Dell Latitude D620 User Manual Page 89
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- Table of contents
- TROUBLESHOOTING
- BOOKMARKS
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Turn the computer off — If you are unable to get a response by pressing a key on your keyboard or moving your mouse, press and hold the power button for
at least 8 to 10 seconds until the computer turns off. Then restart your computer.
A program stops responding
A program crashes repeatedly
End the program —
1. Press <Ctrl><Shift><Del> simultaneously.
2. Click Task Manager.
3. Click the program that is no longer responding.
4. Click End Task.
Check the software documentation —
If necessary, uninstall and then reinstall the program.
A program is designed for an earlier Microsoft
®
Windows®operating system
Run the Program Compatibility Wizard — The Program Compatibility Wizard configures a program so it runs in an environment similar to non-Windows XP
operating system environments.
1. Click the Start button, point to All Programs® Accessories, and then click Program Compatibility Wizard.
2. In the welcome screen, click Next.
3. Follow the instructions on the screen.
A solid blue screen appears
Turn the computer off — If you are unable to get a response by pressing a key on your keyboard or moving your mouse, press and hold the power button for
at least 8 to 10 seconds until the computer turns off. Then restart your computer.
Dell MediaDirect™ problems
Check the Dell MediaDirect help file for information — Click the ? icon at the bottom of the Dell MediaDirect screen to access Help.
To play movies with Dell MediaDirect, you must have a DVD drive and the Dell DVD Player — If you purchased a DVD drive with your computer, this
software should already be installed.
Video Quality problems — Turn off the Use Hardware Acceleration option. This feature takes advantage of the special processing in some graphics cards to
reduce processor requirements when playing DVDs and certain types of video files.
Cannot play some media files — Because Dell MediaDirect provides access to media files outside the Windows XP operating system environment, access to
licensed content is restricted. Licensed content is digital content that has Digital Rights Management (DRM) applied to it. The Dell MediaDirect environment
NOTE: Software usually includes installation instructions in its documentation or on a floppy disk or CD.
- Abbreviations and Acronyms 1
- About Your Computer 2
- Left Side View 4
- Right Side View 5
- Back View 6
- Bottom View 7
- Appendix 9
- Macrovision Product Notice 10
- FCC Notice (U.S. Only) 10
- Using a Battery 11
- Conserving Battery Power 12
- Power Management Modes 12
- Charging the Battery 13
- Storing a Battery 14
- Replacing the Battery 14
- Using Cards 15
- Removing a Card or Blank 16
- Using the Display 17
- Reinstalling Software 20
- Creating a Restore Point 22
- Before You Begin 23
- Reinstalling Windows XP 23
- Finding Information 25
- Back to Contents Page 27
- Glossary 28
- Getting Help 36
- Problems With Your Order 37
- Product Information 37
- Before You Call 38
- Contacting Dell 38
- Using the Keyboard 46
- Touch Pad 47
- Using Multimedia 49
- Adjusting the Picture 50
- Before You Begin 51
- Hinge Cover 52
- Keyboard 52
- Coin-Cell Battery 54
- Memory 55
- Mobile Broadband Card 59
- Hard Drive 61
- Media Bay 62
- Dell™QuickSetFeatures 64
- Securing Your Computer 65
- Passwords 66
- Using a Hard Drive Password 67
- Enabling the TPM Feature 68
- Computer Tracking Software 69
- System Setup Program 70
- Changing COM Ports 71
- Enabling the Infrared Sensor 71
- Specifications 72
- Identifying Your Computer 78
- Packing the Computer 78
- Travel Tips 78
- Troubleshooting 80
- Dell Diagnostics Main Menu 81
- Dell Support Utility 82
- Drive Problems 82
- CD and DVD drive problems 83
- Hard drive problems 83
- Error Messages 85
- Keyboard Problems 87
- External Keyboard problems 88
- Unexpected characters 88
- Memory Problems 90
- Network Problems 90
- General 91
- Mobile Broadband Network 91
- Power Problems 92
- Printer Problems 93
- Scanner Problems 93
- Sound and Speaker Problems 94
- Video and Display Problems 95
- Using a Network 97
- Setting Up a New WLAN 98
- Mobile Broadband Network 100
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