Dell Latitude D620 User Manual Page 80
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- TROUBLESHOOTING
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Troubleshooting
Dell™Latitude™D620User'sGuide
Dell Technical Update Service
The Dell Technical Update service provides proactive e-mail notification of software and hardware updates for your computer. The service is free and can be
customized for content, format, and how frequently you receive notifications.
To enroll for the Dell Technical Update service, go to support.dell.com/technicalupdate.
Dell Diagnostics
When to Use the Dell Diagnostics
If you experience a problem with your computer, perform the checks in Lockups and Software Problems and run the Dell Diagnostics before you contact Dell for
technical assistance.
It is recommended that you print these procedures before you begin.
Start the Dell Diagnostics from either your hard drive or from the Drivers and Utilities CD (also known as the ResourceCD).
Starting the Dell Diagnostics From Your Hard Drive
The Dell Diagnostics is located on a hidden diagnostic utility partition on your hard drive.
1. Shut down the computer.
2. If the computer is connected to a docking device (docked), undock it. See the documentation that came with your docking device for instructions.
3. Connect the computer to an electrical outlet.
4. Diagnostics can be invoked one of two ways:
l Turnonthecomputer.WhentheDELL™logoappears,press<F12>immediately.SelectDiagnosticsfromthebootmenuandpress<Enter>.
l Press and hold the <Fn> key while powering the computer on.
The computer runs the Pre-boot System Assessment, a series of initial tests of your system board, keyboard, hard drive, and display.
Dell Technical Update Service
Network Problems
Dell Diagnostics
PC Card or ExpressCard Problems
Dell Support Utility
Power Problems
Drive Problems
Printer Problems
E-Mail, Modem, and Internet Problems
Scanner Problems
Error Messages
Sound and Speaker Problems
Keyboard Problems
Touch Pad or Mouse Problems
Lockups and Software Problems
Video and Display Problems
Memory Problems
CAUTION: Before you begin any of the procedures in this section, follow the safety instructions in the Product Information Guide.
NOTICE: TheDellDiagnosticsworksonlyonDell™computers.
NOTE: The Drivers and Utilities CD is optional and may not ship with your computer.
NOTE: If your computer cannot display a screen image, contact Dell (See Contacting Dell).
NOTE: If you wait too long and the operating system logo appears, continue to wait until you see the Microsoft®Windows®desktop. Then shut
down your computer and try again.
NOTE: If you see a message stating that no diagnostics utility partition has been found, run the Dell Diagnostics from the Drivers and Utilities CD.
- Abbreviations and Acronyms 1
- About Your Computer 2
- Left Side View 4
- Right Side View 5
- Back View 6
- Bottom View 7
- Appendix 9
- Macrovision Product Notice 10
- FCC Notice (U.S. Only) 10
- Using a Battery 11
- Conserving Battery Power 12
- Power Management Modes 12
- Charging the Battery 13
- Storing a Battery 14
- Replacing the Battery 14
- Using Cards 15
- Removing a Card or Blank 16
- Using the Display 17
- Reinstalling Software 20
- Creating a Restore Point 22
- Before You Begin 23
- Reinstalling Windows XP 23
- Finding Information 25
- Back to Contents Page 27
- Glossary 28
- Getting Help 36
- Problems With Your Order 37
- Product Information 37
- Before You Call 38
- Contacting Dell 38
- Using the Keyboard 46
- Touch Pad 47
- Using Multimedia 49
- Adjusting the Picture 50
- Before You Begin 51
- Hinge Cover 52
- Keyboard 52
- Coin-Cell Battery 54
- Memory 55
- Mobile Broadband Card 59
- Hard Drive 61
- Media Bay 62
- Dell™QuickSetFeatures 64
- Securing Your Computer 65
- Passwords 66
- Using a Hard Drive Password 67
- Enabling the TPM Feature 68
- Computer Tracking Software 69
- System Setup Program 70
- Changing COM Ports 71
- Enabling the Infrared Sensor 71
- Specifications 72
- Identifying Your Computer 78
- Packing the Computer 78
- Travel Tips 78
- Troubleshooting 80
- Dell Diagnostics Main Menu 81
- Dell Support Utility 82
- Drive Problems 82
- CD and DVD drive problems 83
- Hard drive problems 83
- Error Messages 85
- Keyboard Problems 87
- External Keyboard problems 88
- Unexpected characters 88
- Memory Problems 90
- Network Problems 90
- General 91
- Mobile Broadband Network 91
- Power Problems 92
- Printer Problems 93
- Scanner Problems 93
- Sound and Speaker Problems 94
- Video and Display Problems 95
- Using a Network 97
- Setting Up a New WLAN 98
- Mobile Broadband Network 100
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