drive. Replace the hard drive. Ensure that the SAS backplane cable

About Your Solution 43The following DIMMs should match in geometry: x,x,...Invalid memory configuration. The specified memory modules do not match in

44 About Your SolutionTPM configuration operation honored. System will now reset.A TPM configuration command has been entered. The system will reboot

About Your Solution 45Unexpected interrupt in protected mode.Improperly seated memory modules or faulty keyboard or mouse controller chip.Reseat the m

46 About Your SolutionWarning: Control Panel is not installed.The control panel is not installed or has a faulty cable connection.Install the control

About Your Solution 47Warning MessagesA warning message alerts you to a possible problem and prompts you to respond before the system continues a task

48 About Your SolutionDiagnostics MessagesThe system diagnostic utilities may issue messages if you run diagnostic tests on your system. See "Run

Installing System Components 492Installing System Components WARNING: While moving or transferring the system, it is recommended that you use the pac

Contents 5Installing the Cooling Shroud. . . . . . . . . . . . 63Integrated Storage Controller Card . . . . . . . . . . . 64Removing the Integrate

50 Installing System ComponentsFigure 2-1. Inside the System 1 cooling shroud 2 power supply bays (2)3 expansion-card riser 4 heat sink/processor5 me

Installing System Components 51Front Bezel 1Unlock the keylock at the left end of the bezel.2Lift up the release latch next to the key lock.3Rotate th

52 Installing System ComponentsOpening and Closing the System WARNING: Whenever you need to lift the system, get others to assist you. To avoid injur

Installing System Components 53Figure 2-3. Opening and Closing the System Closing the System1Place the cover onto the chassis and offset it slightly t

54 Installing System ComponentsOptical Drive A slimline DVD+/-RW optical drive slides into the front panel and connects to the SATA controller on the

Installing System Components 55Figure 2-4. Removing and Installing the Optical Drive1 data cable 2 power cable3 optical drive 4 release latch5 metal s

56 Installing System ComponentsInstalling an Optical Drive CAUTION: Many repairs may only be done by a certified service technician. You should only p

Installing System Components 57Hard DrivesYour system supports two 3.5-inch SATA hard drives in 3.5-inch hot-swap hard-drive carriers. The hard drives

58 Installing System ComponentsFigure 2-5. Removing and Installing a Hard-Drive CarrierInstalling a Hard-Drive Carrier CAUTION: Many repairs may only

Installing System Components 59Removing a Hard Drive From a Hard-Drive Carrier CAUTION: Use only hard drives that have been tested and approved for u

6 ContentsRemoving the SAS Backplane . . . . . . . . . . . 83Installing the SAS Backplane. . . . . . . . . . . . 85Power Distribution Board . . .

60 Installing System ComponentsInstalling a Hard Drive Into a Hard-Drive Carrier1Insert the hard drive into the hard-drive carrier with the connector

Installing System Components 61Figure 2-7. Replacing an Expansion NIC Card 6Unpack the new NIC card and prepare it for installation.For instructions,

62 Installing System Components11Close the system. See "Closing the System" on page 53.12Reconnect the system to its electrical outlet and t

Installing System Components 63Figure 2-8. Removing and Installing the Cooling ShroudInstalling the Cooling Shroud CAUTION: Many repairs may only be d

64 Installing System ComponentsIntegrated Storage Controller CardYour system uses a dedicated expansion-card slot on the riser for an integrated SAS c

Installing System Components 65Figure 2-9. Removing and Installing the Integrated Storage Controller Card 1 integrated storage controller card connect

66 Installing System ComponentsInstalling the Integrated Storage Controller Card CAUTION: Many repairs may only be done by a certified service technic

Installing System Components 67General Memory Module Installation GuidelinesTo ensure optimal performance of your system, observe the following genera

68 Installing System ComponentsFigure 2-10. Replacing a Memory Module6Align the new memory module's edge connector with the alignment key of the

Installing System Components 6911Start up the system, press <F2> to enter the System Setup program, and check the System Memory setting on the m

Contents 7Troubleshooting the Processor . . . . . . . . . . . . . 102Troubleshooting a Wet System . . . . . . . . . . . . . 1024 Running the System

70 Installing System Components3Remove the cooling shroud or power distribution board shroud as applicable. See "Cooling Shroud" on page 62.

Installing System Components 71Installing a Cooling Fan CAUTION: Many repairs may only be done by a certified service technician. You should only per

72 Installing System Components4Remove the expansion NIC card from the expansion-card slot. See "Replacing an Expansion NIC Card" on page 60

Installing System Components 739If applicable, replace the expansion NIC card. See "Replacing an Expansion NIC Card" on page 60.10Close the

74 Installing System Components CAUTION: The processor is held in its socket under strong pressure. Be aware that the release lever can spring up sud

Installing System Components 75Figure 2-14. Removing and Installing a Processor1 processor 2 notch in processor3 socket key 4 ZIF socket5 processor sh

76 Installing System ComponentsInstalling a Processor CAUTION: Many repairs may only be done by a certified service technician. You should only perfor

Installing System Components 7711Replace the cooling shroud. See "Installing the Cooling Shroud" on page 63.12Close the system. See "Cl

78 Installing System Components1Disconnect the power cable from the power source.2Disconnect the power cable from the power supply and remove the Velc

Installing System Components 79Installing a Power Supply1Verify that both power supplies are the same type and have the same maximum output power. N

8 Contentsbook.book Page 8 Monday, January 24, 2011 12:24 PM

80 Installing System ComponentsFigure 2-16. Replacing the System Battery3Locate the battery socket. See Figure 5-1. CAUTION: To avoid damage to the

Installing System Components 81Control Panel Assembly NOTE: The LCD control panel assembly consists of two separate modules—the display module and th

82 Installing System ComponentsFigure 2-17. Removing and Installing the Control Panel Assembly 1 display module cable 2 control panel board3 control p

Installing System Components 83Installing the Control Panel Board Assembly and the Control Panel Display Module CAUTION: Many repairs may only be done

84 Installing System Components CAUTION: You must note the number of each hard drive and temporarily label them before removal so that you can replac

Installing System Components 85Installing the SAS Backplane CAUTION: Many repairs may only be done by a certified service technician. You should only

86 Installing System ComponentsPower Distribution BoardThe power distribution board is located in your system directly behind the power supply fan mod

Installing System Components 87Figure 2-19. Removing and Installing the Power Distribution Board1 screws (2) 2 power supply cables (2)3 power-distribu

88 Installing System ComponentsInstalling the Power Distribution Board CAUTION: Many repairs may only be done by a certified service technician. You s

Installing System Components 89System Board Removing the System Board CAUTION: Many repairs may only be done by a certified service technician. You sh

About Your Solution 91About Your SolutionOverviewThe solution consists of two Dell PowerVault NX3500 systems and one Dell backup power supply (BPS). T

90 Installing System Components9Remove all the memory modules. See "Replacing Memory Modules" on page 67. NOTE: To ensure proper reinstalla

Installing System Components 91Installing the System Board CAUTION: Many repairs may only be done by a certified service technician. You should only

92 Installing System Components11Replace the system battery. See "Replacing the System Battery" on page 79.12Reinstall the iDRAC6 Enterprise

Troubleshooting Your System 933Troubleshooting Your SystemSafety First—For You and Your System CAUTION: Many repairs may only be done by a certified s

94 Troubleshooting Your System3Check the appropriate indicator on the NIC connector. See "NIC Indicator Codes" on page 18.• If the link indi

Troubleshooting Your System 95•Fans• Processor and heat sink•Memory modules• Hard-drive brackets• Cooling shroud3Ensure that all cables are properly c

96 Troubleshooting Your SystemTroubleshooting Power Supply CAUTION: At least one power supply must be installed for the system to operate. Operating t

Troubleshooting Your System 97Troubleshooting a Fan CAUTION: Many repairs may only be done by a certified service technician. You should only perform

98 Troubleshooting Your System1If the system is operational, run the appropriate online diagnostic test. See "Running the System Diagnostics"

Troubleshooting Your System 9915To troubleshoot an unspecified faulty memory module, replace the memory module in the first DIMM socket with a module